Senior VoIP Engineer (Italian market)

Location: Homeworking (must be based in Italy)

Due to continued growth within Italy, Wildix is pleased to make available the Position of Senior VoIP Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company.

Senior VoIP Engineer (Italian market)

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Required Skills:

  • 3-5 years of experience working with VoIP PBX’s and Unified Communications;
  • Expert-level knowledge of VoIP protocols;
  • Ability to analyze call flows with Wireshark and use tcpdump, ngrep and sngrep;
  • Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS);
  • Good knowledge of Linux OS;
  • Knowledge of virtualization technologies (HyperV, VMware);
  • Knowledge of Microsoft Windows Server;
  • Experience in problem analysis and resolution, previous experience in technical assistance/help desk;
  • Experience with Telecommunications standards DECT / SIP / ISDN / Analog;
  • Strong communication, technical and analytical skills;
  • Quick learner, eager to learn new products and technologies;
  • Team player with a high level of dedication and commitment;
  • Native Italian speaker, good English spoken and written communication.

Desirable skills:

  • Multiple industry and vendor certifications such as Microsoft and Cisco;
  • Knowledge/work experience with Asterisk, Kamailio, webRTC.

Primary Responsibilities:

  • Respond to support queries by phone, email, chat, ticketing system;
  • Advise customers on the proper use of the product;
  • Work closely with Partners and assist with large scale deployments;
  • Work on integrations between Wildix and 3rd party products;
  • Identify, analyze and troubleshoot technical issues to provide help in a timely manner;
  • Work in collaboration with other members of the Technical Support Team and help with bugs/improvements;
  • Use OTRS and JIRA to manage tickets;
  • Advice on technical pre-sales queries;
  • Train partner engineers on the correct use of products;
  • Use technical skills to work on complex technical solutions;
  • Occasional travel both within Italy and International.

We Offer:

  • Competitive Salary;
  • MacBook;
  • Flexible working.

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    Maria Belonozhko

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    WILDIX HOLDING COMPANY
    Wildix EE OÜ
    Narva mnt 7-339A,
    10117 Tallinn Estonia

    Tel. + 372 (66) 01842
    VAT ID: EE101984698

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