{"id":8147075,"date":"2025-06-03T13:37:43","date_gmt":"2025-06-03T11:37:43","guid":{"rendered":"https:\/\/www.wildix.com\/wildix-rolls-out-fully-embedded-agentic-ai-for-ucaas-thats-modular-codeless-autonomous\/"},"modified":"2025-07-04T18:53:32","modified_gmt":"2025-07-04T16:53:32","slug":"wildix-lance-la-premiere-ia-agentique-entierement-integree-aux-solutions-ucaas-modulaire-sans-code-et-autonome","status":"publish","type":"post","link":"https:\/\/www.wildix.com\/fr\/wildix-lance-la-premiere-ia-agentique-entierement-integree-aux-solutions-ucaas-modulaire-sans-code-et-autonome\/","title":{"rendered":"Wildix lance la\u00a0premi\u00e8re IA\u00a0Agentique enti\u00e8rement int\u00e9gr\u00e9e aux\u00a0solutions UCaaS, modulaire, sans\u00a0code et autonome"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8147075\" class=\"elementor elementor-8147075 elementor-8142474\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-203a083 e-con-full e-flex e-con e-child\" data-id=\"203a083\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3f3656 elementor-widget elementor-widget-text-editor\" data-id=\"a3f3656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"background-color: #003366; color: #ffffff; padding: 10px 10px 10px 10px; border-radius: 3px;\">Communiqu\u00e9 de Presse <\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff762ef elementor-widget elementor-widget-heading\" data-id=\"ff762ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les\u00a0flux de\u00a0travail de\u00a0plusieurs secteurs, cette\u00a0IA permet une\u00a0automatisation en temps r\u00e9el, multilingue et contextuelle de\u00a0la\u00a0voix et du\u00a0chat.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d4219a e-con-full e-flex e-con e-child\" data-id=\"8d4219a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ba4aeb9 e-con-full e-flex e-con e-child\" data-id=\"ba4aeb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e24b3 elementor-widget elementor-widget-text-editor\" data-id=\"a9e24b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>Paris, France\u00a0\u2014 28 mai 2025<\/b>\u00a0\u2014 Wildix, le\u00a0leader mondial des\u00a0Communications et de\u00a0la\u00a0Collaboration Unifi\u00e9es (UC&amp;C), annonce aujourd&#8217;hui le\u00a0lancement de\u00a0la\u00a0premi\u00e8re couche\u00a0d&#8217;IA\u00a0agentique modulaire et sans code du\u00a0secteur, int\u00e9gr\u00e9e nativement dans une\u00a0plateforme UCaaS. D\u00e9j\u00e0\u00a0d\u00e9ploy\u00e9e dans\u00a0plus de\u00a01\u00a0000 environnements clients de\u00a0diff\u00e9rents secteurs, cette fonctionnalit\u00e9 permet aux organisations d&#8217;automatiser les\u00a0interactions client.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2ec73a e-con-full e-flex e-con e-child\" data-id=\"c2ec73a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f39fb13 elementor-widget elementor-widget-image\" data-id=\"f39fb13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI.webp\" class=\"attachment-full size-full wp-image-8142484\" alt=\"Wildix-Agentic-AI-for-UCaaS\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI.webp 2400w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI-300x158.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI-1024x538.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI-768x403.webp 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI-1536x806.webp 1536w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Wildix-Agentic-AI-2048x1075.webp 2048w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a104b99 elementor-widget elementor-widget-text-editor\" data-id=\"a104b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEt ce\u00a0sur tous les\u00a0canaux (t\u00e9l\u00e9phone, chat, SMS, WhatsApp, web), de\u00a0r\u00e9duire les\u00a0co\u00fbts op\u00e9rationnels et d&#8217;adapter leur prestation de\u00a0services, le\u00a0tout sans \u00e9crire une\u00a0seule ligne de\u00a0code.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15d99e5 elementor-widget elementor-widget-text-editor\" data-id=\"15d99e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tModulaire, la\u00a0solution s&#8217;adapte aux processus m\u00e9tier sp\u00e9cifiques\u00a0: routage d&#8217;appels dans\u00a0les\u00a0services publics, gestion de\u00a0rendez-vous m\u00e9dicaux, ou\u00a0gestion des\u00a0affluences dans\u00a0le\u00a0commerce. Le\u00a0param\u00e9trage s&#8217;effectue via un\u00a0studio visuel sans programmation, ce\u00a0qui permet un\u00a0d\u00e9ploiement rapide, reproductible et facilement scalable, tant pour les\u00a0partenaires que pour\u00a0les\u00a0utilisateurs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89130f7 elementor-widget elementor-widget-text-editor\" data-id=\"89130f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSelon <a href=\"https:\/\/www.lexpert.ca\/news\/technology-health-sciences-law\/nearly-90-percent-of-businesses-think-agentic-ai-can-make-them-more-competitive-kpmg-survey\/392200#:~:text=Survey%20results&#038;text=29%20percent%20are%20exploring%20agentic,and%20have%20no%20plans%20to\" target=\"_blank\">Gartner<\/a>, l&#8217;IA agentique r\u00e9soudra de\u00a0mani\u00e8re autonome 80\u00a0% des\u00a0probl\u00e8mes du\u00a0service client d&#8217;ici 2029, entra\u00eenant une\u00a0r\u00e9duction de\u00a030\u00a0% des\u00a0co\u00fbts op\u00e9rationnels. Cette annonce traduit la\u00a0r\u00e9ponse proactive de\u00a0Wildix en\u00a0phase avec cette \u00e9volution, int\u00e9grant d\u00e9sormais une\u00a0IA\u00a0pratique et sans code, directement dans\u00a0les\u00a0flux de\u00a0travail m\u00e9tier pour\u00a0automatiser les\u00a0conversations en\u00a0temps r\u00e9el, sans n\u00e9cessiter de\u00a0support informatique, d&#8217;API ou de\u00a0d\u00e9veloppement co\u00fbteux.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb948d testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"ffb948d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Aujourd'hui, les\u00a0organisations sont de\u00a0plus en\u00a0plus sous pression et doivent se\u00a0montrer plus rapides, r\u00e9duire les\u00a0co\u00fbts et am\u00e9liorer la\u00a0r\u00e9activit\u00e9, c'est pourquoi nous avons imagin\u00e9 cette solution, con\u00e7ue pour\u00a0r\u00e9pondre imm\u00e9diatement \u00e0\u00a0ces\u00a0attentes. Notre\u00a0IA ne se contente pas d'assister\u00a0: elle\u00a0ex\u00e9cute, s'adapte et s'int\u00e8gre de\u00a0mani\u00e8re native aux flux de\u00a0travail existants, sans\u00a0perturbation.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Dimitri-Osler-Wildix-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8142500\" alt=\"Dimitri Osler, Wildix\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Dimitri-Osler-Wildix-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Dimitri-Osler-Wildix-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Dimitri-Osler-Wildix.webp 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Dimitri Osler<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Cofondateur et CIO de\u00a0Wildix<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3f88f elementor-widget elementor-widget-text-editor\" data-id=\"7c3f88f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNotre solution d&#8217;IA agentique est disponible dans l&#8217;ensemble des\u00a0produits Wildix, notamment x\u2011bees pour les\u00a0\u00e9quipes commerciales, x\u2011hoppers pour le secteur du\u00a0retail et Collaboration\u00a07\u00a0pour les\u00a0op\u00e9rations quotidiennes. La\u00a0plateforme permet une\u00a0mise en\u00a0\u0153uvre rapide\u00a0: les\u00a0utilisateurs peuvent activer l&#8217;automatisation des\u00a0le\u00a0premier jour, en\u00a0quelques minutes et\u00a0ce, sans comp\u00e9tences techniques particuli\u00e8res.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33de220 elementor-widget elementor-widget-heading\" data-id=\"33de220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les principales fonctionnalit\u00e9s pour des\u00a0r\u00e9sultats concrets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24473d2 elementor-widget elementor-widget-text-editor\" data-id=\"24473d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAu c\u0153ur de\u00a0la\u00a0plateforme Wildix se trouve un\u00a0moteur logique contextuel partag\u00e9 qui orchestre chaque interaction sur\u00a0la\u00a0voix, le\u00a0chat et les\u00a0interfaces int\u00e9gr\u00e9es. Au\u00a0sein d&#8217;une architecture conforme RGPD, le\u00a0syst\u00e8me maintient la\u00a0continuit\u00e9 des\u00a0sessions et dirige les\u00a0t\u00e2ches vers l&#8217;agent virtuel ou humain le\u00a0plus adapt\u00e9, en\u00a0conservant tout le\u00a0contexte.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1edc794 elementor-widget elementor-widget-text-editor\" data-id=\"1edc794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tParmi les\u00a0principales fonctionnalit\u00e9s\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c52c2c elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1c52c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Le studio IA sans code<\/b> pour cr\u00e9er et d\u00e9ployer des\u00a0flux de\u00a0travail experts en quelques\u00a0minutes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Les agents vocaux multilingues<\/b> (13\u00a0langues et plus \u00e0\u00a0venir), capables de\u00a0g\u00e9rer une\u00a0FAQ, la\u00a0prise de\u00a0rendez-vous, la\u00a0qualification de\u00a0leads et le\u00a0routage\u00a0intelligent.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>L'escalade sensible aux \u00e9motions<\/b>, redirigeant les\u00a0conversations vers des\u00a0agents humains en\u00a0fonction du\u00a0ton ou de\u00a0la\u00a0complexit\u00e9.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Les int\u00e9grations natives<\/b> avec Salesforce, HubSpot, WhatsApp et Make.com pour une\u00a0synchronisation en\u00a0temps r\u00e9el et des\u00a0workflows d\u00e9clench\u00e9s automatiquement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Le d\u00e9ploiement omnicanal<\/b>, via\u00a0navigateur, mobile, casques audio et widgets\u00a0int\u00e9grables.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>La m\u00e9moire partag\u00e9e entre IA et agents humains<\/b>, pour\u00a0des\u00a0\u00e9changes ininterrompus et riches en\u00a0contexte.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a19f699 elementor-widget elementor-widget-text-editor\" data-id=\"a19f699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCette couche d&#8217;IA int\u00e9gr\u00e9e permet aux organisations de\u00a0faire \u00e9voluer leur capacit\u00e9 de\u00a0service, de\u00a0r\u00e9duire la\u00a0charge des\u00a0agents et d&#8217;acc\u00e9l\u00e9rer les\u00a0d\u00e9lais de\u00a0r\u00e9solution, le\u00a0tout dans un\u00a0environnement\u00a0unifi\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c852c elementor-widget elementor-widget-heading\" data-id=\"c8c852c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des impacts mesurables dans\u00a0divers secteurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f780e7c elementor-widget elementor-widget-text-editor\" data-id=\"f780e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes partenaires Wildix collaborent directement avec leurs clients pour d\u00e9finir des\u00a0objectifs mesurables avant la\u00a0mise en\u00a0place de\u00a0la\u00a0solution. Ils\u00a0se\u00a0concentrent sur des\u00a0indicateurs concrets comme la\u00a0r\u00e9solution des\u00a0probl\u00e8mes des\u00a0le\u00a0premier contact ou la\u00a0r\u00e9duction des\u00a0co\u00fbts li\u00e9s aux pics d&#8217;activit\u00e9, puis configurent l&#8217;automatisation pour obtenir des\u00a0r\u00e9sultats visibles et\u00a0imm\u00e9diats.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5644792 elementor-widget elementor-widget-text-editor\" data-id=\"5644792\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPlusieurs entreprises issues de\u00a0secteurs vari\u00e9s ont d\u00e9j\u00e0 recours \u00e0\u00a0ce\u00a0nouvel outil  pour\u00a0optimiser leurs co\u00fbts et la\u00a0continuit\u00e9 du\u00a0service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de1748 elementor-widget elementor-widget-text-editor\" data-id=\"5de1748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn\u00a0Espagne, la\u00a0F\u00e9d\u00e9ration de\u00a0Football de\u00a0la\u00a0Communaut\u00e9 Valencienne utilise l&#8217;IA de\u00a0Wildix pour absorber le\u00a0pic d&#8217;appels pendant la\u00a0saison haute. Ce\u00a0syst\u00e8me, qui\u00a0r\u00e9pond instantan\u00e9ment, identifie les\u00a0demandes et les\u00a0redirige vers les\u00a0bonnes \u00e9quipes avec tout le\u00a0contexte, \u00e0\u00a0permis d&#8217;\u00e9radiquer plus de\u00a010\u00a0000\u00a0appels manqu\u00e9s.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42633f5 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"42633f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Nous avons anticip\u00e9 la\u00a0croissance de\u00a0la\u00a0demande avant qu'elle ne\u00a0devienne un probl\u00e8me. Avec\u00a0Wildix et notre partenaire Gold du\u00a0r\u00e9seau Wildix Leader Network, nous\u00a0avons cr\u00e9\u00e9 un\u00a0syst\u00e8me qui\u00a0comprend nos\u00a0membres, r\u00e9pond instantan\u00e9ment, et\u00a0permet \u00e0\u00a0notre personnel de\u00a0se\u00a0concentrer sur\u00a0l'essentiel.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Jaime Mestre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">responsable\u00a0IT de la\u00a0F\u00e9d\u00e9ration de\u00a0Football<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d231940 elementor-widget elementor-widget-heading\" data-id=\"d231940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une architecture IA \u00e9volutive pour une\u00a0croissance durable<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22619fb elementor-widget elementor-widget-text-editor\" data-id=\"22619fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix d\u00e9veloppe depuis plusieurs ann\u00e9es des\u00a0fonctionnalit\u00e9s IA adapt\u00e9es aux besoins m\u00e9tiers r\u00e9els\u00a0: synth\u00e8se d&#8217;appels en\u00a0direct, assistance multilingue, alertes en\u00a0magasin via\u00a0casques audio, coaching commercial, etc. Ce\u00a0nouveau lancement regroupe toutes ces innovations dans une\u00a0seule couche d&#8217;automatisation \u00e9volutive, sans perturber les\u00a0op\u00e9rations ni\u00a0introduire de\u00a0complexit\u00e9\u00a0tierce.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65097f0 elementor-widget elementor-widget-text-editor\" data-id=\"65097f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tParmi les\u00a0\u00e9volutions \u00e0\u00a0venir\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b69e839 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b69e839\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>L'\u00e9valuation unifi\u00e9e<\/b> des\u00a0performances des\u00a0agents\u00a0IA et humains<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Le coaching CRM en temps r\u00e9el<\/b> avec suggestions d'actions \u00e0\u00a0suivre<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>L'automatisation native WhatsApp<\/b> avec\u00a0transfert en\u00a0direct vers un\u00a0agent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Un support linguistique \u00e9tendu<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c75446 elementor-widget elementor-widget-text-editor\" data-id=\"6c75446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour d\u00e9couvrir l&#8217;ensemble des\u00a0solutions de\u00a0communication propuls\u00e9es par\u00a0l&#8217;IA de\u00a0Wildix\u00a0: <a href=\"https:\/\/www.wildix.com\/fr\/ai-solutions\/\">www.wildix.com\/fr\/ai-solutions<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbad045 e-con-full e-flex e-con e-child\" data-id=\"dbad045\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-712b30d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"712b30d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97b378d e-con-full e-flex e-con e-child\" data-id=\"97b378d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d7269 elementor-widget elementor-widget-text-editor\" data-id=\"56d7269\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00c0 propos de\u00a0Wildix\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5621c52 elementor-widget elementor-widget-text-editor\" data-id=\"5621c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix est un\u00a0fournisseur de\u00a0premier plan de\u00a0solutions de\u00a0communications unifi\u00e9es as\u00a0\u00e0\u00a0service (UCaaS), dont l&#8217;objectif est de\u00a0permettre aux organisations d&#8217;am\u00e9liorer la\u00a0collaboration et d&#8217;accro\u00eetre l&#8217;efficacit\u00e9 op\u00e9rationnelle. La\u00a0plateforme int\u00e8gre de\u00a0mani\u00e8re transparente des\u00a0fonctionnalit\u00e9s de\u00a0t\u00e9l\u00e9phonie, de\u00a0r\u00e9unions vid\u00e9o et de\u00a0chat en\u00a0\u00e9quipe, toutes am\u00e9lior\u00e9es par des\u00a0capacit\u00e9s d&#8217;IA de\u00a0pointe. Avec\u00a0son syst\u00e8me PBX int\u00e9gr\u00e9 robuste, Wildix garantit une\u00a0communication fiable, de\u00a0qualit\u00e9 professionnelle, adapt\u00e9e aux divers besoins des\u00a0entreprises. Soucieux de\u00a0fournir un\u00a0support client exceptionnel, Wildix guide les\u00a0organisations \u00e0\u00a0travers les\u00a0complexit\u00e9s de\u00a0la\u00a0communication moderne, leur\u00a0permettant de\u00a0rester connect\u00e9es et comp\u00e9titives dans\u00a0un\u00a0paysage en\u00a0constante \u00e9volution. Sa\u00a0solution verticale, x\u2011hoppers, est\u00a0con\u00e7ue sp\u00e9cifiquement pour les\u00a0travailleurs de\u00a0premi\u00e8re ligne, permettant aux \u00e9quipes de\u00a0fournir des\u00a0exp\u00e9riences client de\u00a0qualit\u00e9 sup\u00e9rieure et d&#8217;assurer le\u00a0succ\u00e8s dans divers\u00a0secteurs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42791e elementor-widget elementor-widget-text-editor\" data-id=\"f42791e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMedia Contact:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9998407 elementor-mobile-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9998407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Deliah Mathieu, Communications Specialist, Wildix<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:deliah.mathieu@wildix.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">deliah.mathieu@wildix.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+19492410260\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+1 949-241-0260<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Communiqu\u00e9 de Presse D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les\u00a0flux de\u00a0travail de\u00a0plusieurs secteurs, cette\u00a0IA permet une\u00a0automatisation en temps r\u00e9el, multilingue et contextuelle de\u00a0la\u00a0voix et du\u00a0chat. Paris, France\u00a0\u2014 28 mai 2025\u00a0\u2014 Wildix, le\u00a0leader mondial des\u00a0Communications et de\u00a0la\u00a0Collaboration Unifi\u00e9es (UC&amp;C), annonce aujourd&#8217;hui le\u00a0lancement de\u00a0la\u00a0premi\u00e8re couche\u00a0d&#8217;IA\u00a0agentique modulaire et sans code du\u00a0secteur, int\u00e9gr\u00e9e nativement dans une\u00a0plateforme UCaaS. D\u00e9j\u00e0\u00a0d\u00e9ploy\u00e9e dans\u00a0plus de\u00a01\u00a0000 environnements clients [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":8142477,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"categories":[366],"tags":[],"class_list":["post-8147075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-fra"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wildix lance la\u00a0premi\u00e8re IA\u00a0Agentique enti\u00e8rement int\u00e9gr\u00e9e aux\u00a0solutions UCaaS, modulaire, sans\u00a0code et autonome | Wildix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wildix lance la\u00a0premi\u00e8re IA\u00a0Agentique enti\u00e8rement int\u00e9gr\u00e9e aux\u00a0solutions UCaaS, modulaire, sans\u00a0code et autonome | Wildix\" \/>\n<meta property=\"og:description\" content=\"Communiqu\u00e9 de Presse D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les\u00a0flux de\u00a0travail de\u00a0plusieurs secteurs, cette\u00a0IA permet une\u00a0automatisation en temps r\u00e9el, multilingue et contextuelle de\u00a0la\u00a0voix et du\u00a0chat. 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Troshyna","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/9576dcb9c3d786b0c81f0e89e9d2f0866d5348775664c07b0ee35e68afa7475a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9576dcb9c3d786b0c81f0e89e9d2f0866d5348775664c07b0ee35e68afa7475a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9576dcb9c3d786b0c81f0e89e9d2f0866d5348775664c07b0ee35e68afa7475a?s=96&d=mm&r=g","caption":"Oksana Troshyna"},"url":"https:\/\/www.wildix.com\/fr\/author\/oksana-troshyna\/"}]}},"clean_content":"Communiqu\u00e9 de Presse D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les\u00a0flux de\u00a0travail de\u00a0plusieurs secteurs, cette\u00a0IA permet une\u00a0automatisation en temps r\u00e9el, multilingue et contextuelle de\u00a0la\u00a0voix et du\u00a0chat. Paris, France\u00a0\u2014 28 mai 2025\u00a0\u2014 Wildix, le\u00a0leader mondial des\u00a0Communications et de\u00a0la\u00a0Collaboration Unifi\u00e9es (UC&C), annonce aujourd\u2019hui le\u00a0lancement de\u00a0la\u00a0premi\u00e8re couche\u00a0d\u2019IA\u00a0agentique modulaire et sans code du\u00a0secteur, int\u00e9gr\u00e9e nativement dans une\u00a0plateforme UCaaS. D\u00e9j\u00e0\u00a0d\u00e9ploy\u00e9e dans\u00a0plus de\u00a01\u00a0000 environnements clients de\u00a0diff\u00e9rents secteurs, cette fonctionnalit\u00e9 permet aux organisations d\u2019automatiser les\u00a0interactions client. Et ce\u00a0sur tous les\u00a0canaux (t\u00e9l\u00e9phone, chat, SMS, WhatsApp, web), de\u00a0r\u00e9duire les\u00a0co\u00fbts op\u00e9rationnels et d\u2019adapter leur prestation de\u00a0services, le\u00a0tout sans \u00e9crire une\u00a0seule ligne de\u00a0code. Modulaire, la\u00a0solution s\u2019adapte aux processus m\u00e9tier sp\u00e9cifiques\u00a0: routage d\u2019appels dans\u00a0les\u00a0services publics, gestion de\u00a0rendez-vous m\u00e9dicaux, ou\u00a0gestion des\u00a0affluences dans\u00a0le\u00a0commerce. Le\u00a0param\u00e9trage s\u2019effectue via un\u00a0studio visuel sans programmation, ce\u00a0qui permet un\u00a0d\u00e9ploiement rapide, reproductible et facilement scalable, tant pour les\u00a0partenaires que pour\u00a0les\u00a0utilisateurs. Selon Gartner, l\u2019IA agentique r\u00e9soudra de\u00a0mani\u00e8re autonome 80\u00a0% des\u00a0probl\u00e8mes du\u00a0service client d\u2019ici 2029, entra\u00eenant une\u00a0r\u00e9duction de\u00a030\u00a0% des\u00a0co\u00fbts op\u00e9rationnels. Cette annonce traduit la\u00a0r\u00e9ponse proactive de\u00a0Wildix en\u00a0phase avec cette \u00e9volution, int\u00e9grant d\u00e9sormais une\u00a0IA\u00a0pratique et sans code, directement dans\u00a0les\u00a0flux de\u00a0travail m\u00e9tier pour\u00a0automatiser les\u00a0conversations en\u00a0temps r\u00e9el, sans n\u00e9cessiter de\u00a0support informatique, d\u2019API ou de\u00a0d\u00e9veloppement co\u00fbteux. Aujourd'hui, les\u00a0organisations sont de\u00a0plus en\u00a0plus sous pression et doivent se\u00a0montrer plus rapides, r\u00e9duire les\u00a0co\u00fbts et am\u00e9liorer la\u00a0r\u00e9activit\u00e9, c'est pourquoi nous avons imagin\u00e9 cette solution, con\u00e7ue pour\u00a0r\u00e9pondre imm\u00e9diatement \u00e0\u00a0ces\u00a0attentes. Notre\u00a0IA ne se contente pas d'assister\u00a0: elle\u00a0ex\u00e9cute, s'adapte et s'int\u00e8gre de\u00a0mani\u00e8re native aux flux de\u00a0travail existants, sans\u00a0perturbation. Dimitri Osler Cofondateur et CIO de\u00a0Wildix Notre solution d\u2019IA agentique est disponible dans l\u2019ensemble des\u00a0produits Wildix, notamment x\u2011bees pour les\u00a0\u00e9quipes commerciales, x\u2011hoppers pour le secteur du\u00a0retail et Collaboration\u00a07\u00a0pour les\u00a0op\u00e9rations quotidiennes. La\u00a0plateforme permet une\u00a0mise en\u00a0\u0153uvre rapide\u00a0: les\u00a0utilisateurs peuvent activer l\u2019automatisation des\u00a0le\u00a0premier jour, en\u00a0quelques minutes et\u00a0ce, sans comp\u00e9tences techniques particuli\u00e8res. Les principales fonctionnalit\u00e9s pour des\u00a0r\u00e9sultats concrets Au c\u0153ur de\u00a0la\u00a0plateforme Wildix se trouve un\u00a0moteur logique contextuel partag\u00e9 qui orchestre chaque interaction sur\u00a0la\u00a0voix, le\u00a0chat et les\u00a0interfaces int\u00e9gr\u00e9es. Au\u00a0sein d\u2019une architecture conforme RGPD, le\u00a0syst\u00e8me maintient la\u00a0continuit\u00e9 des\u00a0sessions et dirige les\u00a0t\u00e2ches vers l\u2019agent virtuel ou humain le\u00a0plus adapt\u00e9, en\u00a0conservant tout le\u00a0contexte. Parmi les\u00a0principales fonctionnalit\u00e9s\u00a0: Le studio IA sans code pour cr\u00e9er et d\u00e9ployer des\u00a0flux de\u00a0travail experts en quelques\u00a0minutes. Les agents vocaux multilingues (13\u00a0langues et plus \u00e0\u00a0venir), capables de\u00a0g\u00e9rer une\u00a0FAQ, la\u00a0prise de\u00a0rendez-vous, la\u00a0qualification de\u00a0leads et le\u00a0routage\u00a0intelligent. L'escalade sensible aux \u00e9motions, redirigeant les\u00a0conversations vers des\u00a0agents humains en\u00a0fonction du\u00a0ton ou de\u00a0la\u00a0complexit\u00e9. Les int\u00e9grations natives avec Salesforce, HubSpot, WhatsApp et Make.com pour une\u00a0synchronisation en\u00a0temps r\u00e9el et des\u00a0workflows d\u00e9clench\u00e9s automatiquement. Le d\u00e9ploiement omnicanal, via\u00a0navigateur, mobile, casques audio et widgets\u00a0int\u00e9grables. La m\u00e9moire partag\u00e9e entre IA et agents humains, pour\u00a0des\u00a0\u00e9changes ininterrompus et riches en\u00a0contexte. Cette couche d\u2019IA int\u00e9gr\u00e9e permet aux organisations de\u00a0faire \u00e9voluer leur capacit\u00e9 de\u00a0service, de\u00a0r\u00e9duire la\u00a0charge des\u00a0agents et d\u2019acc\u00e9l\u00e9rer les\u00a0d\u00e9lais de\u00a0r\u00e9solution, le\u00a0tout dans un\u00a0environnement\u00a0unifi\u00e9. Des impacts mesurables dans\u00a0divers secteurs Les partenaires Wildix collaborent directement avec leurs clients pour d\u00e9finir des\u00a0objectifs mesurables avant la\u00a0mise en\u00a0place de\u00a0la\u00a0solution. Ils\u00a0se\u00a0concentrent sur des\u00a0indicateurs concrets comme la\u00a0r\u00e9solution des\u00a0probl\u00e8mes des\u00a0le\u00a0premier contact ou la\u00a0r\u00e9duction des\u00a0co\u00fbts li\u00e9s aux pics d\u2019activit\u00e9, puis configurent l\u2019automatisation pour obtenir des\u00a0r\u00e9sultats visibles et\u00a0imm\u00e9diats. Plusieurs entreprises issues de\u00a0secteurs vari\u00e9s ont d\u00e9j\u00e0 recours \u00e0\u00a0ce\u00a0nouvel outil pour\u00a0optimiser leurs co\u00fbts et la\u00a0continuit\u00e9 du\u00a0service. En\u00a0Espagne, la\u00a0F\u00e9d\u00e9ration de\u00a0Football de\u00a0la\u00a0Communaut\u00e9 Valencienne utilise l\u2019IA de\u00a0Wildix pour absorber le\u00a0pic d\u2019appels pendant la\u00a0saison haute. Ce\u00a0syst\u00e8me, qui\u00a0r\u00e9pond instantan\u00e9ment, identifie les\u00a0demandes et les\u00a0redirige vers les\u00a0bonnes \u00e9quipes avec tout le\u00a0contexte, \u00e0\u00a0permis d\u2019\u00e9radiquer plus de\u00a010\u00a0000\u00a0appels manqu\u00e9s. Nous avons anticip\u00e9 la\u00a0croissance de\u00a0la\u00a0demande avant qu'elle ne\u00a0devienne un probl\u00e8me. Avec\u00a0Wildix et notre partenaire Gold du\u00a0r\u00e9seau Wildix Leader Network, nous\u00a0avons cr\u00e9\u00e9 un\u00a0syst\u00e8me qui\u00a0comprend nos\u00a0membres, r\u00e9pond instantan\u00e9ment, et\u00a0permet \u00e0\u00a0notre personnel de\u00a0se\u00a0concentrer sur\u00a0l'essentiel. Jaime Mestre responsable\u00a0IT de la\u00a0F\u00e9d\u00e9ration de\u00a0Football Une architecture IA \u00e9volutive pour une\u00a0croissance durable Wildix d\u00e9veloppe depuis plusieurs ann\u00e9es des\u00a0fonctionnalit\u00e9s IA adapt\u00e9es aux besoins m\u00e9tiers r\u00e9els\u00a0: synth\u00e8se d\u2019appels en\u00a0direct, assistance multilingue, alertes en\u00a0magasin via\u00a0casques audio, coaching commercial, etc. Ce\u00a0nouveau lancement regroupe toutes ces innovations dans une\u00a0seule couche d\u2019automatisation \u00e9volutive, sans perturber les\u00a0op\u00e9rations ni\u00a0introduire de\u00a0complexit\u00e9\u00a0tierce. Parmi les\u00a0\u00e9volutions \u00e0\u00a0venir\u00a0: L'\u00e9valuation unifi\u00e9e des\u00a0performances des\u00a0agents\u00a0IA et humains Le coaching CRM en temps r\u00e9el avec suggestions d'actions \u00e0\u00a0suivre L'automatisation native WhatsApp avec\u00a0transfert en\u00a0direct vers un\u00a0agent Un support linguistique \u00e9tendu Pour d\u00e9couvrir l\u2019ensemble des\u00a0solutions de\u00a0communication propuls\u00e9es par\u00a0l\u2019IA de\u00a0Wildix\u00a0: www.wildix.com\/fr\/ai-solutions. \u00c0 propos de\u00a0Wildix\u00a0: Wildix est un\u00a0fournisseur de\u00a0premier plan de\u00a0solutions de\u00a0communications unifi\u00e9es as\u00a0\u00e0\u00a0service (UCaaS), dont l\u2019objectif est de\u00a0permettre aux organisations d\u2019am\u00e9liorer la\u00a0collaboration et d\u2019accro\u00eetre l\u2019efficacit\u00e9 op\u00e9rationnelle. La\u00a0plateforme int\u00e8gre de\u00a0mani\u00e8re transparente des\u00a0fonctionnalit\u00e9s de\u00a0t\u00e9l\u00e9phonie, de\u00a0r\u00e9unions vid\u00e9o et de\u00a0chat en\u00a0\u00e9quipe, toutes am\u00e9lior\u00e9es par des\u00a0capacit\u00e9s d\u2019IA de\u00a0pointe. Avec\u00a0son syst\u00e8me PBX int\u00e9gr\u00e9 robuste, Wildix garantit une\u00a0communication fiable, de\u00a0qualit\u00e9 professionnelle, adapt\u00e9e aux divers besoins des\u00a0entreprises. Soucieux de\u00a0fournir un\u00a0support client exceptionnel, Wildix guide les\u00a0organisations \u00e0\u00a0travers les\u00a0complexit\u00e9s de\u00a0la\u00a0communication moderne, leur\u00a0permettant de\u00a0rester connect\u00e9es et comp\u00e9titives dans\u00a0un\u00a0paysage en\u00a0constante \u00e9volution. Sa\u00a0solution verticale, x\u2011hoppers, est\u00a0con\u00e7ue sp\u00e9cifiquement pour les\u00a0travailleurs de\u00a0premi\u00e8re ligne, permettant aux \u00e9quipes de\u00a0fournir des\u00a0exp\u00e9riences client de\u00a0qualit\u00e9 sup\u00e9rieure et d\u2019assurer le\u00a0succ\u00e8s dans divers\u00a0secteurs. Media Contact: Deliah Mathieu, Communications Specialist, Wildix deliah.mathieu@wildix.com +1 949-241-0260","clean_excerpt":"Communiqu\u00e9 de Presse D\u00e9j\u00e0 d\u00e9ploy\u00e9e dans les\u00a0flux de\u00a0travail de\u00a0plusieurs secteurs, cette\u00a0IA permet une\u00a0automatisation en temps r\u00e9el, multilingue et contextuelle de\u00a0la\u00a0voix et du\u00a0chat. Paris, France\u00a0\u2014 28 mai 2025\u00a0\u2014 Wildix, le\u00a0leader mondial des\u00a0Communications et de\u00a0la\u00a0Collaboration Unifi\u00e9es (UC&C), annonce aujourd'hui le\u00a0lancement de\u00a0la\u00a0premi\u00e8re couche\u00a0d'IA\u00a0agentique modulaire et sans code du\u00a0secteur, int\u00e9gr\u00e9e nativement dans une\u00a0plateforme UCaaS. D\u00e9j\u00e0\u00a0d\u00e9ploy\u00e9e dans\u00a0plus de\u00a01\u00a0000 environnements clients...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/8147075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/comments?post=8147075"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/8147075\/revisions"}],"predecessor-version":[{"id":8147116,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/8147075\/revisions\/8147116"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8142477"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8147075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/categories?post=8147075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/tags?post=8147075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}