“In the past, our stores have used things from handheld walkie-talkies to bells mounted at the till banks to call for assistance. x-hoppers by Wildix has enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers and deploy our colleagues and our work teams as effectively.”
Gemma Stratford
Project Manager at Retail Tech and Change Team, Holland & Barrett
Client Needs
- Improve the in-store experience for customers and for staff
- Replace the outdated, audible for the customer handheld walkie-talkies
Value Gained
- Easy-to-use, comfortable headset that required little training
- Talk seamlessly, serve customers quickly and efficiently without overstaffing the tills
- Communicate within our stores, giving a more sense of a team environment
- Integrated click-and-collect system through the hand-held terminals