{"id":8213336,"date":"2026-09-14T16:39:55","date_gmt":"2026-09-14T14:39:55","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/gb-viaggi-xbees-agentic-ai-productivity\/"},"modified":"2026-09-14T17:22:04","modified_gmt":"2026-09-14T15:22:04","slug":"gb-viaggi-xbees-agentic-ai-productivite","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/gb-viaggi-xbees-agentic-ai-productivite\/","title":{"rendered":"GB Viaggi\u00a0: Multiplier sa\u00a0productivit\u00e9 par\u00a08 avec\u00a0x\u2011bees et\u00a0Wilma\u00a0AI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8213336\" class=\"elementor elementor-8213336 elementor-8203913\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb208ed e-flex e-con-boxed e-con e-child\" data-id=\"eb208ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0dac8 elementor-widget elementor-widget-heading\" data-id=\"9d0dac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De l'approximation \u00e0\u00a0l'IA\u00a0Agentique\u00a0: Comment GB\u00a0Viaggi a\u00a0multipli\u00e9 par\u00a08 sa\u00a0productivit\u00e9 commerciale en\u00a0\u00e9liminant les\u00a0angles morts de\u00a0son\u00a0pipeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-067922a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"067922a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-478f8e3 e-flex e-con-boxed e-con e-child\" data-id=\"478f8e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a83b453 e-con-full e-flex e-con e-child\" data-id=\"a83b453\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e505a6 elementor-widget elementor-widget-image\" data-id=\"9e505a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"650\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/07\/GB-Viaggi-logo.webp\" class=\"attachment-full size-full wp-image-8203934\" alt=\"GB Viaggi - logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/07\/GB-Viaggi-logo.webp 650w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/07\/GB-Viaggi-logo-300x69.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff04ebd e-con-full e-flex e-con e-child\" data-id=\"ff04ebd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daa7ff0 elementor-widget elementor-widget-text-editor\" data-id=\"daa7ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGB Viaggi est un tour-op\u00e9rateur \u00e9voluant sur un march\u00e9 ultra-concurrentiel, o\u00f9\u00a0les offres se ressemblent toutes. Son v\u00e9ritable facteur de diff\u00e9renciation r\u00e9side dans sa dimension humaine\u00a0: des conseillers de voyage disponibles 24h\/24 et 7j\/7, pr\u00eats \u00e0 accompagner les clients \u00e0 tout moment. Pour GB Viaggi, le centre d&#8217;appels ne se limite pas \u00e0\u00a0une fonction de support\u00a0: il\u00a0constitue le produit lui\u2011m\u00eame.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd45641 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cd45641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c6d995 e-flex e-con-boxed e-con e-child\" data-id=\"5c6d995\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c15f4a elementor-widget elementor-widget-heading\" data-id=\"7c15f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La probl\u00e9matique\u00a0: Quand les\u00a0appels perdus s'\u00e9vaporent et\u00a0que\u00a0le\u00a0pilotage se\u00a0fait \u00e0\u00a0l'aveugle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6506d elementor-widget elementor-widget-text-editor\" data-id=\"0f6506d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDerri\u00e8re l&#8217;excellence de son service, GB Viaggi se heurtait \u00e0 un d\u00e9fi critique\u00a0: plus de 40\u00a0% des appels entrants restaient sans r\u00e9ponse, et 70\u00a0% de ces opportunit\u00e9s manqu\u00e9es ne recontactaient jamais l&#8217;entreprise. Sans m\u00eame s&#8217;en rendre compte, le voyagiste perdait pr\u00e8s d&#8217;un tiers de sa demande potentielle.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170c9d3 elementor-widget elementor-widget-text-editor\" data-id=\"170c9d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;ancienne infrastructure \u00e9tait fragment\u00e9e\u00a0: les agents utilisaient leurs t\u00e9l\u00e9phones portables personnels avec des cartes pr\u00e9pay\u00e9es \u00e0\u00a05\u00a0\u20ac pour g\u00e9rer les appels sortants, rendant impossible tout enregistrement ou analyse des donn\u00e9es. La direction manquait totalement de visibilit\u00e9\u00a0: l&#8217;accompagnement des \u00e9quipes s&#8217;effectuait \u00ab\u00a0\u00e0 l&#8217;instinct\u00a0\u00bb, sur la base d&#8217;\u00e9chantillons d&#8217;appels al\u00e9atoires, souvent bien apr\u00e8s que l&#8217;opportunit\u00e9 commerciale s&#8217;\u00e9tait \u00e9vapor\u00e9e dans un trou noir technologique.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fccfdcd testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"fccfdcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Avant, lorsqu'un probl\u00e8me survenait, je ne pouvais \u00e9couter l'appel que lorsque le mal \u00e9tait d\u00e9j\u00e0 fait. Avec x\u2011bees et Wilma, je contr\u00f4le 80\u00a0% de ce qui se passe en temps r\u00e9el. C'est une transformation radicale.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Maria Catanzariti<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Directrice des op\u00e9rations, GB\u00a0Viaggi<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8e5c6 elementor-widget elementor-widget-heading\" data-id=\"9f8e5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La solution\u00a0: L'IA\u00a0Agentique et\u00a0x\u2011bees comme nouveaux piliers de\u00a0croissance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7f947 elementor-widget elementor-widget-text-editor\" data-id=\"ad7f947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAux c\u00f4t\u00e9s de son partenaire Meta Calabria, GB\u00a0Viaggi a engag\u00e9 une r\u00e9volution structurelle en choisissant de b\u00e2tir son propre CRM autour des API de x\u2011bees. Bien plus qu&#8217;une simple int\u00e9gration, cette d\u00e9marche a plac\u00e9 x\u2011bees au\u00a0c\u0153ur m\u00eame de\u00a0son\u00a0\u00e9cosyst\u00e8me.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0fab2 elementor-widget elementor-widget-text-editor\" data-id=\"ae0fab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGr\u00e2ce au d\u00e9ploiement de\u00a0l&#8217;IA\u00a0Agentique, GB\u00a0Viaggi a\u00a0automatis\u00e9 l&#8217;int\u00e9gralit\u00e9 du\u00a0cycle de\u00a0conversation\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e5c8e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"85e5c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Transcription et analyse\u00a0: Plus de 500\u00a0heures d'appels sont analys\u00e9es automatiquement chaque\u00a0mois.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rappels automatiques\u00a0: Une\u00a0int\u00e9gration par Webhook qui place imm\u00e9diatement chaque appel manqu\u00e9 en file\u00a0d'attente.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Revenue Intelligence\u00a0: Wilma extrait des donn\u00e9es macro\u00e9conomiques des conversations, signalant au marketing les campagnes publicitaires (Google\/Meta) qui g\u00e9n\u00e8rent un trafic hors cible, permettant ainsi de r\u00e9allouer les budgets en temps\u00a0r\u00e9el.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2527d elementor-widget elementor-widget-heading\" data-id=\"4c2527d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les r\u00e9sultats\u00a0: Une\u00a0productivit\u00e9 multipli\u00e9e par\u00a08 et\u00a0le\u00a0contr\u00f4le absolu sur\u00a0les\u00a0revenus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c32b6 elementor-widget elementor-widget-text-editor\" data-id=\"31c32b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;impact de la technologie Wildix a \u00e9t\u00e9 spectaculaire. Aujourd&#8217;hui, GB\u00a0Viaggi r\u00e9cup\u00e8re 86\u00a0% des appels manqu\u00e9s en seulement quelques heures, et la visibilit\u00e9 sur la qualit\u00e9 du travail est pass\u00e9e d&#8217;un niveau quasi nul \u00e0 un contr\u00f4le de 80\u00a0% en temps\u00a0r\u00e9el.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e2f03b elementor-widget elementor-widget-text-editor\" data-id=\"1e2f03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes chiffres parlent d&#8217;eux-m\u00eames. Alors qu&#8217;il y a trois ans, l&#8217;entreprise avait besoin de 80\u00a0agents pour g\u00e9rer les pics estivaux, 14\u00a0collaborateurs suffisent aujourd&#8217;hui tout au long de l&#8217;ann\u00e9e, avec une productivit\u00e9 individuelle multipli\u00e9e par\u00a08 et des marges nettement plus\u00a0\u00e9lev\u00e9es.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c28b05 elementor-widget elementor-widget-text-editor\" data-id=\"0c28b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe plus, le coaching ne repose plus sur des impressions, mais sur des transcriptions objectives fournies par l&#8217;IA, acc\u00e9l\u00e9rant ainsi la mont\u00e9e en comp\u00e9tences des\u00a0conseillers.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e585d0f elementor-widget elementor-widget-text-editor\" data-id=\"e585d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa prochaine \u00e9tape est d\u00e9j\u00e0 planifi\u00e9e\u00a0: l&#8217;activation d&#8217;un voicebot bas\u00e9 sur Wilma pour traiter de mani\u00e8re autonome jusqu&#8217;\u00e0 40\u00a0000\u00a0appels par\u00a0mois.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f33eb78 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"f33eb78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">La transition vers Wildix s'est faite sans aucune friction. Nous avons choisi x\u2011bees pour la flexibilit\u00e9 de ses API\u00a0: il\u00a0n'y avait pas une seule exigence technique que nous ne pouvions satisfaire. Une qualit\u00e9 et une int\u00e9gration absolues.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Max<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Architecte CRM, Level\u00a0Apps<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c946d0c e-flex e-con-boxed e-con e-child\" data-id=\"c946d0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86df1ba e-con-full e-flex e-con e-child\" data-id=\"86df1ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15bff4 elementor-widget elementor-widget-heading\" data-id=\"a15bff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exigences techniques et\u00a0op\u00e9rationnelles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c46b9f9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c46b9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Infrastructure Cloud Native<\/b>\u00a0: N\u00e9cessit\u00e9 d'\u00e9liminer les t\u00e9l\u00e9phones mobiles personnels et syst\u00e8mes obsol\u00e8tes (comme 3CX\/FreePBX) pour centraliser les\u00a0communications.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>API ouvertes et extensibilit\u00e9 par\u00a0Webhooks<\/b>\u00a0: Une\u00a0condition essentielle pour concevoir un CRM sur mesure autour de son syst\u00e8me de\u00a0communication.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Transcription et analyse automatiques\u00a0(IA)<\/b>\u00a0: Besoin de traiter plus de 500 heures d'appels par mois sans intervention humaine.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Int\u00e9gration d'un Trunk SIP flexible<\/b>\u00a0: Capacit\u00e9 \u00e0\u00a0g\u00e9rer des volumes d'appels massifs (jusqu'\u00e0 40 000 par mois) avec des co\u00fbts fixes et une \u00e9volutivit\u00e9 imm\u00e9diate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Outils de supervision en temps r\u00e9el<\/b>\u00a0: Une\u00a0interface de gestion permettant de suivre l'activit\u00e9 des conseillers en direct, sans devoir \u00e9couter les enregistrements a\u00a0posteriori.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-242288c e-con-full e-flex e-con e-child\" data-id=\"242288c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96308b1 elementor-widget elementor-widget-heading\" data-id=\"96308b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur apport\u00e9e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf9bf9b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bf9bf9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>R\u00e9cup\u00e9ration de\u00a0revenus \u00ab\u00a0invisibles\u00a0\u00bb (KPI\u00a0:\u00a040\u00a0%\u00a0\u2192\u00a086\u00a0%)<\/b><br>Gr\u00e2ce \u00e0 l'automatisation du processus de rappel de x\u2011bees, GB\u00a0Viaggi a transform\u00e9 le \u00ab trou noir \u00bb des appels perdus en de r\u00e9elles opportunit\u00e9s de vente. Dans un secteur aussi concurrentiel que le tourisme, la r\u00e9activit\u00e9 imm\u00e9diate a permis de r\u00e9cup\u00e9rer 86 % des opportunit\u00e9s, garantissant un avantage comp\u00e9titif imm\u00e9diat.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Productivit\u00e9 et chiffre d'affaires par\u00a0agent (KPI\u00a0:\u00a08x)<\/b><br>L'int\u00e9gration de Wilma (IA Agentique) a introduit le Hot Lead Scoring dans le flux de travail quotidien. Les agents du voyagiste priorisent d\u00e9sormais les transactions pr\u00e9sentant une probabilit\u00e9 de cl\u00f4ture de 80 %, multipliant ainsi par 8 le chiffre d'affaires par agent en seulement six mois. C'est la preuve concr\u00e8te que l'IA appliqu\u00e9e aux ventes permet de d\u00e9velopper l'activit\u00e9 sans augmenter les\u00a0effectifs.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Visibilit\u00e9 totale et coaching bas\u00e9 sur les\u00a0donn\u00e9es (KPI\u00a0:\u00a080\u00a0%\u00a0de\u00a0visibilit\u00e9)<\/b><br>En s'affranchissant des limites des syst\u00e8mes obsol\u00e8tes (comme 3CX ou FreePBX), la direction dispose d\u00e9sormais d'une visibilit\u00e9 en temps r\u00e9el de 80 % sur l'activit\u00e9. Gr\u00e2ce aux transcriptions automatiques par l'IA, l'accompagnement des \u00e9quipes ne repose plus sur des intuitions mais sur des donn\u00e9es factuelles, ce qui am\u00e9liore la qualit\u00e9 du service client et r\u00e9duit les frictions internes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Efficacit\u00e9 op\u00e9rationnelle et \u00e9volutivit\u00e9 (KPI\u00a0:\u00a0de\u00a080 \u00e0\u00a014\u00a0agents)<\/b><br>L'accompagnement technologique du partenaire Meta Calabria a permis \u00e0 GB Viaggi d'optimiser ses ressources : Aujourd'hui, 14 experts g\u00e8rent des volumes plus importants que ceux trait\u00e9s auparavant par 80 personnes. Les co\u00fbts fixes ont ainsi \u00e9t\u00e9 r\u00e9duits et les marges maximis\u00e9es, pr\u00e9parant l'entreprise \u00e0 relever les d\u00e9fis du march\u00e9 international.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Vers une automatisation totale par voicebot (KPI\u00a0:\u00a030\u00a0000 \u00e0\u00a040\u00a0000\u00a0appels\/mois)<\/b><br>La feuille de route technologique pr\u00e9voit l'activation d'un voicebot bas\u00e9 sur l'IA agentique pour absorber les pics saisonniers repr\u00e9sentant des milliers d'appels. Cette solution de communications unifi\u00e9es automatisera les requ\u00eates r\u00e9currentes, lib\u00e9rant ainsi du temps pour que les conseillers se concentrent sur les ventes \u00e0 forte valeur\u00a0ajout\u00e9e.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Revenue Intelligence pour l'optimisation marketing<\/b><br>GB\u00a0Viaggi utilise l'analyse des conversations de x\u2011bees comme un levier de Revenue Intelligence. Cela permet d'identifier pr\u00e9cis\u00e9ment quelles campagnes marketing (Google\/Meta Ads) g\u00e9n\u00e8rent de r\u00e9elles opportunit\u00e9s et quels mots-cl\u00e9s sont inefficaces, afin d'optimiser le budget publicitaire sur la base de donn\u00e9es\u00a0fiables.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Continuit\u00e9 d'activit\u00e9 et transition invisible<\/b><br>La\u00a0migration vers la nouvelle infrastructure x\u2011bees s'est d\u00e9roul\u00e9e sans la moindre interruption de service. Cette capacit\u00e9 \u00e0 faire \u00e9voluer une infrastructure critique en temps r\u00e9el est vitale pour les entreprises du secteur touristique, pour qui tout arr\u00eat d'activit\u00e9 en pleine saison est\u00a0inenvisageable.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e57b0ec elementor-widget elementor-widget-text-editor\" data-id=\"e57b0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLire l&#8217;\u00e9tude de cas compl\u00e8te <a href=\"https:\/\/www.x-bees.com\/fr\/case-studies\/gb-viaggi-xbees-agentic-ai-productivite\/\" target=\"_blank\" rel=\"noopener\">ici<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fb5fae e-con-full e-flex e-con e-child\" data-id=\"0fb5fae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd8a252 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cd8a252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c38b10f elementor-widget elementor-widget-heading\" data-id=\"c38b10f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c6d5a7 e-con-full e-flex e-con e-child\" data-id=\"3c6d5a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-8f446e1 e-con-full e-flex e-con e-child\" data-id=\"8f446e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de0a3ae elementor-widget elementor-widget-image\" data-id=\"de0a3ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"370\" height=\"120\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/01\/Metacalabria.jpeg\" class=\"attachment-large size-large wp-image-8067123\" alt=\"Metacalabria\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/01\/Metacalabria.jpeg 370w, https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/01\/Metacalabria-300x97.jpeg 300w\" sizes=\"(max-width: 370px) 100vw, 370px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-355da7a e-con-full e-flex e-con e-child\" data-id=\"355da7a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df6a14 elementor-align-start elementor-tablet-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3df6a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 24v72h-64V16c0-8.84-7.16-16-16-16h-16c-8.84 0-16 7.16-16 16v80h-64V16c0-8.84-7.16-16-16-16H80c-8.84 0-16 7.16-16 16v80H24c-13.26 0-24 10.74-24 24v360c0 17.67 14.33 32 32 32h576c17.67 0 32-14.33 32-32V216c0-13.26-10.75-24-24-24zM128 404c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm128 192c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12V76c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 288c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Meta Calabria<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Via\u00a0Porta\u00a0di\u00a0Mare,\u00a07, 88100\u00a0Catanzaro,\u00a0Italy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+39096161898\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+39096161898<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/metacalabria.com\/\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-globe-americas\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm82.29 357.6c-3.9 3.88-7.99 7.95-11.31 11.28-2.99 3-5.1 6.7-6.17 10.71-1.51 5.66-2.73 11.38-4.77 16.87l-17.39 46.85c-13.76 3-28 4.69-42.65 4.69v-27.38c1.69-12.62-7.64-36.26-22.63-51.25-6-6-9.37-14.14-9.37-22.63v-32.01c0-11.64-6.27-22.34-16.46-27.97-14.37-7.95-34.81-19.06-48.81-26.11-11.48-5.78-22.1-13.14-31.65-21.75l-.8-.72a114.792 114.792 0 0 1-18.06-20.74c-9.38-13.77-24.66-36.42-34.59-51.14 20.47-45.5 57.36-82.04 103.2-101.89l24.01 12.01C203.48 89.74 216 82.01 216 70.11v-11.3c7.99-1.29 16.12-2.11 24.39-2.42l28.3 28.3c6.25 6.25 6.25 16.38 0 22.63L264 112l-10.34 10.34c-3.12 3.12-3.12 8.19 0 11.31l4.69 4.69c3.12 3.12 3.12 8.19 0 11.31l-8 8a8.008 8.008 0 0 1-5.66 2.34h-8.99c-2.08 0-4.08.81-5.58 2.27l-9.92 9.65a8.008 8.008 0 0 0-1.58 9.31l15.59 31.19c2.66 5.32-1.21 11.58-7.15 11.58h-5.64c-1.93 0-3.79-.7-5.24-1.96l-9.28-8.06a16.017 16.017 0 0 0-15.55-3.1l-31.17 10.39a11.95 11.95 0 0 0-8.17 11.34c0 4.53 2.56 8.66 6.61 10.69l11.08 5.54c9.41 4.71 19.79 7.16 30.31 7.16s22.59 27.29 32 32h66.75c8.49 0 16.62 3.37 22.63 9.37l13.69 13.69a30.503 30.503 0 0 1 8.93 21.57 46.536 46.536 0 0 1-13.72 32.98zM417 274.25c-5.79-1.45-10.84-5-14.15-9.97l-17.98-26.97a23.97 23.97 0 0 1 0-26.62l19.59-29.38c2.32-3.47 5.5-6.29 9.24-8.15l12.98-6.49C440.2 193.59 448 223.87 448 256c0 8.67-.74 17.16-1.82 25.54L417 274.25z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">metacalabria.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcff3b9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bcff3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>De l&#8217;approximation \u00e0\u00a0l&#8217;IA\u00a0Agentique\u00a0: Comment GB\u00a0Viaggi a\u00a0multipli\u00e9 par\u00a08 sa\u00a0productivit\u00e9 commerciale en\u00a0\u00e9liminant les\u00a0angles morts de\u00a0son\u00a0pipeline GB Viaggi est un tour-op\u00e9rateur \u00e9voluant sur un march\u00e9 ultra-concurrentiel, o\u00f9\u00a0les offres se ressemblent toutes. Son v\u00e9ritable facteur de diff\u00e9renciation r\u00e9side dans sa dimension humaine\u00a0: des conseillers de voyage disponibles 24h\/24 et 7j\/7, pr\u00eats \u00e0 accompagner les clients \u00e0 tout moment. Pour [&hellip;]<\/p>\n","protected":false},"featured_media":8203916,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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l'approximation \u00e0\u00a0l'IA\u00a0Agentique\u00a0: Comment GB\u00a0Viaggi a\u00a0multipli\u00e9 par\u00a08 sa\u00a0productivit\u00e9 commerciale en\u00a0\u00e9liminant les\u00a0angles morts de\u00a0son\u00a0pipeline GB Viaggi est un tour-op\u00e9rateur \u00e9voluant sur un march\u00e9 ultra-concurrentiel, o\u00f9\u00a0les offres se ressemblent toutes. Son v\u00e9ritable facteur de diff\u00e9renciation r\u00e9side dans sa dimension humaine\u00a0: des conseillers de voyage disponibles 24h\/24 et 7j\/7, pr\u00eats \u00e0 accompagner les clients \u00e0 tout moment. Pour GB Viaggi, le centre d\u2019appels ne se limite pas \u00e0\u00a0une fonction de support\u00a0: il\u00a0constitue le produit lui\u2011m\u00eame. La probl\u00e9matique\u00a0: Quand les\u00a0appels perdus s'\u00e9vaporent et\u00a0que\u00a0le\u00a0pilotage se\u00a0fait \u00e0\u00a0l'aveugle Derri\u00e8re l\u2019excellence de son service, GB Viaggi se heurtait \u00e0 un d\u00e9fi critique\u00a0: plus de 40\u00a0% des appels entrants restaient sans r\u00e9ponse, et 70\u00a0% de ces opportunit\u00e9s manqu\u00e9es ne recontactaient jamais l\u2019entreprise. Sans m\u00eame s\u2019en rendre compte, le voyagiste perdait pr\u00e8s d\u2019un tiers de sa demande potentielle. L\u2019ancienne infrastructure \u00e9tait fragment\u00e9e\u00a0: les agents utilisaient leurs t\u00e9l\u00e9phones portables personnels avec des cartes pr\u00e9pay\u00e9es \u00e0\u00a05\u00a0\u20ac pour g\u00e9rer les appels sortants, rendant impossible tout enregistrement ou analyse des donn\u00e9es. La direction manquait totalement de visibilit\u00e9\u00a0: l\u2019accompagnement des \u00e9quipes s\u2019effectuait \u00ab\u00a0\u00e0 l\u2019instinct\u00a0\u00bb, sur la base d\u2019\u00e9chantillons d\u2019appels al\u00e9atoires, souvent bien apr\u00e8s que l\u2019opportunit\u00e9 commerciale s\u2019\u00e9tait \u00e9vapor\u00e9e dans un trou noir technologique. Avant, lorsqu'un probl\u00e8me survenait, je ne pouvais \u00e9couter l'appel que lorsque le mal \u00e9tait d\u00e9j\u00e0 fait. Avec x\u2011bees et Wilma, je contr\u00f4le 80\u00a0% de ce qui se passe en temps r\u00e9el. C'est une transformation radicale. Maria Catanzariti Directrice des op\u00e9rations, GB\u00a0Viaggi La solution\u00a0: L'IA\u00a0Agentique et\u00a0x\u2011bees comme nouveaux piliers de\u00a0croissance Aux c\u00f4t\u00e9s de son partenaire Meta Calabria, GB\u00a0Viaggi a engag\u00e9 une r\u00e9volution structurelle en choisissant de b\u00e2tir son propre CRM autour des API de x\u2011bees. Bien plus qu\u2019une simple int\u00e9gration, cette d\u00e9marche a plac\u00e9 x\u2011bees au\u00a0c\u0153ur m\u00eame de\u00a0son\u00a0\u00e9cosyst\u00e8me. Gr\u00e2ce au d\u00e9ploiement de\u00a0l\u2019IA\u00a0Agentique, GB\u00a0Viaggi a\u00a0automatis\u00e9 l\u2019int\u00e9gralit\u00e9 du\u00a0cycle de\u00a0conversation\u00a0: Transcription et analyse\u00a0: Plus de 500\u00a0heures d'appels sont analys\u00e9es automatiquement chaque\u00a0mois. Rappels automatiques\u00a0: Une\u00a0int\u00e9gration par Webhook qui place imm\u00e9diatement chaque appel manqu\u00e9 en file\u00a0d'attente. Revenue Intelligence\u00a0: Wilma extrait des donn\u00e9es macro\u00e9conomiques des conversations, signalant au marketing les campagnes publicitaires (Google\/Meta) qui g\u00e9n\u00e8rent un trafic hors cible, permettant ainsi de r\u00e9allouer les budgets en temps\u00a0r\u00e9el. Les r\u00e9sultats\u00a0: Une\u00a0productivit\u00e9 multipli\u00e9e par\u00a08 et\u00a0le\u00a0contr\u00f4le absolu sur\u00a0les\u00a0revenus L\u2019impact de la technologie Wildix a \u00e9t\u00e9 spectaculaire. Aujourd\u2019hui, GB\u00a0Viaggi r\u00e9cup\u00e8re 86\u00a0% des appels manqu\u00e9s en seulement quelques heures, et la visibilit\u00e9 sur la qualit\u00e9 du travail est pass\u00e9e d\u2019un niveau quasi nul \u00e0 un contr\u00f4le de 80\u00a0% en temps\u00a0r\u00e9el. Les chiffres parlent d\u2019eux-m\u00eames. Alors qu\u2019il y a trois ans, l\u2019entreprise avait besoin de 80\u00a0agents pour g\u00e9rer les pics estivaux, 14\u00a0collaborateurs suffisent aujourd\u2019hui tout au long de l\u2019ann\u00e9e, avec une productivit\u00e9 individuelle multipli\u00e9e par\u00a08 et des marges nettement plus\u00a0\u00e9lev\u00e9es. De plus, le coaching ne repose plus sur des impressions, mais sur des transcriptions objectives fournies par l\u2019IA, acc\u00e9l\u00e9rant ainsi la mont\u00e9e en comp\u00e9tences des\u00a0conseillers. La prochaine \u00e9tape est d\u00e9j\u00e0 planifi\u00e9e\u00a0: l\u2019activation d\u2019un voicebot bas\u00e9 sur Wilma pour traiter de mani\u00e8re autonome jusqu\u2019\u00e0 40\u00a0000\u00a0appels par\u00a0mois. La transition vers Wildix s'est faite sans aucune friction. Nous avons choisi x\u2011bees pour la flexibilit\u00e9 de ses API\u00a0: il\u00a0n'y avait pas une seule exigence technique que nous ne pouvions satisfaire. Une qualit\u00e9 et une int\u00e9gration absolues. Max Architecte CRM, Level\u00a0Apps Exigences techniques et\u00a0op\u00e9rationnelles Infrastructure Cloud Native\u00a0: N\u00e9cessit\u00e9 d'\u00e9liminer les t\u00e9l\u00e9phones mobiles personnels et syst\u00e8mes obsol\u00e8tes (comme 3CX\/FreePBX) pour centraliser les\u00a0communications. API ouvertes et extensibilit\u00e9 par\u00a0Webhooks\u00a0: Une\u00a0condition essentielle pour concevoir un CRM sur mesure autour de son syst\u00e8me de\u00a0communication. Transcription et analyse automatiques\u00a0(IA)\u00a0: Besoin de traiter plus de 500 heures d'appels par mois sans intervention humaine. Int\u00e9gration d'un Trunk SIP flexible\u00a0: Capacit\u00e9 \u00e0\u00a0g\u00e9rer des volumes d'appels massifs (jusqu'\u00e0 40 000 par mois) avec des co\u00fbts fixes et une \u00e9volutivit\u00e9 imm\u00e9diate. Outils de supervision en temps r\u00e9el\u00a0: Une\u00a0interface de gestion permettant de suivre l'activit\u00e9 des conseillers en direct, sans devoir \u00e9couter les enregistrements a\u00a0posteriori. Valeur apport\u00e9e R\u00e9cup\u00e9ration de\u00a0revenus \u00ab\u00a0invisibles\u00a0\u00bb (KPI\u00a0:\u00a040\u00a0%\u00a0\u2192\u00a086\u00a0%)Gr\u00e2ce \u00e0 l'automatisation du processus de rappel de x\u2011bees, GB\u00a0Viaggi a transform\u00e9 le \u00ab trou noir \u00bb des appels perdus en de r\u00e9elles opportunit\u00e9s de vente. Dans un secteur aussi concurrentiel que le tourisme, la r\u00e9activit\u00e9 imm\u00e9diate a permis de r\u00e9cup\u00e9rer 86 % des opportunit\u00e9s, garantissant un avantage comp\u00e9titif imm\u00e9diat. Productivit\u00e9 et chiffre d'affaires par\u00a0agent (KPI\u00a0:\u00a08x)L'int\u00e9gration de Wilma (IA Agentique) a introduit le Hot Lead Scoring dans le flux de travail quotidien. Les agents du voyagiste priorisent d\u00e9sormais les transactions pr\u00e9sentant une probabilit\u00e9 de cl\u00f4ture de 80 %, multipliant ainsi par 8 le chiffre d'affaires par agent en seulement six mois. C'est la preuve concr\u00e8te que l'IA appliqu\u00e9e aux ventes permet de d\u00e9velopper l'activit\u00e9 sans augmenter les\u00a0effectifs. Visibilit\u00e9 totale et coaching bas\u00e9 sur les\u00a0donn\u00e9es (KPI\u00a0:\u00a080\u00a0%\u00a0de\u00a0visibilit\u00e9)En s'affranchissant des limites des syst\u00e8mes obsol\u00e8tes (comme 3CX ou FreePBX), la direction dispose d\u00e9sormais d'une visibilit\u00e9 en temps r\u00e9el de 80 % sur l'activit\u00e9. Gr\u00e2ce aux transcriptions automatiques par l'IA, l'accompagnement des \u00e9quipes ne repose plus sur des intuitions mais sur des donn\u00e9es factuelles, ce qui am\u00e9liore la qualit\u00e9 du service client et r\u00e9duit les frictions internes. Efficacit\u00e9 op\u00e9rationnelle et \u00e9volutivit\u00e9 (KPI\u00a0:\u00a0de\u00a080 \u00e0\u00a014\u00a0agents)L'accompagnement technologique du partenaire Meta Calabria a permis \u00e0 GB Viaggi d'optimiser ses ressources : Aujourd'hui, 14 experts g\u00e8rent des volumes plus importants que ceux trait\u00e9s auparavant par 80 personnes. Les co\u00fbts fixes ont ainsi \u00e9t\u00e9 r\u00e9duits et les marges maximis\u00e9es, pr\u00e9parant l'entreprise \u00e0 relever les d\u00e9fis du march\u00e9 international. Vers une automatisation totale par voicebot (KPI\u00a0:\u00a030\u00a0000 \u00e0\u00a040\u00a0000\u00a0appels\/mois)La feuille de route technologique pr\u00e9voit l'activation d'un voicebot bas\u00e9 sur l'IA agentique pour absorber les pics saisonniers repr\u00e9sentant des milliers d'appels. Cette solution de communications unifi\u00e9es automatisera les requ\u00eates r\u00e9currentes, lib\u00e9rant ainsi du temps pour que les conseillers se concentrent sur les ventes \u00e0 forte valeur\u00a0ajout\u00e9e. Revenue Intelligence pour l'optimisation marketingGB\u00a0Viaggi utilise l'analyse des conversations de x\u2011bees comme un levier de Revenue Intelligence. Cela permet d'identifier pr\u00e9cis\u00e9ment quelles campagnes marketing (Google\/Meta Ads) g\u00e9n\u00e8rent de r\u00e9elles opportunit\u00e9s et quels mots-cl\u00e9s sont inefficaces, afin d'optimiser le budget publicitaire sur la base de donn\u00e9es\u00a0fiables. Continuit\u00e9 d'activit\u00e9 et transition invisibleLa\u00a0migration vers la nouvelle infrastructure x\u2011bees s'est d\u00e9roul\u00e9e sans la moindre interruption de service. Cette capacit\u00e9 \u00e0 faire \u00e9voluer une infrastructure critique en temps r\u00e9el est vitale pour les entreprises du secteur touristique, pour qui tout arr\u00eat d'activit\u00e9 en pleine saison est\u00a0inenvisageable. Lire l\u2019\u00e9tude de cas compl\u00e8te ici. La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix Meta Calabria Via\u00a0Porta\u00a0di\u00a0Mare,\u00a07, 88100\u00a0Catanzaro,\u00a0Italy +39096161898 metacalabria.com","clean_excerpt":"De l'approximation \u00e0\u00a0l'IA\u00a0Agentique\u00a0: Comment GB\u00a0Viaggi a\u00a0multipli\u00e9 par\u00a08 sa\u00a0productivit\u00e9 commerciale en\u00a0\u00e9liminant les\u00a0angles morts de\u00a0son\u00a0pipeline GB Viaggi est un tour-op\u00e9rateur \u00e9voluant sur un march\u00e9 ultra-concurrentiel, o\u00f9\u00a0les offres se ressemblent toutes. Son v\u00e9ritable facteur de diff\u00e9renciation r\u00e9side dans sa dimension humaine\u00a0: des conseillers de voyage disponibles 24h\/24 et 7j\/7, pr\u00eats \u00e0 accompagner les clients \u00e0 tout moment. 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