{"id":7911320,"date":"2022-05-10T14:02:58","date_gmt":"2022-05-10T12:02:58","guid":{"rendered":"https:\/\/www.wildix.com\/?page_id=7911320"},"modified":"2022-05-20T14:07:05","modified_gmt":"2022-05-20T12:07:05","slug":"wms-release-4","status":"publish","type":"page","link":"https:\/\/www.wildix.com\/fr\/wms-release-4\/","title":{"rendered":"WMS STABLE RELEASE 4 | FEBRUARY 2019"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7911320\" class=\"elementor elementor-7911320 elementor-7911329\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46a2200 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"46a2200\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;8c11341&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b1b82d\" data-id=\"4b1b82d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab649da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab649da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;45f3b7c&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15f7bc7\" data-id=\"15f7bc7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4b65af elementor-widget elementor-widget-text-editor\" data-id=\"c4b65af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>WMS 4.0 is\u00a0<strong>the first 64 bit architecture release<\/strong>. Switching to 64 bits brings incredible benefits:<\/p><ul><li><strong>Support for up to 250.000 users<\/strong>\u00a0(while on WMS 3.88 we could support up to 10.000 users). These are typical carrier numbers, but with all the intelligence of Wildix. Along with the standard support for chat, presence and video calling.<\/li><li><strong>The best HD audio quality ever<\/strong>, thanks to:<ul><li>Adaptive bitrate that changes real time according to the available bandwidth<\/li><li>Better wideband audio quality while using slightly more bandwidth than g729<\/li><li>Better resistance to packet loss and jitter<\/li><\/ul><\/li><li>Stability is assured by its\u00a0<strong>4th generation extended filesystem<\/strong>. This means that we expect to reduce file system errors on HW PBXs to near zero.<\/li><\/ul><p>WMS 4.0 has already passed the test of a wide application, as it has been used by INPS\u2013the largest social security and welfare institute in Italy and one of the most important on a European level. Every INPS office uses Wildix system running WMS 4.0, which makes a total of 35k users as of today.<\/p><p>Moreover, WMS 4.0 brings many new features and integrations, that are available out of the box for the first time in the world history of the UC&amp;C. In this post we have chosen to talk about the top ten of them.<\/p><p>Check whether your system is eligible for the upgrade and get the upgrade instructions:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/jgKIAQ\">https:\/\/confluence.wildix.com\/x\/jgKIAQ\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8cd1157 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8cd1157\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9251ec8\" data-id=\"9251ec8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41a922b elementor-widget elementor-widget-heading\" data-id=\"41a922b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BLF KEY CONTACT CENTER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-adb0704 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"adb0704\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f07e14c\" data-id=\"f07e14c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d63cc2 elementor-widget elementor-widget-text-editor\" data-id=\"4d63cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\" vc_custom_1553249342264\"><div id=\"text-block-12\" class=\"mk-text-block  jupiter-donut- \"><p>BLF key contact center\u00a0<strong>speeds up responsiveness to the customer and improves customer service<\/strong>.<\/p><p>Last year we added a possibility to easily log-in \/ log-out from call groups directly from Collaboration with a click of a mouse. But\u2026 we know that the primary tool used by a call agent has always been and still remains the desk phone.<\/p><p>What about a simple BLF key allowing call agents to easily log-in and log-out from all of the selected call groups directly from their WP?<\/p><\/div><\/div><div class=\" vc_custom_1553250175525\"><div id=\"text-block-13\" class=\"mk-text-block  jupiter-donut- \"><p>Related changelog ticket: WMS-4946<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4a0d0d\" data-id=\"d4a0d0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fe4934 elementor-widget elementor-widget-heading\" data-id=\"3fe4934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">BLF KEY CONTACT CENTER<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc7fd2 elementor-widget elementor-widget-video\" data-id=\"7bc7fd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=E8LXvjZS4V4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0745858 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0745858\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7571fa\" data-id=\"b7571fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5673551 elementor-widget elementor-widget-heading\" data-id=\"5673551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IVR WITH VOICE CONTROL VIA ASR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0f999a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d0f999a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-248e8cb\" data-id=\"248e8cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c4e6c9 elementor-widget elementor-widget-text-editor\" data-id=\"2c4e6c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\" vc_custom_1553251133977\"><div id=\"text-block-18\" class=\"mk-text-block  jupiter-donut- \"><p>Artificial Intelligence helps you offer a human-life customer self-service,\u00a0<strong>provide a quicker response to more customers<\/strong>\u00a0at a time, and\u00a0<strong>increase the number of interactions<\/strong>. AI augments human capabilities so that the call agents can spend less time on routine operations and call activities.<\/p><p>With WMS 3.88 we added Dial by name feature with Automatic Speech Recognition. WMS 4.0 adds a possibility to build IVR trees in Dialplan, allowing you to fully customize the audio prompts and the call destinations. You can program the system to invite the caller to say the department name and be routed to the correct call group. Callers can\u00a0<strong>interact with the system using just their voice<\/strong>.<\/p><p>But not only, the good old Dial by name is now available not only in English, but also in the Italian, French and German languages, with audio prompts being fully customizable, as many of you requested, via Global Dialplan variables.<\/p><\/div><\/div><div class=\" vc_custom_1553250530753\"><div id=\"text-block-19\" class=\"mk-text-block  jupiter-donut- \"><p>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/3QM8AQ\">https:\/\/confluence.wildix.com\/x\/3QM8AQ<\/a><br \/>Related changelog tickets: WMS-5289, WMS-5762<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4b991e0\" data-id=\"4b991e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1f1eb3 elementor-widget elementor-widget-heading\" data-id=\"b1f1eb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">IVR VIA ASR WITH VOICE CONTROL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee5e3c elementor-widget elementor-widget-video\" data-id=\"7ee5e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=z6S4-c2-koc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fa159c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fa159c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50d9818\" data-id=\"50d9818\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d870cc elementor-widget elementor-widget-heading\" data-id=\"3d870cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OUTGOING CALLS TO KITE USERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-802d8ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"802d8ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9baff99\" data-id=\"9baff99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7cca37 elementor-widget elementor-widget-text-editor\" data-id=\"a7cca37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>State of the art customer service<\/strong>\u00a0is the number one priority for many businesses.<\/p><p>Have any of your customers experienced the following: someone gets in touch with them via Kite, and they have to explain how to place a call via Kite service? This slowed down and complicated the communication and frustrated both the customer and the customer service agent.<\/p><p>WMS 4.0 adds a magic \u201ccall\u201d button allowing the PBX user to call an external kite user who got in touch with them via chat.\u00a0<strong>As a result, more happy customers<\/strong>.<\/p><p>Related changelog ticket:\u00a0WMS-2633<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f8340d8\" data-id=\"f8340d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3275d8d elementor-widget elementor-widget-heading\" data-id=\"3275d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CALL A KITE USER<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd72c40 elementor-widget elementor-widget-video\" data-id=\"cd72c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=BmoNsaciy9w&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61f76df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61f76df\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b5da69\" data-id=\"6b5da69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdf869e elementor-widget elementor-widget-heading\" data-id=\"fdf869e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AUTOMATIC CALL DISTRIBUTION BASED ON CALL AGENT STATUS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f38a0f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f38a0f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-436ad18\" data-id=\"436ad18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e4463f elementor-widget elementor-widget-text-editor\" data-id=\"4e4463f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>\u201cAll our operators are busy at the moment, please hold the line\u2026\u201d\u00a0<\/em>Is it familiar to you?<\/p><p>WMS 4.0 introduces an intelligent way to distribute queue calls helping companies\u00a0<strong>provide a better customer service<\/strong>.<\/p><p>WMS 4.0 introduces an intelligent way to distribute queue calls: companies are no longer running the risk to lose customers due to making them stuck forever in a call queue. If all of the agents in the given call group are busy \/ paused \/ or have an incoming call, calls to the call group can be handled according to the next step in the Dialplan procedure<\/p><p>Related changelog ticket: WMS-3309<br \/>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/BAA8AQ\">https:\/\/confluence.wildix.com\/x\/BAA8AQ<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7280b4f\" data-id=\"7280b4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-918ce55 elementor-widget elementor-widget-heading\" data-id=\"918ce55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">NEW CALL GROUP OPTIONS IN WMS:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e41dd17 elementor-widget elementor-widget-image\" data-id=\"e41dd17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"432\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg\" class=\"attachment-large size-large wp-image-7911299\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-300x126.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-768x324.jpeg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1536x647.jpeg 1536w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options.jpeg 1708w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca73fe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca73fe9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d502cd7\" data-id=\"d502cd7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cba97fa elementor-widget elementor-widget-heading\" data-id=\"cba97fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ASSIGN CONTACTS TO ACCOUNT MANAGERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eee0d91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eee0d91\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-819a0c2\" data-id=\"819a0c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-816f41d elementor-widget elementor-widget-text-editor\" data-id=\"816f41d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Imagine that you have to call your account manager and you don\u2019t know the DID number. You call the general phone number, and then\u2013what a waste of time\u2013you take rounds repeating the same thing to different people before they finally route you to your destination.<\/p><p>The times of switchboard operators have long gone. There is no need for the employees to spend time on routine and repetitive call activities, and\u2013even more importantly\u2013<strong>there is a way to provide a more professional customer service<\/strong>.<\/p><p>Each contact in the shared phonebook can now be assigned to its account manager (\u201ccontact owner\u201d). As simple as it is\u2013the system automatically connects a call arriving from a known contact to the right account manager.<\/p><p>As a result\u2013<strong>improved customer satisfaction<\/strong>\u00a0and customer experience and\u00a0<strong>decreased customer wait time<\/strong>.<\/p><p>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/ZQHwAQ\">https:\/\/confluence.wildix.com\/x\/ZQHwAQ<\/a><br \/>Related changelog ticket: WMS-5197<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e76cddc\" data-id=\"e76cddc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c72d4d4 elementor-widget elementor-widget-heading\" data-id=\"c72d4d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ASSIGN CONTACTS TO ACCOUNT MANAGERS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356c3c2 elementor-widget elementor-widget-image\" data-id=\"356c3c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"263\" height=\"300\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/contact-owner-263x300-1.jpeg\" class=\"attachment-large size-large wp-image-7911292\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e68bef4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e68bef4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80b36f4\" data-id=\"80b36f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b17867a elementor-widget elementor-widget-heading\" data-id=\"b17867a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AUTOMATIC ACTIVE DIRECTORY SINGLE SIGN-ON AUTHENTICATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9ba67d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9ba67d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e8c938\" data-id=\"1e8c938\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2b0386 elementor-widget elementor-widget-text-editor\" data-id=\"d2b0386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The employees of these companies have to remember both their AD credentials and the ones to access Wildix Collaboration. How much time do they spend on resetting the passwords of users who forgot their Wildix credentials? Or, even worse, some employees may write down their credentials on a paper running the risk of compromising their passwords and the system in general.<\/p><p>What if you could give\u00a0<strong>a simple link that enables direct access to Wildix Collaboration<\/strong>? Like this they would not even need to know their Wildix credentials at all.<\/p><p>Can you imagine\u00a0<strong>to which extend it would simplify the life of these companies<\/strong>, and especially that of their system administrators, and\u00a0<strong>streamline their daily operations<\/strong>?<\/p><p>A brand new Active Directory integration is the fastest and the simplest one available in the market today. It works like a charm\u2013the user just clicks on a link from their PC connected to the Windows domain and accesses Wildix Collaboration. This magic is possible thanks to Kerberos network authentication protocol, designed to provide strong authentication by using secret-key cryptography.<\/p><p>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/rABOAg\">https:\/\/confluence.wildix.com\/x\/rABOAg<\/a><br \/>Related changelog ticket: WMS-4845<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-432f14d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"432f14d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0a9883\" data-id=\"d0a9883\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80c57a2 elementor-widget elementor-widget-heading\" data-id=\"80c57a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TRANSFER FORWARDED CALLS BACK TO RECEPTIONIST<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39d385e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39d385e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-711e106\" data-id=\"711e106\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d263ee elementor-widget elementor-widget-text-editor\" data-id=\"3d263ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>They say,\u00a0<strong>you never have a second chance to make a first impression<\/strong>. Imagine the following situation: you call a company\u2019s central phone number. Perhaps this is the first time you are contacting this company. Your call is transferred to the correct department or call agent\u2026 who is busy or does not answer. What an unpleasant surprise, but what could make it even worse? The call gets disconnected. How do you feel now?<\/p><p>This can happen to your customer as well, in case the call returns to the person who turns out to be busy or unavailable at the moment.<\/p><p>Luckily, from now on there\u2019s a zero chance for a transferred call to end up in this way.\u00a0<strong>All the external calls, in case of unsuccessful return from transfer, are forwarded to the \u201cbackup\u201d destination, indicated by you<\/strong>\u00a0in the specific Dialplan procedure \u201creceptionist\u201d.<\/p><p><em>Note: \u201creturn from transfer\u201d is by default disabled for PBXs with \u201cUSA\u201d country code, and can be enabled via Global Dialplan variables.<\/em><\/p><p>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/0wiIAQ\">https:\/\/confluence.wildix.com\/x\/0wiIAQ<\/a><br \/>Related changelog ticket: WMS-5070<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc8f59e\" data-id=\"bc8f59e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f31a2ee elementor-widget elementor-widget-heading\" data-id=\"f31a2ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">EXAMPLE OF THE \"RECEPTIONIST\" PROCEDURE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3def1d elementor-widget elementor-widget-image\" data-id=\"a3def1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"629\" height=\"159\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/transfer-calls-back-to-receptionist.png\" class=\"attachment-large size-large wp-image-7911306\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/transfer-calls-back-to-receptionist.png 629w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/transfer-calls-back-to-receptionist-300x76.png 300w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cc5620 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cc5620\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-37c2d29\" data-id=\"37c2d29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5244445 elementor-widget elementor-widget-heading\" data-id=\"5244445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">VOICEMAIL FORWARDING TO MULTIPLE USERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bff87b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0bff87b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ec339b6\" data-id=\"ec339b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4f36a6 elementor-widget elementor-widget-text-editor\" data-id=\"d4f36a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It happens sometimes that we need to forward a voicemail to another user. Previously you could do it via a feature code 81, but it was a lengthy and complicated procedure. Moreover, you had to repeat it once again, if you had to forward the same voicemail to another user.<\/p><p>Finally, you can offer an easily and quickly way to forward voice messages to your customers from their Wildix phone to one or multiple users, which helps\u00a0<strong>improve and streamline information exchange within their teams<\/strong>.\u00a0This feature\u00a0<strong>helps businesses be more productive and efficient<\/strong>\u2013the message won\u2019t sit in your mailbox for long and can be immediately shared with the right people in the team.<\/p><p><em>Note: Voicemail forwarding is possible from WP4X0 and WelcomeConsole, to the users of the same PBX.<\/em><\/p><p>Related changelog ticket: WMS-5969<br \/>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/LAAJAg\">https:\/\/confluence.wildix.com\/x\/LAAJAg<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-775d129\" data-id=\"775d129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32ebfd2 elementor-widget elementor-widget-heading\" data-id=\"32ebfd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FORWARD A VOICEMAIL FROM YOUR WILDIX PHONE:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a73f6 elementor-widget elementor-widget-video\" data-id=\"74a73f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=NOexnOSSJLQ&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f42685 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f42685\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2631fd7\" data-id=\"2631fd7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-872929d elementor-widget elementor-widget-heading\" data-id=\"872929d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INFUSIONSOFT INTEGRATION\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fcd2b4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcd2b4d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e15bff\" data-id=\"8e15bff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-830fa7e elementor-widget elementor-widget-text-editor\" data-id=\"830fa7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\" vc_custom_1554456731477\"><div id=\"text-block-54\" class=\"mk-text-block  jupiter-donut- \"><p>For companies who would like\u00a0<strong>to grow and win more customers<\/strong>, it is essential to have their UC&amp;C system integrated with the CRM platform used in the company.<\/p><p>Here are the top three problems resolved thanks to such integration:<\/p><ul><li>Centralized contact base: no waste of time adding contacts manually both to the PBX phonebook and the CRM.<\/li><li>Pop-ups for incoming calls and click-to call option: call agents can manage calls, add notes during or right after the call without distractions, as a result\u2013increased productivity.<\/li><li>Calls from customers are automatically forwarded to their account managers: decreased customer wait time.<\/li><\/ul><\/div><\/div><div class=\" vc_custom_1553256032777\"><div id=\"text-block-55\" class=\"mk-text-block  jupiter-donut- \"><p>Wildix has carried out the integration with<strong>\u00a0Infusionsoft by Keap<\/strong>\u2013the #1 all-in-one CRM and advanced marketing automation platform for small business that helps capture and convert leads and create a loyal client base.<\/p><\/div><\/div><div class=\" vc_custom_1553255806748\"><div id=\"text-block-56\" class=\"mk-text-block  jupiter-donut- \"><p>Integration page:\u00a0<a href=\"https:\/\/www.wildix.com\/infusionsoft\/\">https:\/\/www.wildix.com\/infusionsoft\/<\/a><br \/>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/ZQHwAQ\">https:\/\/confluence.wildix.com\/x\/ZQHwAQ<\/a><br \/>Related changelog ticket: WMS-5196<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee1dbbc\" data-id=\"ee1dbbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-034b08d elementor-widget elementor-widget-heading\" data-id=\"034b08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">INFUSIONSOFT INTEGRATION WITH WILDIX<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85df82d elementor-widget elementor-widget-html\" data-id=\"85df82d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/wildix.wistia.com\/medias\/64gy6sdqe3\"\nallowtransparency=\"true\" frameborder=\"0\" scrolling=\"no\" class=\"wistia_embed\"\nname=\"wistia_embed\" allowfullscreen mozallowfullscreen webkitallowfullscreen\noallowfullscreen msallowfullscreen width=\"640\" height=\"360\"><\/iframe>\n<script src=\"\/\/fast.wistia.net\/assets\/external\/iframe-api-v1.js\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a6f9a22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a6f9a22\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2184877\" data-id=\"2184877\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a498c5 elementor-widget elementor-widget-heading\" data-id=\"7a498c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ZOHO INTEGRATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7762877 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7762877\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94c084a\" data-id=\"94c084a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b23466a elementor-widget elementor-widget-text-editor\" data-id=\"b23466a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\" vc_custom_1553256092791\"><div id=\"text-block-61\" class=\"mk-text-block  jupiter-donut- \"><p>Wildix integration for Zoho CRM\u00a0<strong>simplifies your business processes, reduces the human latency and automates your daily tasks<\/strong>, enabling the employees to place and receive calls directly within their Zoho CRM accounts. Zoho offers a unified experience of 40 integrated business software applications for back office, productivity and collaboration, front office.<\/p><p>Once the setup is done you can start managing your call activities within your CRM account:<\/p><ul><li>Screen pop-ups for incoming calls with caller information and call details<\/li><li>Easy one-click calls with click-to-call feature<\/li><li>Possibility to schedule follow-up activities once the call is ended<\/li><li>Automatic call logging<\/li><\/ul><\/div><\/div><div class=\" vc_custom_1553256157305\"><div id=\"text-block-62\" class=\"mk-text-block  jupiter-donut- \"><p>Integration page:\u00a0<a href=\"https:\/\/www.wildix.com\/zoho\/\">https:\/\/www.wildix.com\/zoho\/<\/a><br \/>Documentation:\u00a0<a href=\"https:\/\/confluence.wildix.com\/x\/2IPIAQ\">https:\/\/confluence.wildix.com\/x\/2IPIAQ<\/a><br \/>Related changelog tickets: WMS-4130, WMS-4237<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20292e0\" data-id=\"20292e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dbe85b elementor-widget elementor-widget-heading\" data-id=\"4dbe85b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CLICK-TO-CALL FROM ZOHO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400e3c2 elementor-widget elementor-widget-video\" data-id=\"400e3c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=1hWCzydC6KM&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eed6cb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eed6cb9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e78064\" data-id=\"0e78064\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf99c34 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"cf99c34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/confluence.wildix.com\/display\/DOC\/WMS+Stable+Changelog+rel40\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Full wms 4 changelog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WMS 4.0 is\u00a0the first 64 bit architecture release. Switching to 64 bits brings incredible benefits: Support for up to 250.000 users\u00a0(while on WMS 3.88 we could support up to 10.000 users). These are typical carrier numbers, but with all the intelligence of Wildix. Along with the standard support for chat, presence and video calling. The [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-7911320","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WMS STABLE RELEASE 4 | FEBRUARY 2019 | Wildix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WMS STABLE RELEASE 4 | FEBRUARY 2019 | Wildix\" \/>\n<meta property=\"og:description\" content=\"WMS 4.0 is\u00a0the first 64 bit architecture release. Switching to 64 bits brings incredible benefits: Support for up to 250.000 users\u00a0(while on WMS 3.88 we could support up to 10.000 users). These are typical carrier numbers, but with all the intelligence of Wildix. Along with the standard support for chat, presence and video calling. The [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wildix.com\/fr\/wms-release-4\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-20T12:07:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@wildix_\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"WMS STABLE RELEASE 4 | FEBRUARY 2019 | Wildix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"WMS STABLE RELEASE 4 | FEBRUARY 2019 | Wildix","og_description":"WMS 4.0 is\u00a0the first 64 bit architecture release. Switching to 64 bits brings incredible benefits: Support for up to 250.000 users\u00a0(while on WMS 3.88 we could support up to 10.000 users). These are typical carrier numbers, but with all the intelligence of Wildix. Along with the standard support for chat, presence and video calling. The [&hellip;]","og_url":"https:\/\/www.wildix.com\/fr\/wms-release-4\/","og_site_name":"Wildix","article_publisher":"https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW","article_modified_time":"2022-05-20T12:07:05+00:00","og_image":[{"url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@wildix_","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/","url":"https:\/\/www.wildix.com\/fr\/wms-release-4\/","name":"WMS STABLE RELEASE 4 | FEBRUARY 2019 | Wildix","isPartOf":{"@id":"https:\/\/www.wildix.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/#primaryimage"},"image":{"@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg","datePublished":"2022-05-10T12:02:58+00:00","dateModified":"2022-05-20T12:07:05+00:00","breadcrumb":{"@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wildix.com\/fr\/wms-release-4\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/#primaryimage","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/call-group-options-1024x432.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.wildix.com\/fr\/wms-release-4\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wildix.com\/fr\/home-copy\/"},{"@type":"ListItem","position":2,"name":"WMS STABLE RELEASE 4 | FEBRUARY 2019"}]},{"@type":"WebSite","@id":"https:\/\/www.wildix.com\/fr\/#website","url":"https:\/\/www.wildix.com\/fr\/","name":"Wildix","description":"","publisher":{"@id":"https:\/\/www.wildix.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wildix.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.wildix.com\/fr\/#organization","name":"Wildix","url":"https:\/\/www.wildix.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.wildix.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","caption":"Wildix"},"image":{"@id":"https:\/\/www.wildix.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW","https:\/\/x.com\/wildix_"]}]}},"clean_content":"WMS 4.0 is\u00a0the first 64 bit architecture release. Switching to 64 bits brings incredible benefits:Support for up to 250.000 users\u00a0(while on WMS 3.88 we could support up to 10.000 users). These are typical carrier numbers, but with all the intelligence of Wildix. Along with the standard support for chat, presence and video calling.The best HD audio quality ever, thanks to:Adaptive bitrate that changes real time according to the available bandwidthBetter wideband audio quality while using slightly more bandwidth than g729Better resistance to packet loss and jitterStability is assured by its\u00a04th generation extended filesystem. This means that we expect to reduce file system errors on HW PBXs to near zero.WMS 4.0 has already passed the test of a wide application, as it has been used by INPS\u2013the largest social security and welfare institute in Italy and one of the most important on a European level. Every INPS office uses Wildix system running WMS 4.0, which makes a total of 35k users as of today.Moreover, WMS 4.0 brings many new features and integrations, that are available out of the box for the first time in the world history of the UC&C. In this post we have chosen to talk about the top ten of them.Check whether your system is eligible for the upgrade and get the upgrade instructions:\u00a0https:\/\/confluence.wildix.com\/x\/jgKIAQ\u00a0 BLF KEY CONTACT CENTER BLF key contact center\u00a0speeds up responsiveness to the customer and improves customer service.Last year we added a possibility to easily log-in \/ log-out from call groups directly from Collaboration with a click of a mouse. But\u2026 we know that the primary tool used by a call agent has always been and still remains the desk phone.What about a simple BLF key allowing call agents to easily log-in and log-out from all of the selected call groups directly from their WP?Related changelog ticket: WMS-4946 BLF KEY CONTACT CENTER IVR WITH VOICE CONTROL VIA ASR Artificial Intelligence helps you offer a human-life customer self-service,\u00a0provide a quicker response to more customers\u00a0at a time, and\u00a0increase the number of interactions. AI augments human capabilities so that the call agents can spend less time on routine operations and call activities.With WMS 3.88 we added Dial by name feature with Automatic Speech Recognition. WMS 4.0 adds a possibility to build IVR trees in Dialplan, allowing you to fully customize the audio prompts and the call destinations. You can program the system to invite the caller to say the department name and be routed to the correct call group. Callers can\u00a0interact with the system using just their voice.But not only, the good old Dial by name is now available not only in English, but also in the Italian, French and German languages, with audio prompts being fully customizable, as many of you requested, via Global Dialplan variables.Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/3QM8AQRelated changelog tickets: WMS-5289, WMS-5762 IVR VIA ASR WITH VOICE CONTROL OUTGOING CALLS TO KITE USERS State of the art customer service\u00a0is the number one priority for many businesses.Have any of your customers experienced the following: someone gets in touch with them via Kite, and they have to explain how to place a call via Kite service? This slowed down and complicated the communication and frustrated both the customer and the customer service agent.WMS 4.0 adds a magic \u201ccall\u201d button allowing the PBX user to call an external kite user who got in touch with them via chat.\u00a0As a result, more happy customers.Related changelog ticket:\u00a0WMS-2633 CALL A KITE USER AUTOMATIC CALL DISTRIBUTION BASED ON CALL AGENT STATUS \u201cAll our operators are busy at the moment, please hold the line\u2026\u201d\u00a0Is it familiar to you?WMS 4.0 introduces an intelligent way to distribute queue calls helping companies\u00a0provide a better customer service.WMS 4.0 introduces an intelligent way to distribute queue calls: companies are no longer running the risk to lose customers due to making them stuck forever in a call queue. If all of the agents in the given call group are busy \/ paused \/ or have an incoming call, calls to the call group can be handled according to the next step in the Dialplan procedureRelated changelog ticket: WMS-3309Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/BAA8AQ NEW CALL GROUP OPTIONS IN WMS: ASSIGN CONTACTS TO ACCOUNT MANAGERS Imagine that you have to call your account manager and you don\u2019t know the DID number. You call the general phone number, and then\u2013what a waste of time\u2013you take rounds repeating the same thing to different people before they finally route you to your destination.The times of switchboard operators have long gone. There is no need for the employees to spend time on routine and repetitive call activities, and\u2013even more importantly\u2013there is a way to provide a more professional customer service.Each contact in the shared phonebook can now be assigned to its account manager (\u201ccontact owner\u201d). As simple as it is\u2013the system automatically connects a call arriving from a known contact to the right account manager.As a result\u2013improved customer satisfaction\u00a0and customer experience and\u00a0decreased customer wait time.Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/ZQHwAQRelated changelog ticket: WMS-5197 ASSIGN CONTACTS TO ACCOUNT MANAGERS AUTOMATIC ACTIVE DIRECTORY SINGLE SIGN-ON AUTHENTICATION The employees of these companies have to remember both their AD credentials and the ones to access Wildix Collaboration. How much time do they spend on resetting the passwords of users who forgot their Wildix credentials? Or, even worse, some employees may write down their credentials on a paper running the risk of compromising their passwords and the system in general.What if you could give\u00a0a simple link that enables direct access to Wildix Collaboration? Like this they would not even need to know their Wildix credentials at all.Can you imagine\u00a0to which extend it would simplify the life of these companies, and especially that of their system administrators, and\u00a0streamline their daily operations?A brand new Active Directory integration is the fastest and the simplest one available in the market today. It works like a charm\u2013the user just clicks on a link from their PC connected to the Windows domain and accesses Wildix Collaboration. This magic is possible thanks to Kerberos network authentication protocol, designed to provide strong authentication by using secret-key cryptography.Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/rABOAgRelated changelog ticket: WMS-4845 TRANSFER FORWARDED CALLS BACK TO RECEPTIONIST They say,\u00a0you never have a second chance to make a first impression. Imagine the following situation: you call a company\u2019s central phone number. Perhaps this is the first time you are contacting this company. Your call is transferred to the correct department or call agent\u2026 who is busy or does not answer. What an unpleasant surprise, but what could make it even worse? The call gets disconnected. How do you feel now?This can happen to your customer as well, in case the call returns to the person who turns out to be busy or unavailable at the moment.Luckily, from now on there\u2019s a zero chance for a transferred call to end up in this way.\u00a0All the external calls, in case of unsuccessful return from transfer, are forwarded to the \u201cbackup\u201d destination, indicated by you\u00a0in the specific Dialplan procedure \u201creceptionist\u201d.Note: \u201creturn from transfer\u201d is by default disabled for PBXs with \u201cUSA\u201d country code, and can be enabled via Global Dialplan variables.Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/0wiIAQRelated changelog ticket: WMS-5070 EXAMPLE OF THE \"RECEPTIONIST\" PROCEDURE VOICEMAIL FORWARDING TO MULTIPLE USERS It happens sometimes that we need to forward a voicemail to another user. Previously you could do it via a feature code 81, but it was a lengthy and complicated procedure. Moreover, you had to repeat it once again, if you had to forward the same voicemail to another user.Finally, you can offer an easily and quickly way to forward voice messages to your customers from their Wildix phone to one or multiple users, which helps\u00a0improve and streamline information exchange within their teams.\u00a0This feature\u00a0helps businesses be more productive and efficient\u2013the message won\u2019t sit in your mailbox for long and can be immediately shared with the right people in the team.Note: Voicemail forwarding is possible from WP4X0 and WelcomeConsole, to the users of the same PBX.Related changelog ticket: WMS-5969Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/LAAJAg FORWARD A VOICEMAIL FROM YOUR WILDIX PHONE: INFUSIONSOFT INTEGRATION For companies who would like\u00a0to grow and win more customers, it is essential to have their UC&C system integrated with the CRM platform used in the company.Here are the top three problems resolved thanks to such integration:Centralized contact base: no waste of time adding contacts manually both to the PBX phonebook and the CRM.Pop-ups for incoming calls and click-to call option: call agents can manage calls, add notes during or right after the call without distractions, as a result\u2013increased productivity.Calls from customers are automatically forwarded to their account managers: decreased customer wait time.Wildix has carried out the integration with\u00a0Infusionsoft by Keap\u2013the #1 all-in-one CRM and advanced marketing automation platform for small business that helps capture and convert leads and create a loyal client base.Integration page:\u00a0https:\/\/www.wildix.com\/infusionsoft\/Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/ZQHwAQRelated changelog ticket: WMS-5196 INFUSIONSOFT INTEGRATION WITH WILDIX ZOHO INTEGRATION Wildix integration for Zoho CRM\u00a0simplifies your business processes, reduces the human latency and automates your daily tasks, enabling the employees to place and receive calls directly within their Zoho CRM accounts. Zoho offers a unified experience of 40 integrated business software applications for back office, productivity and collaboration, front office.Once the setup is done you can start managing your call activities within your CRM account:Screen pop-ups for incoming calls with caller information and call detailsEasy one-click calls with click-to-call featurePossibility to schedule follow-up activities once the call is endedAutomatic call loggingIntegration page:\u00a0https:\/\/www.wildix.com\/zoho\/Documentation:\u00a0https:\/\/confluence.wildix.com\/x\/2IPIAQRelated changelog tickets: WMS-4130, WMS-4237 CLICK-TO-CALL FROM ZOHO Full wms 4 changelog","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/pages\/7911320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/comments?post=7911320"}],"version-history":[{"count":0,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/pages\/7911320\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=7911320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}