{"id":7919018,"date":"2020-05-26T10:31:40","date_gmt":"2020-05-26T08:31:40","guid":{"rendered":"https:\/\/www.wildix.com\/conty\/"},"modified":"2025-07-07T19:06:38","modified_gmt":"2025-07-07T17:06:38","slug":"conty","status":"publish","type":"post","link":"https:\/\/www.wildix.com\/fr\/conty\/","title":{"rendered":"Conty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7919018\" class=\"elementor elementor-7919018\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa786e e-flex e-con-boxed e-con e-child\" data-id=\"dfa786e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62fec3d e-flex e-con-boxed e-con e-child\" data-id=\"62fec3d\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-element elementor-element-97f774a e-con-full e-flex e-con e-child\" data-id=\"97f774a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9202b6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b9202b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 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class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Become a Wildix partner<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0746a43 e-flex e-con-boxed e-con e-child\" data-id=\"0746a43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4485850 e-con-full e-flex e-con e-child\" data-id=\"4485850\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-820769c e-flex e-con-boxed e-con e-child\" data-id=\"820769c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d76209 elementor-testimonial--align-left elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-widget elementor-widget-testimonial-carousel\" data-id=\"3d76209\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_per_view&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;speed&quot;:500,&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\tLa formation WMS-FE est une\u00a0formation de\u00a0qualit\u00e9, m\u00eame \u00e0 distance, car elle est tr\u00e8s formatrice. Je\u00a0ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0 une\u00a0formation physique et cela \u00e9vite de perdre 2\u00a0journ\u00e9es de trajet lorsque l'on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela\u00a0comprend.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/dimitri-gervais-conty-266x266-1.jpg\" alt=\"Dimitri Gervais\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Dimitri Gervais<\/span><span class=\"elementor-testimonial__title\">Technicien Informatique Conty<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5850ff e-con-full e-flex e-con e-child\" data-id=\"f5850ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b18f933 elementor-widget elementor-widget-text-editor\" data-id=\"b18f933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais, Technicien informatique et r\u00e9seau chez Conty depuis 2\u00a0ans, nous explique comment s&#8217;est d\u00e9roul\u00e9e sa formation WMS\u2011FE, effectu\u00e9e pour la\u00a0premi\u00e8re fois en\u00a0France \u00e0\u00a0distance en\u00a0raison du\u00a0confinement actuel li\u00e9 au\u00a0Covid\u201119.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1096666 elementor-widget elementor-widget-text-editor\" data-id=\"1096666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Quel est ton r\u00f4le dans l&#8217;entreprise\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b7f2f3 elementor-widget elementor-widget-text-editor\" data-id=\"8b7f2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: L&#8217;entreprise Conty se diversifiant dans la\u00a0t\u00e9l\u00e9phonie, il\u00a0m&#8217;a \u00e9t\u00e9 demand\u00e9 de\u00a0m&#8217;occuper de\u00a0la\u00a0t\u00e9l\u00e9phonie\u00a0IP d&#8217;o\u00f9 ma participation \u00e0\u00a0la\u00a0formation, qui s&#8217;appuie beaucoup sur le\u00a0r\u00e9seau\u00a0IP.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2237c40 elementor-widget elementor-widget-text-editor\" data-id=\"2237c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tForce est de\u00a0constater qu&#8217;il faut maintenant pratiquement \u00eatre informaticien pour faire de\u00a0la\u00a0t\u00e9l\u00e9phonie.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a955584 elementor-widget elementor-widget-text-editor\" data-id=\"a955584\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Connaissais\u2011tu les\u00a0produits Wildix avant d&#8217;arriver \u00e0\u00a0la\u00a0formation\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6040832 elementor-widget elementor-widget-text-editor\" data-id=\"6040832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: Absolument pas ! Je\u00a0n&#8217;avais pas pratiqu\u00e9 de\u00a0t\u00e9l\u00e9phonie\u00a0IP avant la\u00a0formation. J&#8217;avais quand m\u00eame des notions (comptes \/ t\u00e9l\u00e9phones SIP) mais j&#8217;attendais de\u00a0la\u00a0formation qu&#8217;elle m&#8217;\u00e9claire sur le\u00a0monde de\u00a0la\u00a0t\u00e9l\u00e9phonie IP. Je suis donc arriv\u00e9 dans la\u00a0t\u00e9l\u00e9phonie directement par Wildix, sans en\u00a0conna\u00eetre les\u00a0concurrents et sans \u00eatre en\u00a0quelque sorte pr\u00e9format\u00e9 par d&#8217;autres syst\u00e8mes. Je sais que l&#8217;on travaille aussi avec des syst\u00e8mes Centrex, mais il\u00a0tr\u00e8s probable que nous migrions petit \u00e0\u00a0petit toutes les\u00a0solutions Centrex vers du\u00a0Wildix.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3372170 elementor-widget elementor-widget-text-editor\" data-id=\"3372170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Quel \u00e9tait ton objectif principal en\u00a0venant \u00e0\u00a0la\u00a0formation\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5916733 elementor-widget elementor-widget-text-editor\" data-id=\"5916733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: L&#8217;objectif principal \u00e9tait d&#8217;approfondir les\u00a0connaissances en\u00a0t\u00e9l\u00e9phonie IP et de\u00a0conna\u00eetre quelles sont les\u00a0possibilit\u00e9s Wildix pour les\u00a0transposer \u00e0\u00a0nos demandes clients existantes. J&#8217;ai de\u00a0ce fait des dossiers \u00e0\u00a0\u00e9tudier prochainement pour mettre en\u00a0place des solutions chez les\u00a0clients.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141744f elementor-widget elementor-widget-text-editor\" data-id=\"141744f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Penses-tu que l&#8217;objectif a\u00a0\u00e9t\u00e9\u00a0atteint\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898bb55 elementor-widget elementor-widget-text-editor\" data-id=\"898bb55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: L&#8217;objectif est atteint dans sa grande partie, apr\u00e8s bien \u00e9videmment, il\u00a0manque de\u00a0la\u00a0pratique r\u00e9guli\u00e8re pour ma\u00eetriser le\u00a0sujet car au\u00a0final, on\u00a0se fait une id\u00e9e globale de\u00a0la\u00a0technologie et des possibilit\u00e9s Wildix sans v\u00e9ritablement ma\u00eetriser le\u00a0sujet.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba6b88 elementor-widget elementor-widget-text-editor\" data-id=\"1ba6b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Comment penses\u2011tu appliquer les\u00a0enseignements de\u00a0la\u00a0formation\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3841183 elementor-widget elementor-widget-text-editor\" data-id=\"3841183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: L&#8217;application se fera via la\u00a0pratique en\u00a0faisant des petites installations et des maquettes. Nous\u00a0avons souscrit un\u00a0PBX Cloud afin d&#8217;effectuer des tests chez Conty entre coll\u00e8gues, de\u00a0fa\u00e7on \u00e0\u00a0exp\u00e9rimenter la\u00a0solution avant de\u00a0la\u00a0proposer \u00e0\u00a0nos\u00a0clients.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ce7964 elementor-widget elementor-widget-text-editor\" data-id=\"0ce7964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Que penses\u2011tu d&#8217;effectuer la\u00a0formation \u00e0\u00a0distance\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5602f24 elementor-widget elementor-widget-text-editor\" data-id=\"5602f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: J&#8217;ai trouv\u00e9 que c&#8217;\u00e9tait un\u00a0format tr\u00e8s bien et adapt\u00e9 ! Dans un\u00a0sens, cela nous \u00e9vite de\u00a0faire des centaines, voire des milliers de\u00a0kilom\u00e8tres pour aller jusqu&#8217;\u00e0 Carcassonne. Effectivement, il\u00a0faut du\u00a0mat\u00e9riel mais on\u00a0nous avait demand\u00e9 d&#8217;avoir un\u00a0480 et un\u00a0Vision, je\u00a0dirais que l&#8217;on pourrait juste faire la\u00a0formation avec le\u00a0480. Avoir l\u2018ensemble du\u00a0mat\u00e9riel et le\u00a0manipuler n&#8217;est pas forc\u00e9ment utile. Un\u00a0point qui pourrait \u00eatre am\u00e9lior\u00e9, c&#8217;est le\u00a0fait que le\u00a0formateur n&#8217;avait pas non plus acc\u00e8s au\u00a0mat\u00e9riel, du\u00a0fait du\u00a0confinement rapide instaur\u00e9. Mais en\u00a0cette p\u00e9riode un\u00a0peu particuli\u00e8re, travailler de\u00a0cette mani\u00e8re suffit largement pour\u00a0une formation\u00a0Wildix.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b1589 elementor-widget elementor-widget-text-editor\" data-id=\"71b1589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Qui a\u00a0d\u00e9cid\u00e9 de\u00a0ta\u00a0participation\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a226d39 elementor-widget elementor-widget-text-editor\" data-id=\"a226d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: Conty cherchait des\u00a0personnes aptes \u00e0\u00a0g\u00e9rer de\u00a0la\u00a0t\u00e9l\u00e9phonie. On\u00a0m&#8217;a donc un\u00a0peu appel\u00e9 au\u00a0secours pour donner un\u00a0coup de\u00a0main pour sch\u00e9matiser un\u00a0Dialplan et effectuer la\u00a0formation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ae9e3 elementor-widget elementor-widget-text-editor\" data-id=\"10ae9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Quel est l&#8217;enseignement qui te\u00a0semble le\u00a0plus important de\u00a0cette formation\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7878f77 elementor-widget elementor-widget-text-editor\" data-id=\"7878f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: la\u00a0partie autour de\u00a0l&#8217;IPBX est la\u00a0plus importante car tout s&#8217;y joue. Pour la\u00a0partie t\u00e9l\u00e9phone, il\u00a0n&#8217;y a\u00a0pas grand chose \u00e0\u00a0faire sur le\u00a0t\u00e9l\u00e9phone en\u00a0lui m\u00eame, car c&#8217;est sur la\u00a0partie IPBX que l&#8217;on retrouve toutes les\u00a0fonctionnalit\u00e9s.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6391b86 elementor-widget elementor-widget-text-editor\" data-id=\"6391b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: As\u2011tu pu mettre en\u00a0pratique l&#8217;apprentissage\u00a0?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4167c8 elementor-widget elementor-widget-text-editor\" data-id=\"a4167c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: Physiquement non, mais th\u00e9oriquement oui car nous d\u00e9finissons actuellement un\u00a0Dialplan pour l&#8217;entreprise Conty que l&#8217;on cherche \u00e0\u00a0migrer de\u00a0la\u00a0solution Centrex vers la\u00a0solution Wildix. La\u00a0formation suivie nous permet donc de\u00a0savoir quelles choses sont \u00e0\u00a0mettre en\u00a0oeuvre au\u00a0niveau du\u00a0Dialplan, notamment les\u00a0files d&#8217;attentes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd3af0e elementor-widget elementor-widget-text-editor\" data-id=\"bd3af0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tComme nous avons plusieurs agences, la\u00a0formation aide \u00e0\u00a0comprendre comment g\u00e9rer les\u00a0Dialplan entre les\u00a0agences de\u00a0fa\u00e7on \u00e0\u00a0ce que les\u00a0appels soient redirig\u00e9s d&#8217;une agence \u00e0\u00a0une autre. Ayant un\u00a0seul call center, l&#8217;id\u00e9e est que lorsque les\u00a0clients appellent sur une\u00a0agence tierce, s&#8217;ils font appel au\u00a0service technique, ils doivent \u00eatre redirig\u00e9s vers le\u00a0call center du\u00a0site principal. La\u00a0formation nous a\u00a0d\u00e9j\u00e0 permis de\u00a0mettre en\u00a0place ce\u00a0que l&#8217;on peut r\u00e9aliser techniquement sur toute l&#8217;architecture de\u00a0l&#8217;accueil t\u00e9l\u00e9phonique.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bac22c elementor-widget elementor-widget-text-editor\" data-id=\"9bac22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: Recommanderais\u2011tu la\u00a0formation\u00a0WMS\u2011FE\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9013b3 elementor-widget elementor-widget-text-editor\" data-id=\"d9013b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: C&#8217;est une formation tr\u00e8s bien, m\u00eame \u00e0\u00a0distance, c&#8217;est tr\u00e8s formateur. Je ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0\u00a0une formation physique, si\u00a0ce\u00a0n&#8217;est peut\u2011\u00eatre le\u00a0fait qu&#8217;il manquait du\u00a0mat\u00e9riel du\u00a0fait du\u00a0confinement pour que le\u00a0formateur n&#8217;ait pas \u00e0\u00a0se connecter \u00e0\u00a0des IPBX diff\u00e9rents pour param\u00e9trer les\u00a0passerelles FXS, car il\u00a0faut savoir que ces derni\u00e8res apparaissent d&#8217;une certaine mani\u00e8re dans l&#8217;IPBX.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7539107 elementor-widget elementor-widget-text-editor\" data-id=\"7539107\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix\u00a0: la\u00a0formation WMS-FE \u00e0\u00a0distance ou en\u00a0physique\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbecece elementor-widget elementor-widget-text-editor\" data-id=\"fbecece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDimitri Gervais\u00a0: Oui, je\u00a0la\u00a0recommanderai \u00e0\u00a0distance car cela \u00e9vite de\u00a0perdre 2 journ\u00e9es de\u00a0trajet lorsque l&#8217;on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela comprend.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conty 6\u00a0Rue\u00a0de\u00a0Provence, 72190\u00a0Saint\u2011Pavace, France +33\u00a0243\u00a082\u00a006\u00a063 conty-informatique.com Become a Wildix partner La formation WMS-FE est une\u00a0formation de\u00a0qualit\u00e9, m\u00eame \u00e0 distance, car elle est tr\u00e8s formatrice. Je\u00a0ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0 une\u00a0formation physique et cela \u00e9vite de perdre 2\u00a0journ\u00e9es de trajet lorsque l&#8217;on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela\u00a0comprend. Dimitri [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":7919019,"parent":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"categories":[861],"tags":[],"class_list":["post-7919018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-histoire-de-partenaires"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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Je\u00a0ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0 une\u00a0formation physique et cela \u00e9vite de perdre 2\u00a0journ\u00e9es de trajet lorsque l'on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela\u00a0comprend. Dimitri GervaisTechnicien Informatique Conty Dimitri Gervais, Technicien informatique et r\u00e9seau chez Conty depuis 2\u00a0ans, nous explique comment s\u2019est d\u00e9roul\u00e9e sa formation WMS\u2011FE, effectu\u00e9e pour la\u00a0premi\u00e8re fois en\u00a0France \u00e0\u00a0distance en\u00a0raison du\u00a0confinement actuel li\u00e9 au\u00a0Covid\u201119. Wildix\u00a0: Quel est ton r\u00f4le dans l\u2019entreprise\u00a0? Dimitri Gervais\u00a0: L\u2019entreprise Conty se diversifiant dans la\u00a0t\u00e9l\u00e9phonie, il\u00a0m\u2019a \u00e9t\u00e9 demand\u00e9 de\u00a0m\u2019occuper de\u00a0la\u00a0t\u00e9l\u00e9phonie\u00a0IP d\u2019o\u00f9 ma participation \u00e0\u00a0la\u00a0formation, qui s\u2019appuie beaucoup sur le\u00a0r\u00e9seau\u00a0IP. Force est de\u00a0constater qu\u2019il faut maintenant pratiquement \u00eatre informaticien pour faire de\u00a0la\u00a0t\u00e9l\u00e9phonie. Wildix\u00a0: Connaissais\u2011tu les\u00a0produits Wildix avant d\u2019arriver \u00e0\u00a0la\u00a0formation\u00a0? Dimitri Gervais\u00a0: Absolument pas ! Je\u00a0n\u2019avais pas pratiqu\u00e9 de\u00a0t\u00e9l\u00e9phonie\u00a0IP avant la\u00a0formation. J\u2019avais quand m\u00eame des notions (comptes \/ t\u00e9l\u00e9phones SIP) mais j\u2019attendais de\u00a0la\u00a0formation qu\u2019elle m\u2019\u00e9claire sur le\u00a0monde de\u00a0la\u00a0t\u00e9l\u00e9phonie IP. Je suis donc arriv\u00e9 dans la\u00a0t\u00e9l\u00e9phonie directement par Wildix, sans en\u00a0conna\u00eetre les\u00a0concurrents et sans \u00eatre en\u00a0quelque sorte pr\u00e9format\u00e9 par d\u2019autres syst\u00e8mes. Je sais que l\u2019on travaille aussi avec des syst\u00e8mes Centrex, mais il\u00a0tr\u00e8s probable que nous migrions petit \u00e0\u00a0petit toutes les\u00a0solutions Centrex vers du\u00a0Wildix. Wildix\u00a0: Quel \u00e9tait ton objectif principal en\u00a0venant \u00e0\u00a0la\u00a0formation\u00a0? Dimitri Gervais\u00a0: L\u2019objectif principal \u00e9tait d\u2019approfondir les\u00a0connaissances en\u00a0t\u00e9l\u00e9phonie IP et de\u00a0conna\u00eetre quelles sont les\u00a0possibilit\u00e9s Wildix pour les\u00a0transposer \u00e0\u00a0nos demandes clients existantes. J\u2019ai de\u00a0ce fait des dossiers \u00e0\u00a0\u00e9tudier prochainement pour mettre en\u00a0place des solutions chez les\u00a0clients. Wildix\u00a0: Penses-tu que l\u2019objectif a\u00a0\u00e9t\u00e9\u00a0atteint\u00a0? Dimitri Gervais\u00a0: L\u2019objectif est atteint dans sa grande partie, apr\u00e8s bien \u00e9videmment, il\u00a0manque de\u00a0la\u00a0pratique r\u00e9guli\u00e8re pour ma\u00eetriser le\u00a0sujet car au\u00a0final, on\u00a0se fait une id\u00e9e globale de\u00a0la\u00a0technologie et des possibilit\u00e9s Wildix sans v\u00e9ritablement ma\u00eetriser le\u00a0sujet. Wildix\u00a0: Comment penses\u2011tu appliquer les\u00a0enseignements de\u00a0la\u00a0formation\u00a0? Dimitri Gervais\u00a0: L\u2019application se fera via la\u00a0pratique en\u00a0faisant des petites installations et des maquettes. Nous\u00a0avons souscrit un\u00a0PBX Cloud afin d\u2019effectuer des tests chez Conty entre coll\u00e8gues, de\u00a0fa\u00e7on \u00e0\u00a0exp\u00e9rimenter la\u00a0solution avant de\u00a0la\u00a0proposer \u00e0\u00a0nos\u00a0clients. Wildix\u00a0: Que penses\u2011tu d\u2019effectuer la\u00a0formation \u00e0\u00a0distance\u00a0? Dimitri Gervais\u00a0: J\u2019ai trouv\u00e9 que c\u2019\u00e9tait un\u00a0format tr\u00e8s bien et adapt\u00e9 ! Dans un\u00a0sens, cela nous \u00e9vite de\u00a0faire des centaines, voire des milliers de\u00a0kilom\u00e8tres pour aller jusqu\u2019\u00e0 Carcassonne. Effectivement, il\u00a0faut du\u00a0mat\u00e9riel mais on\u00a0nous avait demand\u00e9 d\u2019avoir un\u00a0480 et un\u00a0Vision, je\u00a0dirais que l\u2019on pourrait juste faire la\u00a0formation avec le\u00a0480. Avoir l\u2018ensemble du\u00a0mat\u00e9riel et le\u00a0manipuler n\u2019est pas forc\u00e9ment utile. Un\u00a0point qui pourrait \u00eatre am\u00e9lior\u00e9, c\u2019est le\u00a0fait que le\u00a0formateur n\u2019avait pas non plus acc\u00e8s au\u00a0mat\u00e9riel, du\u00a0fait du\u00a0confinement rapide instaur\u00e9. Mais en\u00a0cette p\u00e9riode un\u00a0peu particuli\u00e8re, travailler de\u00a0cette mani\u00e8re suffit largement pour\u00a0une formation\u00a0Wildix. Wildix\u00a0: Qui a\u00a0d\u00e9cid\u00e9 de\u00a0ta\u00a0participation\u00a0? Dimitri Gervais\u00a0: Conty cherchait des\u00a0personnes aptes \u00e0\u00a0g\u00e9rer de\u00a0la\u00a0t\u00e9l\u00e9phonie. On\u00a0m\u2019a donc un\u00a0peu appel\u00e9 au\u00a0secours pour donner un\u00a0coup de\u00a0main pour sch\u00e9matiser un\u00a0Dialplan et effectuer la\u00a0formation. Wildix\u00a0: Quel est l\u2019enseignement qui te\u00a0semble le\u00a0plus important de\u00a0cette formation\u00a0? Dimitri Gervais\u00a0: la\u00a0partie autour de\u00a0l\u2019IPBX est la\u00a0plus importante car tout s\u2019y joue. Pour la\u00a0partie t\u00e9l\u00e9phone, il\u00a0n\u2019y a\u00a0pas grand chose \u00e0\u00a0faire sur le\u00a0t\u00e9l\u00e9phone en\u00a0lui m\u00eame, car c\u2019est sur la\u00a0partie IPBX que l\u2019on retrouve toutes les\u00a0fonctionnalit\u00e9s. Wildix\u00a0: As\u2011tu pu mettre en\u00a0pratique l\u2019apprentissage\u00a0? Dimitri Gervais\u00a0: Physiquement non, mais th\u00e9oriquement oui car nous d\u00e9finissons actuellement un\u00a0Dialplan pour l\u2019entreprise Conty que l\u2019on cherche \u00e0\u00a0migrer de\u00a0la\u00a0solution Centrex vers la\u00a0solution Wildix. La\u00a0formation suivie nous permet donc de\u00a0savoir quelles choses sont \u00e0\u00a0mettre en\u00a0oeuvre au\u00a0niveau du\u00a0Dialplan, notamment les\u00a0files d\u2019attentes. Comme nous avons plusieurs agences, la\u00a0formation aide \u00e0\u00a0comprendre comment g\u00e9rer les\u00a0Dialplan entre les\u00a0agences de\u00a0fa\u00e7on \u00e0\u00a0ce que les\u00a0appels soient redirig\u00e9s d\u2019une agence \u00e0\u00a0une autre. Ayant un\u00a0seul call center, l\u2019id\u00e9e est que lorsque les\u00a0clients appellent sur une\u00a0agence tierce, s\u2019ils font appel au\u00a0service technique, ils doivent \u00eatre redirig\u00e9s vers le\u00a0call center du\u00a0site principal. La\u00a0formation nous a\u00a0d\u00e9j\u00e0 permis de\u00a0mettre en\u00a0place ce\u00a0que l\u2019on peut r\u00e9aliser techniquement sur toute l\u2019architecture de\u00a0l\u2019accueil t\u00e9l\u00e9phonique. Wildix\u00a0: Recommanderais\u2011tu la\u00a0formation\u00a0WMS\u2011FE Dimitri Gervais\u00a0: C\u2019est une formation tr\u00e8s bien, m\u00eame \u00e0\u00a0distance, c\u2019est tr\u00e8s formateur. Je ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0\u00a0une formation physique, si\u00a0ce\u00a0n\u2019est peut\u2011\u00eatre le\u00a0fait qu\u2019il manquait du\u00a0mat\u00e9riel du\u00a0fait du\u00a0confinement pour que le\u00a0formateur n\u2019ait pas \u00e0\u00a0se connecter \u00e0\u00a0des IPBX diff\u00e9rents pour param\u00e9trer les\u00a0passerelles FXS, car il\u00a0faut savoir que ces derni\u00e8res apparaissent d\u2019une certaine mani\u00e8re dans l\u2019IPBX. Wildix\u00a0: la\u00a0formation WMS-FE \u00e0\u00a0distance ou en\u00a0physique Dimitri Gervais\u00a0: Oui, je\u00a0la\u00a0recommanderai \u00e0\u00a0distance car cela \u00e9vite de\u00a0perdre 2 journ\u00e9es de\u00a0trajet lorsque l\u2019on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela comprend.","clean_excerpt":"Conty 6\u00a0Rue\u00a0de\u00a0Provence, 72190\u00a0Saint\u2011Pavace, France +33\u00a0243\u00a082\u00a006\u00a063 conty-informatique.com Become a Wildix partner La formation WMS-FE est une\u00a0formation de\u00a0qualit\u00e9, m\u00eame \u00e0 distance, car elle est tr\u00e8s formatrice. Je\u00a0ne pense pas avoir perdu en\u00a0qualit\u00e9 par rapport \u00e0 une\u00a0formation physique et cela \u00e9vite de perdre 2\u00a0journ\u00e9es de trajet lorsque l'on habite loin du\u00a0lieu de\u00a0formation, avec tous les\u00a0risques que cela\u00a0comprend. Dimitri...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/7919018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/comments?post=7919018"}],"version-history":[{"count":3,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/7919018\/revisions"}],"predecessor-version":[{"id":8147180,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/7919018\/revisions\/8147180"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/7919019"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=7919018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/categories?post=7919018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/tags?post=7919018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}