{"id":8218084,"date":"2026-10-14T16:20:36","date_gmt":"2026-10-14T14:20:36","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/generali-bethune-up-to-1h30-saved-daily-with-wilma-ai-voice-agent\/"},"modified":"2026-10-14T18:12:03","modified_gmt":"2026-10-14T16:12:03","slug":"generali-bethune-jusqua-1h30-par-jour-avec-wilma-ai-voice-agent","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/generali-bethune-jusqua-1h30-par-jour-avec-wilma-ai-voice-agent\/","title":{"rendered":"Generali B\u00e9thune\u00a0: jusqu&#8217;\u00e0\u00a01h30\u00a0par\u00a0jour avec\u00a0Wilma\u00a0AI\u00a0Voice\u00a0Agent"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8218084\" class=\"elementor elementor-8218084 elementor-8218020\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3139802 e-flex e-con-boxed e-con e-child\" data-id=\"3139802\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0691b5b elementor-widget elementor-widget-heading\" data-id=\"0691b5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment l'agence Generali de\u00a0B\u00e9thune transforme chaque appel entrant en\u00a0opportunit\u00e9 business avec\u00a0x\u2011bees, Wilma\u00a0AI et\u00a0Sinergence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7199851 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7199851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ccf6fa e-flex e-con-boxed e-con e-child\" data-id=\"8ccf6fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-826b656 e-con-full e-flex e-con e-child\" data-id=\"826b656\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b497d1 elementor-widget elementor-widget-image\" data-id=\"2b497d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"485\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Generali-Bethune-agency-logo.webp\" class=\"attachment-full size-full wp-image-8218038\" alt=\"Generali Be\u0301thune agency - logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Generali-Bethune-agency-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Generali-Bethune-agency-logo-300x243.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d15ab4 e-con-full e-flex e-con e-child\" data-id=\"9d15ab4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de3760e elementor-widget elementor-widget-text-editor\" data-id=\"de3760e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;agence Generali de B\u00e9thune, dirig\u00e9e par Myriam Harouat, conseille et accompagne ses assur\u00e9s au quotidien. Myriam a 25\u00a0ans d&#8217;exp\u00e9rience dans l&#8217;assurance et dirige l&#8217;agence depuis 2019. Aujourd&#8217;hui, son \u00e9quipe de trois conseillers accompagne quelque 2\u00a0000 clients, dont 60\u00a0% d&#8217;entreprises. Dans l&#8217;assurance, la r\u00e9activit\u00e9 et la pr\u00e9cision des informations sont les piliers de la confiance. L&#8217;agence traite environ 450\u00a0appels par mois, et chacun peut contenir une donn\u00e9e d\u00e9cisive pour le suivi d&#8217;un contrat ou la d\u00e9claration d&#8217;un\u00a0sinistre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4acce3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e4acce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91468b4 e-flex e-con-boxed e-con e-child\" data-id=\"91468b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9bf3dd elementor-widget elementor-widget-heading\" data-id=\"e9bf3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le d\u00e9fi\u00a0: 450\u00a0appels par\u00a0mois et\u00a0un\u00a0administratif qui\u00a0grignote le\u00a0temps de\u00a0conseil<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214ac73 elementor-widget elementor-widget-text-editor\" data-id=\"214ac73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDans l&#8217;assurance, la r\u00e9activit\u00e9 et la pr\u00e9cision des informations conditionnent la confiance. Chaque appel peut contenir une donn\u00e9e d\u00e9cisive pour le suivi d&#8217;un contrat ou la d\u00e9claration d&#8217;un\u00a0sinistre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e3e35 elementor-widget elementor-widget-text-editor\" data-id=\"f5e3e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour Myriam Harouat, g\u00e9rante de l&#8217;agence Generali de B\u00e9thune, le d\u00e9fi \u00e9tait clair\u00a0: absorber environ 450\u00a0appels par mois sans sacrifier la proximit\u00e9 ni la qualit\u00e9 du conseil. La demande arrive aussi par pics\u00a0: une seule temp\u00eate a un jour apport\u00e9 120\u00a0sinistres \u00e0 l&#8217;agence en trois jours. Avant x\u2011bees, l&#8217;accueil t\u00e9l\u00e9phonique et la qualification des demandes exigeaient un temps manuel\u00a0consid\u00e9rable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0edc2 elementor-widget elementor-widget-text-editor\" data-id=\"7a0edc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEncha\u00eener les conversations rendait la prise de notes et le suivi fastidieux. Ce travail administratif, invisible mais indispensable, r\u00e9duisait le temps que l&#8217;\u00e9quipe voulait consacrer \u00e0 l&#8217;\u00e9coute et au conseil de ses\u00a0assur\u00e9s.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0facfb elementor-widget elementor-widget-heading\" data-id=\"c0facfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La solution\u00a0: Un\u00a0voicebot\u00a0IA qui\u00a0accueille, oriente et\u00a0documente chaque\u00a0appel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ea2ae5 elementor-widget elementor-widget-text-editor\" data-id=\"2ea2ae5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;agence a d\u00e9ploy\u00e9 x\u2011bees, la solution de communication de Wildix qui int\u00e8gre nativement Wilma\u00a0AI. Le projet a \u00e9t\u00e9 men\u00e9 par Sinergence, partenaire certifi\u00e9 Wildix, qui a adapt\u00e9 la technologie aux workflows de l&#8217;assurance\u00a0: le routage intelligent des\u00a0appels.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc5a28 elementor-widget elementor-widget-text-editor\" data-id=\"3bc5a28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe principal levier est le voicebot IA agentique, d\u00e9di\u00e9 \u00e0 la gestion des appels. Chaque appel devient un processus fluide et structur\u00e9\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d9912 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a2d9912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Accueil intelligent<\/b>\u00a0: le\u00a0voicebot assure la qualification de premier niveau et oriente imm\u00e9diatement l'appelant vers le bon interlocuteur. Le temps d'attente diminue et les transferts inutiles disparaissent.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Transcription et r\u00e9sum\u00e9s automatiques<\/b>\u00a0: chaque conversation prise en charge par Wilma est transcrite et r\u00e9sum\u00e9e automatiquement. La demande est donc consign\u00e9e avant m\u00eame qu'un conseiller ne\u00a0d\u00e9croche.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bdd331 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"5bdd331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Avec l'accompagnement de Sinergence, l'int\u00e9gration de l'IA s'est faite tr\u00e8s naturellement dans nos habitudes de travail. L'outil ne vient pas complexifier notre quotidien, il simplifie l'acc\u00e8s \u00e0 l'information pour que l'\u00e9quipe reste concentr\u00e9e sur l'\u00e9change humain et\u00a0l'expertise.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8218050\" alt=\"Myriam Harouat\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat.webp 440w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Myriam Harouat<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">G\u00e9rante de\u00a0l'agence Generali\u00a0de\u00a0B\u00e9thune<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bece131 elementor-widget elementor-widget-heading\" data-id=\"bece131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un\u00a0partenaire de\u00a0proximit\u00e9 sur\u00a0la\u00a0dur\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05a3206 elementor-widget elementor-widget-text-editor\" data-id=\"05a3206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour l&#8217;agence, la relation client s&#8217;inscrit sur le long terme, et l&#8217;accompagnement de Sinergence aussi. Le partenaire ne se contente pas d&#8217;int\u00e9grer la solution\u00a0: il\u00a0assure un suivi continu pour aligner les outils de communication Wildix sur l&#8217;\u00e9volution des besoins de\u00a0l&#8217;agence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bb314 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"c5bb314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Pour Sinergence, la proximit\u00e9 dans le temps et la confiance sont les fondations de notre m\u00e9tier d'int\u00e9grateur. En \u00e9quipant l'agence de Myriam avec x\u2011bees et le voicebot de Wildix, nous avons voulu lib\u00e9rer l'\u00e9quipe des contraintes quotidiennes pour qu'elle se concentre sur l'essentiel\u00a0: l'\u00e9coute et l'accompagnement de ses clients. C'est cette alliance entre l'expertise humaine et l'innovation technologique qui cr\u00e9e une vraie valeur\u00a0durable.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Julie-Vandenbussche-Sinergence-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8218057\" alt=\"Julie Vandenbussche, Sinergence\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Julie-Vandenbussche-Sinergence-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Julie-Vandenbussche-Sinergence.webp 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Julie Vandenbussche<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsable de\u00a0l'agence\u00a0Sinergence<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad56993 elementor-widget elementor-widget-heading\" data-id=\"ad56993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats\u00a0&amp; ROI\u00a0: Jusqu'\u00e0\u00a01h30 gagn\u00e9e par\u00a0jour, r\u00e9investie dans\u00a0le\u00a0conseil<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-858de62 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"858de62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Jusqu'\u00e0 1h30 gagn\u00e9e par jour<\/b>\u00a0: le\u00a0voicebot prend en charge l'accueil de premier niveau et les r\u00e9sum\u00e9s d'appels sont automatis\u00e9s. Ce temps est r\u00e9investi dans le conseil et la vente. L'agence a m\u00eame r\u00e9organis\u00e9 sa journ\u00e9e autour de Wilma\u00a0: de\u00a09\u00a0h \u00e0\u00a010\u00a0h et\u00a0de\u00a014\u00a0h \u00e0\u00a015\u00a0h, Wilma r\u00e9pond au t\u00e9l\u00e9phone pendant que l'\u00e9quipe traite ses dossiers sans\u00a0interruption.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Continuit\u00e9 de service et z\u00e9ro perte d'information<\/b>\u00a0: chaque point cl\u00e9 des conversations avec Wilma est captur\u00e9 et historis\u00e9. Si un collaborateur est absent, un coll\u00e8gue reprend le dossier avec un historique\u00a0complet.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Toute l'attention sur l'\u00e9change<\/b>\u00a0: lib\u00e9r\u00e9 du clavier et de la logistique de l'appel, le conseiller se concentre pleinement sur la conversation avec\u00a0l'assur\u00e9.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6bbe53 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"d6bbe53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Gr\u00e2ce au voicebot et \u00e0 l'automatisation de x\u2011bees, nos conseillers ont \u00e9t\u00e9 lib\u00e9r\u00e9s des contraintes de saisie et d'accueil de premier niveau. Gagner jusqu'\u00e0 1h30 par jour nous permet de nous recentrer sur notre vraie valeur ajout\u00e9e\u00a0: une \u00e9coute 100\u00a0% active et une proximit\u00e9 renforc\u00e9e avec nos\u00a0assur\u00e9s.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8218050\" alt=\"Myriam Harouat\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/10\/Myriam-Harouat.webp 440w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Myriam Harouat<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">G\u00e9rante de\u00a0l'agence Generali\u00a0de\u00a0B\u00e9thune<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-057a3fa elementor-widget elementor-widget-text-editor\" data-id=\"057a3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes clients voient la diff\u00e9rence. \u00ab\u00a0Madame Harouat, on n&#8217;arrive jamais \u00e0 vous joindre\u00a0\u00bb\u00a0: Myriam entendait cette phrase en permanence. Depuis Wilma, elle dit ne plus jamais l&#8217;entendre. L&#8217;agence a aussi gagn\u00e9 un point sur sa note Google. Et quand un assur\u00e9 a d\u00e9clar\u00e9 un accident un mardi \u00e0 21\u00a0h, Myriam l&#8217;a vu dans l&#8217;application x\u2011bees et a r\u00e9agi\u00a0aussit\u00f4t.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f50e2 elementor-widget elementor-widget-text-editor\" data-id=\"c6f50e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tBien param\u00e9tr\u00e9e par un partenaire expert comme Sinergence, l&#8217;IA ne remplace pas la relation humaine, elle la renforce. Le voicebot absorbe la charge de l&#8217;accueil, Wilma\u00a0AI automatise l&#8217;administratif, et le collaborateur retrouve son r\u00f4le d&#8217;interlocuteur de confiance, disponible et\u00a0inform\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bb2a9a e-flex e-con-boxed e-con e-child\" data-id=\"6bb2a9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ae2caa e-con-full e-flex e-con e-child\" data-id=\"8ae2caa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-462a6ca elementor-widget elementor-widget-heading\" data-id=\"462a6ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Besoins identifi\u00e9s<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc69d99 elementor-widget elementor-widget-text-editor\" data-id=\"bc69d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;installation\u00a0: ce\u00a0que\u00a0Sinergence a\u00a0d\u00e9ploy\u00e9\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7025e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ad7025e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9ploiement de la plateforme de communication x\u2011bees avec Wilma\u00a0AI int\u00e9gr\u00e9e nativement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mise en place du voicebot IA agentique pour la gestion des appels et la qualification de premier niveau<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Param\u00e9trage par Sinergence du routage intelligent des\u00a0appels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Activation des fonctionnalit\u00e9s d'IA conversationnelle : transcription et r\u00e9sum\u00e9s automatiques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5a9b74 e-con-full e-flex e-con e-child\" data-id=\"c5a9b74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb2dcf elementor-widget elementor-widget-heading\" data-id=\"1cb2dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur apport\u00e9e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b918092 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b918092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Productivit\u00e9 accrue\u00a0: jusqu'\u00e0 1h30 gagn\u00e9e chaque jour, r\u00e9allou\u00e9e \u00e0\u00a0la\u00a0relation client<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Accueil automatis\u00e9\u00a0: orientation des appelants vers le bon interlocuteur gr\u00e2ce au voicebot IA\u00a0agentique<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tra\u00e7abilit\u00e9 compl\u00e8te\u00a0: transcription et r\u00e9sum\u00e9s automatiques de chaque conversation avec\u00a0Wilma<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Continuit\u00e9 de service\u00a0: n'importe quel collaborateur reprend le dossier d'un client avec\u00a0pr\u00e9cision<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction de la charge administrative li\u00e9e \u00e0\u00a0la\u00a0prise de\u00a0notes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Proximit\u00e9 pr\u00e9serv\u00e9e\u00a0: les conseillers accordent toute leur attention aux\u00a0assur\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-476fb40 e-con-full e-flex e-con e-child\" data-id=\"476fb40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a9e4e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a9a9e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a3efc elementor-widget elementor-widget-heading\" data-id=\"74a3efc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-133aa37 e-con-full e-flex e-con e-child\" data-id=\"133aa37\" data-element_type=\"container\" data-e-type=\"container\" 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 24v72h-64V16c0-8.84-7.16-16-16-16h-16c-8.84 0-16 7.16-16 16v80h-64V16c0-8.84-7.16-16-16-16H80c-8.84 0-16 7.16-16 16v80H24c-13.26 0-24 10.74-24 24v360c0 17.67 14.33 32 32 32h576c17.67 0 32-14.33 32-32V216c0-13.26-10.75-24-24-24zM128 404c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 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class=\"elementor-icon-list-text\">Sinergence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">15 Rue des\u00a0Bazennes, 59140\u00a0Dunkerque<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:0328633535\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg 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l'agence Generali de\u00a0B\u00e9thune transforme chaque appel entrant en\u00a0opportunit\u00e9 business avec\u00a0x\u2011bees, Wilma\u00a0AI et\u00a0Sinergence L\u2019agence Generali de B\u00e9thune, dirig\u00e9e par Myriam Harouat, conseille et accompagne ses assur\u00e9s au quotidien. Myriam a 25\u00a0ans d\u2019exp\u00e9rience dans l\u2019assurance et dirige l\u2019agence depuis 2019. Aujourd\u2019hui, son \u00e9quipe de trois conseillers accompagne quelque 2\u00a0000 clients, dont 60\u00a0% d\u2019entreprises. Dans l\u2019assurance, la r\u00e9activit\u00e9 et la pr\u00e9cision des informations sont les piliers de la confiance. L\u2019agence traite environ 450\u00a0appels par mois, et chacun peut contenir une donn\u00e9e d\u00e9cisive pour le suivi d\u2019un contrat ou la d\u00e9claration d\u2019un\u00a0sinistre. Le d\u00e9fi\u00a0: 450\u00a0appels par\u00a0mois et\u00a0un\u00a0administratif qui\u00a0grignote le\u00a0temps de\u00a0conseil Dans l\u2019assurance, la r\u00e9activit\u00e9 et la pr\u00e9cision des informations conditionnent la confiance. Chaque appel peut contenir une donn\u00e9e d\u00e9cisive pour le suivi d\u2019un contrat ou la d\u00e9claration d\u2019un\u00a0sinistre. Pour Myriam Harouat, g\u00e9rante de l\u2019agence Generali de B\u00e9thune, le d\u00e9fi \u00e9tait clair\u00a0: absorber environ 450\u00a0appels par mois sans sacrifier la proximit\u00e9 ni la qualit\u00e9 du conseil. La demande arrive aussi par pics\u00a0: une seule temp\u00eate a un jour apport\u00e9 120\u00a0sinistres \u00e0 l\u2019agence en trois jours. Avant x\u2011bees, l\u2019accueil t\u00e9l\u00e9phonique et la qualification des demandes exigeaient un temps manuel\u00a0consid\u00e9rable. Encha\u00eener les conversations rendait la prise de notes et le suivi fastidieux. Ce travail administratif, invisible mais indispensable, r\u00e9duisait le temps que l\u2019\u00e9quipe voulait consacrer \u00e0 l\u2019\u00e9coute et au conseil de ses\u00a0assur\u00e9s. La solution\u00a0: Un\u00a0voicebot\u00a0IA qui\u00a0accueille, oriente et\u00a0documente chaque\u00a0appel L\u2019agence a d\u00e9ploy\u00e9 x\u2011bees, la solution de communication de Wildix qui int\u00e8gre nativement Wilma\u00a0AI. Le projet a \u00e9t\u00e9 men\u00e9 par Sinergence, partenaire certifi\u00e9 Wildix, qui a adapt\u00e9 la technologie aux workflows de l\u2019assurance\u00a0: le routage intelligent des\u00a0appels. Le principal levier est le voicebot IA agentique, d\u00e9di\u00e9 \u00e0 la gestion des appels. Chaque appel devient un processus fluide et structur\u00e9\u00a0: Accueil intelligent\u00a0: le\u00a0voicebot assure la qualification de premier niveau et oriente imm\u00e9diatement l'appelant vers le bon interlocuteur. Le temps d'attente diminue et les transferts inutiles disparaissent. Transcription et r\u00e9sum\u00e9s automatiques\u00a0: chaque conversation prise en charge par Wilma est transcrite et r\u00e9sum\u00e9e automatiquement. La demande est donc consign\u00e9e avant m\u00eame qu'un conseiller ne\u00a0d\u00e9croche. Avec l'accompagnement de Sinergence, l'int\u00e9gration de l'IA s'est faite tr\u00e8s naturellement dans nos habitudes de travail. L'outil ne vient pas complexifier notre quotidien, il simplifie l'acc\u00e8s \u00e0 l'information pour que l'\u00e9quipe reste concentr\u00e9e sur l'\u00e9change humain et\u00a0l'expertise. Myriam Harouat G\u00e9rante de\u00a0l'agence Generali\u00a0de\u00a0B\u00e9thune Un\u00a0partenaire de\u00a0proximit\u00e9 sur\u00a0la\u00a0dur\u00e9e Pour l\u2019agence, la relation client s\u2019inscrit sur le long terme, et l\u2019accompagnement de Sinergence aussi. Le partenaire ne se contente pas d\u2019int\u00e9grer la solution\u00a0: il\u00a0assure un suivi continu pour aligner les outils de communication Wildix sur l\u2019\u00e9volution des besoins de\u00a0l\u2019agence. Pour Sinergence, la proximit\u00e9 dans le temps et la confiance sont les fondations de notre m\u00e9tier d'int\u00e9grateur. En \u00e9quipant l'agence de Myriam avec x\u2011bees et le voicebot de Wildix, nous avons voulu lib\u00e9rer l'\u00e9quipe des contraintes quotidiennes pour qu'elle se concentre sur l'essentiel\u00a0: l'\u00e9coute et l'accompagnement de ses clients. C'est cette alliance entre l'expertise humaine et l'innovation technologique qui cr\u00e9e une vraie valeur\u00a0durable. Julie Vandenbussche Responsable de\u00a0l'agence\u00a0Sinergence R\u00e9sultats\u00a0& ROI\u00a0: Jusqu'\u00e0\u00a01h30 gagn\u00e9e par\u00a0jour, r\u00e9investie dans\u00a0le\u00a0conseil Jusqu'\u00e0 1h30 gagn\u00e9e par jour\u00a0: le\u00a0voicebot prend en charge l'accueil de premier niveau et les r\u00e9sum\u00e9s d'appels sont automatis\u00e9s. Ce temps est r\u00e9investi dans le conseil et la vente. L'agence a m\u00eame r\u00e9organis\u00e9 sa journ\u00e9e autour de Wilma\u00a0: de\u00a09\u00a0h \u00e0\u00a010\u00a0h et\u00a0de\u00a014\u00a0h \u00e0\u00a015\u00a0h, Wilma r\u00e9pond au t\u00e9l\u00e9phone pendant que l'\u00e9quipe traite ses dossiers sans\u00a0interruption. Continuit\u00e9 de service et z\u00e9ro perte d'information\u00a0: chaque point cl\u00e9 des conversations avec Wilma est captur\u00e9 et historis\u00e9. Si un collaborateur est absent, un coll\u00e8gue reprend le dossier avec un historique\u00a0complet. Toute l'attention sur l'\u00e9change\u00a0: lib\u00e9r\u00e9 du clavier et de la logistique de l'appel, le conseiller se concentre pleinement sur la conversation avec\u00a0l'assur\u00e9. Gr\u00e2ce au voicebot et \u00e0 l'automatisation de x\u2011bees, nos conseillers ont \u00e9t\u00e9 lib\u00e9r\u00e9s des contraintes de saisie et d'accueil de premier niveau. Gagner jusqu'\u00e0 1h30 par jour nous permet de nous recentrer sur notre vraie valeur ajout\u00e9e\u00a0: une \u00e9coute 100\u00a0% active et une proximit\u00e9 renforc\u00e9e avec nos\u00a0assur\u00e9s. Myriam Harouat G\u00e9rante de\u00a0l'agence Generali\u00a0de\u00a0B\u00e9thune Les clients voient la diff\u00e9rence. \u00ab\u00a0Madame Harouat, on n\u2019arrive jamais \u00e0 vous joindre\u00a0\u00bb\u00a0: Myriam entendait cette phrase en permanence. Depuis Wilma, elle dit ne plus jamais l\u2019entendre. L\u2019agence a aussi gagn\u00e9 un point sur sa note Google. Et quand un assur\u00e9 a d\u00e9clar\u00e9 un accident un mardi \u00e0 21\u00a0h, Myriam l\u2019a vu dans l\u2019application x\u2011bees et a r\u00e9agi\u00a0aussit\u00f4t. Bien param\u00e9tr\u00e9e par un partenaire expert comme Sinergence, l\u2019IA ne remplace pas la relation humaine, elle la renforce. Le voicebot absorbe la charge de l\u2019accueil, Wilma\u00a0AI automatise l\u2019administratif, et le collaborateur retrouve son r\u00f4le d\u2019interlocuteur de confiance, disponible et\u00a0inform\u00e9. Besoins identifi\u00e9s L\u2019installation\u00a0: ce\u00a0que\u00a0Sinergence a\u00a0d\u00e9ploy\u00e9 D\u00e9ploiement de la plateforme de communication x\u2011bees avec Wilma\u00a0AI int\u00e9gr\u00e9e nativement Mise en place du voicebot IA agentique pour la gestion des appels et la qualification de premier niveau Param\u00e9trage par Sinergence du routage intelligent des\u00a0appels Activation des fonctionnalit\u00e9s d'IA conversationnelle : transcription et r\u00e9sum\u00e9s automatiques Valeur apport\u00e9e Productivit\u00e9 accrue\u00a0: jusqu'\u00e0 1h30 gagn\u00e9e chaque jour, r\u00e9allou\u00e9e \u00e0\u00a0la\u00a0relation client Accueil automatis\u00e9\u00a0: orientation des appelants vers le bon interlocuteur gr\u00e2ce au voicebot IA\u00a0agentique Tra\u00e7abilit\u00e9 compl\u00e8te\u00a0: transcription et r\u00e9sum\u00e9s automatiques de chaque conversation avec\u00a0Wilma Continuit\u00e9 de service\u00a0: n'importe quel collaborateur reprend le dossier d'un client avec\u00a0pr\u00e9cision R\u00e9duction de la charge administrative li\u00e9e \u00e0\u00a0la\u00a0prise de\u00a0notes Proximit\u00e9 pr\u00e9serv\u00e9e\u00a0: les conseillers accordent toute leur attention aux\u00a0assur\u00e9s La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix Sinergence 15 Rue des\u00a0Bazennes, 59140\u00a0Dunkerque 03 28 63 35 35 sinergence.fr","clean_excerpt":"Comment l'agence Generali de\u00a0B\u00e9thune transforme chaque appel entrant en\u00a0opportunit\u00e9 business avec\u00a0x\u2011bees, Wilma\u00a0AI et\u00a0Sinergence L'agence Generali de B\u00e9thune, dirig\u00e9e par Myriam Harouat, conseille et accompagne ses assur\u00e9s au quotidien. Myriam a 25\u00a0ans d'exp\u00e9rience dans l'assurance et dirige l'agence depuis 2019. Aujourd'hui, son \u00e9quipe de trois conseillers accompagne quelque 2\u00a0000 clients, dont 60\u00a0% d'entreprises. Dans l'assurance, la...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8218084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8218084\/revisions"}],"predecessor-version":[{"id":8218112,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8218084\/revisions\/8218112"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8218066"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8218084"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8218084"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8218084"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8218084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}