{"id":8211712,"date":"2026-08-24T12:57:46","date_gmt":"2026-08-24T10:57:46","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/wildix-ia-federacion-valenciana-futbol-caso-exito\/"},"modified":"2026-08-24T15:33:58","modified_gmt":"2026-08-24T13:33:58","slug":"ffcv-ai-support-automation","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/ffcv-ai-support-automation\/","title":{"rendered":"La F\u00e9d\u00e9ration de\u00a0Football de\u00a0la\u00a0Communaut\u00e9 Valencienne (FFCV) r\u00e9duit ses\u00a0appels manqu\u00e9s de\u00a097\u00a0% gr\u00e2ce\u00a0\u00e0\u00a0l&#8217;IA et\u00a0aux\u00a0Communications Unifi\u00e9es de\u00a0Wildix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8211712\" class=\"elementor elementor-8211712 elementor-8175543\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff76ec e-flex e-con-boxed e-con e-child\" data-id=\"fff76ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5a961 elementor-widget elementor-widget-heading\" data-id=\"5e5a961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De 1\u00a0500 \u00e0\u00a049\u00a0appels manqu\u00e9s par\u00a0semaine\u00a0: la\u00a0solution omnicanale, mise\u00a0en\u00a0\u0153uvre par\u00a0Leader Redes, automatise 80\u00a0% des\u00a0demandes et\u00a0am\u00e9liore la\u00a0satisfaction des\u00a0licenci\u00e9s 24\u00a0h\/24\u00a0et\u00a07\u00a0j\/7<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355ad52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"355ad52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f533c33 e-flex e-con-boxed e-con e-child\" data-id=\"f533c33\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2adb81d e-con-full e-flex e-con e-child\" data-id=\"2adb81d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a61ab8 elementor-widget elementor-widget-image\" data-id=\"6a61ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"511\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo.webp\" class=\"attachment-full size-full wp-image-8175548\" alt=\"FFCV - Valencia Football Federation - logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo-300x256.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-113248f e-con-full e-flex e-con e-child\" data-id=\"113248f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aba5a8 elementor-widget elementor-widget-text-editor\" data-id=\"3aba5a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa F\u00e9d\u00e9ration de Football de la Communaut\u00e9 Valencienne (FFCV) est l&#8217;un des organismes sportifs les plus importants de la Communaut\u00e9 valencienne. Elle organise des comp\u00e9titions de football, notamment de futsal, \u00e0\u00a0l&#8217;\u00e9chelle r\u00e9gionale. Elle accompagne des milliers de joueurs, clubs, entra\u00eeneurs, arbitres et familles qui, particuli\u00e8rement au d\u00e9but de chaque saison, ont besoin de r\u00e9ponses rapides\u00a0: d\u00e9livrance des licences, d\u00e9marches administratives, syst\u00e8mes de comp\u00e9tition, r\u00e8glements, incidents\u2026\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a916290 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a916290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9350944 e-flex e-con-boxed e-con e-child\" data-id=\"9350944\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1e6fe elementor-widget elementor-widget-text-editor\" data-id=\"7a1e6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPendant des ann\u00e9es, la F\u00e9d\u00e9ration a \u00e9t\u00e9 confront\u00e9e au m\u00eame d\u00e9fi\u00a0: un\u00a0<b>volume d&#8217;appels impossible \u00e0 g\u00e9rer<\/b>. En\u00a0haute saison, <b>10 \u00e0 15\u00a0appels simultan\u00e9s<\/b> pouvaient arriver, pour atteindre 4\u00a0000 appels par semaine et plus de <b>1\u00a0000 heures cumul\u00e9es d&#8217;attente<\/b>. Lors des pics de saturation, jusqu&#8217;\u00e0 <b>1\u00a0500 appels \u00e9taient\u00a0manqu\u00e9s<\/b>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2667858 elementor-widget elementor-widget-text-editor\" data-id=\"2667858\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0<b>Notre probl\u00e8me a toujours \u00e9t\u00e9 le t\u00e9l\u00e9phone<\/b>\u00a0\u00bb, explique Jaime\u00a0Mestre, responsable informatique de la FFCV. \u00ab\u00a0Les licenci\u00e9s veulent une r\u00e9ponse imm\u00e9diate, mais m\u00eame avec un centre d&#8217;appels de six personnes, nous ne pouvions pas les prendre en charge \u00e0\u00a0temps.\u00a0\u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccbd29 elementor-widget elementor-widget-text-editor\" data-id=\"4ccbd29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFace \u00e0 cette situation, la F\u00e9d\u00e9ration, avec <b>Leader Redes y Comunicaciones<\/b>, partenaire Gold Wildix depuis 2024, a\u00a0franchi une \u00e9tape d\u00e9cisive\u00a0: int\u00e9grer l&#8217;<b>intelligence artificielle<\/b> afin de transformer son mod\u00e8le de\u00a0service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d2f36 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"58d2f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Je recommande Wildix \u00e0\u00a0100\u00a0%. Les\u00a0appels manqu\u00e9s sont pass\u00e9s de\u00a01\u00a0500 \u00e0\u00a0seulement 49\u00a0par semaine. C'est un outil qui permet d'offrir un meilleur service et de se d\u00e9velopper en toute\u00a0confiance.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8175576\" alt=\"Jaime Mestre, Valencia Football Federation\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Jaime Mestre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsable informatique de\u00a0la\u00a0F\u00e9d\u00e9ration de\u00a0Football de\u00a0la\u00a0Communaut\u00e9 Valencienne\u00a0(FFCV)<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97f71ef elementor-widget elementor-widget-heading\" data-id=\"97f71ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un avant et un\u00a0apr\u00e8s\u00a0: de\u00a0la\u00a0saturation \u00e0\u00a0un\u00a0service\u00a0intelligent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a1f6b elementor-widget elementor-widget-text-editor\" data-id=\"c9a1f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe premier d\u00e9fi en interne a \u00e9t\u00e9 <b>culturel<\/b>. Certains collaborateurs craignaient que l&#8217;IA ne remplace des emplois, mais l&#8217;approche de Leader Redes \u00e9tait claire\u00a0: <b>la\u00a0technologie devait \u00eatre construite avec eux, et\u00a0non contre\u00a0eux<\/b>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09a9164 elementor-widget elementor-widget-text-editor\" data-id=\"09a9164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0Nous les avons impliqu\u00e9s d\u00e8s le premier jour\u00a0\u00bb, explique Carlos\u00a0Estrela, CEO de\u00a0Leader\u00a0Redes y\u00a0Comunicaciones. \u00ab\u00a0Nous avons fait en sorte que l&#8217;IA r\u00e9ponde exactement comme ils l&#8217;auraient fait. Au\u00a0final, ils ont compris qu&#8217;il ne s&#8217;agissait pas d&#8217;une menace, mais d&#8217;un\u00a0outil\u00a0d&#8217;assistance.\u00a0\u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71baafc elementor-widget elementor-widget-text-editor\" data-id=\"71baafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe v\u00e9ritable test est arriv\u00e9 en <b>juillet 2025<\/b>, au moment de la plus forte activit\u00e9 de\u00a0l&#8217;ann\u00e9e.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98fa5c3 elementor-widget elementor-widget-text-editor\" data-id=\"98fa5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>C&#8217;est \u00e0\u00a0ce\u00a0moment\u2011l\u00e0 que l&#8217;IA de Wildix est entr\u00e9e en\u00a0action<\/b>. L&#8217;impact a\u00a0\u00e9t\u00e9\u00a0imm\u00e9diat\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6051ef9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6051ef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>D\u00e8s le premier mois, l'IA a pris en charge 60\u00a0% des\u00a0appels<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Elle r\u00e9pondait aux questions fr\u00e9quentes, filtrait les demandes, les classait par service et ne transf\u00e9rait les appels \u00e0\u00a0un\u00a0humain que lorsque cela \u00e9tait\u00a0n\u00e9cessaire.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les appels manqu\u00e9s sont pass\u00e9s de <b>1\u00a0500 \u00e0\u00a0seulement 49\u00a0par\u00a0semaine<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f692f elementor-widget elementor-widget-text-editor\" data-id=\"d2f692f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0<b>Nous n&#8217;avons re\u00e7u aucune plainte de la part des licenci\u00e9s<\/b>. Les clubs eux-m\u00eames nous disent que le syst\u00e8me fonctionne tr\u00e8s bien\u00a0\u00bb, souligne Jaime\u00a0Mestre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a6120 elementor-widget elementor-widget-heading\" data-id=\"f2a6120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trois mois plus tard : l'IA\u00a0s'est impos\u00e9e comme un\u00a0v\u00e9ritable membre de\u00a0l'\u00e9quipe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-931d630 elementor-widget elementor-widget-text-editor\" data-id=\"931d630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;\u00e9volution s&#8217;est poursuivie. En\u00a0seulement 90\u00a0jours\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-498d73f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"498d73f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">L'IA g\u00e9rait d\u00e9j\u00e0 <b>80\u00a0% des\u00a0interactions<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les emails, formulaires et appels ont diminu\u00e9 gr\u00e2ce \u00e0\u00a0l'automatisation <b>24\u00a0h\/24 et\u00a07\u00a0j\/7<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De nouveaux canaux ont \u00e9t\u00e9 ajout\u00e9s\u00a0: un\u00a0<b>chatbot sur le site web, l'application et l'intranet<\/b>, \u00e9largissant ainsi l'acc\u00e8s et la\u00a0disponibilit\u00e9 du\u00a0service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le suivi des indicateurs (transcriptions, tokens, types de\u00a0demandes) a\u00a0permis d'optimiser en\u00a0continu la\u00a0qualit\u00e9 du\u00a0service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c453d elementor-widget elementor-widget-text-editor\" data-id=\"11c453d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0<b>La mise en place d&#8217;une strat\u00e9gie omnicanale a \u00e9t\u00e9 essentiel<\/b>. Nous avons offert davantage de possibilit\u00e9s aux licenci\u00e9s pour communiquer avec nous, ce qui a permis d&#8217;am\u00e9liorer la qualit\u00e9 du service\u00a0\u00bb, ajoute\u00a0Jaime.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0dc0f elementor-widget elementor-widget-image\" data-id=\"5a0dc0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-1024x683.webp\" class=\"attachment-large size-large wp-image-8175649\" alt=\"Valencia Football Federation - Case study - 10\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-768x512.webp 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b208bfe elementor-widget elementor-widget-heading\" data-id=\"b208bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un avenir avec\u00a0davantage d'automatisation et\u00a0plus de\u00a0valeur\u00a0ajout\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b9620 elementor-widget elementor-widget-text-editor\" data-id=\"d5b9620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe succ\u00e8s du\u00a0projet a\u00a0fait\u00a0\u00e9merger de\u00a0nouvelles perspectives.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a616088 elementor-widget elementor-widget-text-editor\" data-id=\"a616088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa F\u00e9d\u00e9ration pr\u00e9voit d\u00e9j\u00e0 d&#8217;int\u00e9grer l&#8217;IA \u00e0\u00a0sa\u00a0plateforme administrative afin d&#8217;automatiser la g\u00e9n\u00e9ration de certificats, les t\u00e2ches r\u00e9p\u00e9titives et les processus qui n\u00e9cessitent aujourd&#8217;hui de nombreuses heures de\u00a0travail\u00a0manuel.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1df0a58 elementor-widget elementor-widget-text-editor\" data-id=\"1df0a58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0<b>Ce n&#8217;est que le d\u00e9but<\/b>\u00a0\u00bb, explique Jaime. \u00ab\u00a0Nous voulons que l&#8217;IA r\u00e9duise au minimum les appels manqu\u00e9s et r\u00e9ponde imm\u00e9diatement au plus grand nombre de\u00a0demandes.\u00a0\u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e432da4 elementor-widget elementor-widget-text-editor\" data-id=\"e432da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe son c\u00f4t\u00e9, Leader Redes poursuit le d\u00e9veloppement de nouveaux agents intelligents bas\u00e9s sur Wildix, capables de prendre en charge des t\u00e2ches plus complexes, tout en s&#8217;appuyant sur la <b>s\u00e9curit\u00e9, la robustesse et les capacit\u00e9s d&#8217;int\u00e9gration<\/b> de\u00a0la\u00a0plateforme.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b72af elementor-widget elementor-widget-text-editor\" data-id=\"36b72af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab\u00a0<b>Wildix se distingue par sa rapidit\u00e9, sa robustesse et sa capacit\u00e9 d&#8217;int\u00e9gration<\/b>. C&#8217;est la base id\u00e9ale pour continuer \u00e0\u00a0nous d\u00e9velopper\u00a0\u00bb, affirme Carlos\u00a0Estrela.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68eaa7 elementor-widget elementor-widget-heading\" data-id=\"e68eaa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion\u00a0: la\u00a0F\u00e9d\u00e9ration marque un\u00a0but de\u00a0l'innovation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e59987 elementor-widget elementor-widget-text-editor\" data-id=\"8e59987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn seulement quelques mois, la\u00a0FFCV a\u00a0r\u00e9ussi ce\u00a0qui\u00a0semblait impossible\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146f1b7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"146f1b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>80\u00a0% des demandes automatis\u00e9es apr\u00e8s 3\u00a0mois<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>R\u00e9duction des appels manqu\u00e9s de\u00a050\u00a0% \u00e0\u00a020\u00a0%<\/b> lors des\u00a0pics de\u00a0saison.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>De 1\u00a0500 \u00e0\u00a0seulement 49\u00a0appels manqu\u00e9s par\u00a0semaine<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Service disponible 24\u00a0h\/24 et 7\u00a0j\/7<\/b> sur\u00a0plusieurs canaux.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9lioration significative de\u00a0la\u00a0satisfaction des\u00a0licenci\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Centre d'appels fonctionnant avec seulement 2\u00a0personnes<\/b>, mais plus efficacement que\u00a0jamais.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf08f9 elementor-widget elementor-widget-text-editor\" data-id=\"dcf08f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJaime conclut\u00a0: \u00ab <b>Je\u00a0recommande Wildix \u00e0\u00a0100\u00a0%<\/b>. C&#8217;est un outil qui ne remplace pas les \u00e9quipes, mais qui contribue \u00e0\u00a0leur optimisation. Il\u00a0permet d&#8217;offrir un meilleur service et de se d\u00e9velopper en toute\u00a0confiance.\u00a0\u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9b957 elementor-widget elementor-widget-text-editor\" data-id=\"aa9b957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvec Wildix et Leader Redes, la\u00a0F\u00e9d\u00e9ration de Football de la Communaut\u00e9 Valencienne a d\u00e9montr\u00e9 que l&#8217;innovation ne se contente pas de r\u00e9soudre les probl\u00e8mes\u00a0: elle donne le rythme d&#8217;une nouvelle saison, plus efficace et plus\u00a0connect\u00e9e.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6f79b8 e-con-full e-flex e-con e-child\" data-id=\"b6f79b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dac9bc8 elementor-widget elementor-widget-html\" data-id=\"dac9bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/l89m8pk2z0.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_l89m8pk2z0 videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08e3a3b e-flex e-con-boxed e-con e-child\" data-id=\"08e3a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38b666c e-con-full e-flex e-con e-child\" data-id=\"38b666c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9260801 elementor-widget elementor-widget-heading\" data-id=\"9260801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Besoins identifi\u00e9s<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-632f15c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"632f15c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9grer l\u2019IA comme une ressource strat\u00e9gique \u00e0\u00a0long\u00a0terme.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communications unifi\u00e9es\u00a0: \u00e9largissement des canaux (omnicanalit\u00e9).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9gration avec les\u00a0syst\u00e8mes internes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76066f9 e-con-full e-flex e-con e-child\" data-id=\"76066f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47ed28 elementor-widget elementor-widget-heading\" data-id=\"c47ed28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur apport\u00e9e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a40a795 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a40a795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction des appels manqu\u00e9s de\u00a01\u00a0500 \u00e0\u00a049 par\u00a0semaine.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">80\u00a0% des\u00a0demandes automatis\u00e9es en\u00a03\u00a0mois.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction des temps d'attente et am\u00e9lioration de\u00a0la\u00a0satisfaction des\u00a0licenci\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service disponible 24\u00a0h\/24 et 7\u00a0j\/7 sur le\u00a0web, l'application et\u00a0l'intranet.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Centre d'appels plus efficace, fonctionnant avec seulement 2\u00a0agents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9lioration radicale de\u00a0l'exp\u00e9rience des\u00a0licenci\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bbc9b4 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"8bbc9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8211712 gallery-columns-3 gallery-size-internal-gallery'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 01\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTU4NiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTAxLndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 02\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTU5MywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTAyLndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02-300x200.webp 300w, 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height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 04\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYwNywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA0LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 05\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYxNCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA1LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 06\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYyMSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA2LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 07\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYyOCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA3LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 08\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYzNSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA4LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 09\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTY0MiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA5LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fbdd61 e-flex e-con-boxed e-con e-child\" data-id=\"4fbdd61\" 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Elle organise des comp\u00e9titions de football, notamment de futsal, \u00e0\u00a0l&#8217;\u00e9chelle r\u00e9gionale. Elle accompagne des milliers de joueurs, [&hellip;]<\/p>\n","protected":false},"featured_media":8175565,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"case_study_industry":[1777],"case_study_region":[1762],"case_study_size":[923],"class_list":["post-8211712","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_industry-sports-entertainment-fr","case_study_region-spain-fr","case_study_size-500-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FFCV et Wildix\u00a0: de 1 500 \u00e0 49 appels manqu\u00e9s gr\u00e2ce \u00e0 l&#039;IA\u00a0| Wildix<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment la FFCV a transform\u00e9 son service aux licenci\u00e9s. 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Elle organise des comp\u00e9titions de football, notamment de futsal, \u00e0\u00a0l\u2019\u00e9chelle r\u00e9gionale. Elle accompagne des milliers de joueurs, clubs, entra\u00eeneurs, arbitres et familles qui, particuli\u00e8rement au d\u00e9but de chaque saison, ont besoin de r\u00e9ponses rapides\u00a0: d\u00e9livrance des licences, d\u00e9marches administratives, syst\u00e8mes de comp\u00e9tition, r\u00e8glements, incidents\u2026 Pendant des ann\u00e9es, la F\u00e9d\u00e9ration a \u00e9t\u00e9 confront\u00e9e au m\u00eame d\u00e9fi\u00a0: un\u00a0volume d\u2019appels impossible \u00e0 g\u00e9rer. En\u00a0haute saison, 10 \u00e0 15\u00a0appels simultan\u00e9s pouvaient arriver, pour atteindre 4\u00a0000 appels par semaine et plus de 1\u00a0000 heures cumul\u00e9es d\u2019attente. Lors des pics de saturation, jusqu\u2019\u00e0 1\u00a0500 appels \u00e9taient\u00a0manqu\u00e9s. \u00ab\u00a0Notre probl\u00e8me a toujours \u00e9t\u00e9 le t\u00e9l\u00e9phone\u00a0\u00bb, explique Jaime\u00a0Mestre, responsable informatique de la FFCV. \u00ab\u00a0Les licenci\u00e9s veulent une r\u00e9ponse imm\u00e9diate, mais m\u00eame avec un centre d\u2019appels de six personnes, nous ne pouvions pas les prendre en charge \u00e0\u00a0temps.\u00a0\u00bb Face \u00e0 cette situation, la F\u00e9d\u00e9ration, avec Leader Redes y Comunicaciones, partenaire Gold Wildix depuis 2024, a\u00a0franchi une \u00e9tape d\u00e9cisive\u00a0: int\u00e9grer l\u2019intelligence artificielle afin de transformer son mod\u00e8le de\u00a0service. Je recommande Wildix \u00e0\u00a0100\u00a0%. Les\u00a0appels manqu\u00e9s sont pass\u00e9s de\u00a01\u00a0500 \u00e0\u00a0seulement 49\u00a0par semaine. C'est un outil qui permet d'offrir un meilleur service et de se d\u00e9velopper en toute\u00a0confiance. Jaime Mestre Responsable informatique de\u00a0la\u00a0F\u00e9d\u00e9ration de\u00a0Football de\u00a0la\u00a0Communaut\u00e9 Valencienne\u00a0(FFCV) Un avant et un\u00a0apr\u00e8s\u00a0: de\u00a0la\u00a0saturation \u00e0\u00a0un\u00a0service\u00a0intelligent Le premier d\u00e9fi en interne a \u00e9t\u00e9 culturel. Certains collaborateurs craignaient que l\u2019IA ne remplace des emplois, mais l\u2019approche de Leader Redes \u00e9tait claire\u00a0: la\u00a0technologie devait \u00eatre construite avec eux, et\u00a0non contre\u00a0eux. \u00ab\u00a0Nous les avons impliqu\u00e9s d\u00e8s le premier jour\u00a0\u00bb, explique Carlos\u00a0Estrela, CEO de\u00a0Leader\u00a0Redes y\u00a0Comunicaciones. \u00ab\u00a0Nous avons fait en sorte que l\u2019IA r\u00e9ponde exactement comme ils l\u2019auraient fait. Au\u00a0final, ils ont compris qu\u2019il ne s\u2019agissait pas d\u2019une menace, mais d\u2019un\u00a0outil\u00a0d\u2019assistance.\u00a0\u00bb Le v\u00e9ritable test est arriv\u00e9 en juillet 2025, au moment de la plus forte activit\u00e9 de\u00a0l\u2019ann\u00e9e. C\u2019est \u00e0\u00a0ce\u00a0moment\u2011l\u00e0 que l\u2019IA de Wildix est entr\u00e9e en\u00a0action. L\u2019impact a\u00a0\u00e9t\u00e9\u00a0imm\u00e9diat\u00a0: D\u00e8s le premier mois, l'IA a pris en charge 60\u00a0% des\u00a0appels. Elle r\u00e9pondait aux questions fr\u00e9quentes, filtrait les demandes, les classait par service et ne transf\u00e9rait les appels \u00e0\u00a0un\u00a0humain que lorsque cela \u00e9tait\u00a0n\u00e9cessaire. Les appels manqu\u00e9s sont pass\u00e9s de 1\u00a0500 \u00e0\u00a0seulement 49\u00a0par\u00a0semaine. \u00ab\u00a0Nous n\u2019avons re\u00e7u aucune plainte de la part des licenci\u00e9s. Les clubs eux-m\u00eames nous disent que le syst\u00e8me fonctionne tr\u00e8s bien\u00a0\u00bb, souligne Jaime\u00a0Mestre. Trois mois plus tard : l'IA\u00a0s'est impos\u00e9e comme un\u00a0v\u00e9ritable membre de\u00a0l'\u00e9quipe L\u2019\u00e9volution s\u2019est poursuivie. En\u00a0seulement 90\u00a0jours\u00a0: L'IA g\u00e9rait d\u00e9j\u00e0 80\u00a0% des\u00a0interactions. Les emails, formulaires et appels ont diminu\u00e9 gr\u00e2ce \u00e0\u00a0l'automatisation 24\u00a0h\/24 et\u00a07\u00a0j\/7. De nouveaux canaux ont \u00e9t\u00e9 ajout\u00e9s\u00a0: un\u00a0chatbot sur le site web, l'application et l'intranet, \u00e9largissant ainsi l'acc\u00e8s et la\u00a0disponibilit\u00e9 du\u00a0service. Le suivi des indicateurs (transcriptions, tokens, types de\u00a0demandes) a\u00a0permis d'optimiser en\u00a0continu la\u00a0qualit\u00e9 du\u00a0service. \u00ab\u00a0La mise en place d\u2019une strat\u00e9gie omnicanale a \u00e9t\u00e9 essentiel. Nous avons offert davantage de possibilit\u00e9s aux licenci\u00e9s pour communiquer avec nous, ce qui a permis d\u2019am\u00e9liorer la qualit\u00e9 du service\u00a0\u00bb, ajoute\u00a0Jaime. Un avenir avec\u00a0davantage d'automatisation et\u00a0plus de\u00a0valeur\u00a0ajout\u00e9e Le succ\u00e8s du\u00a0projet a\u00a0fait\u00a0\u00e9merger de\u00a0nouvelles perspectives. La F\u00e9d\u00e9ration pr\u00e9voit d\u00e9j\u00e0 d\u2019int\u00e9grer l\u2019IA \u00e0\u00a0sa\u00a0plateforme administrative afin d\u2019automatiser la g\u00e9n\u00e9ration de certificats, les t\u00e2ches r\u00e9p\u00e9titives et les processus qui n\u00e9cessitent aujourd\u2019hui de nombreuses heures de\u00a0travail\u00a0manuel. \u00ab\u00a0Ce n\u2019est que le d\u00e9but\u00a0\u00bb, explique Jaime. \u00ab\u00a0Nous voulons que l\u2019IA r\u00e9duise au minimum les appels manqu\u00e9s et r\u00e9ponde imm\u00e9diatement au plus grand nombre de\u00a0demandes.\u00a0\u00bb De son c\u00f4t\u00e9, Leader Redes poursuit le d\u00e9veloppement de nouveaux agents intelligents bas\u00e9s sur Wildix, capables de prendre en charge des t\u00e2ches plus complexes, tout en s\u2019appuyant sur la s\u00e9curit\u00e9, la robustesse et les capacit\u00e9s d\u2019int\u00e9gration de\u00a0la\u00a0plateforme. \u00ab\u00a0Wildix se distingue par sa rapidit\u00e9, sa robustesse et sa capacit\u00e9 d\u2019int\u00e9gration. C\u2019est la base id\u00e9ale pour continuer \u00e0\u00a0nous d\u00e9velopper\u00a0\u00bb, affirme Carlos\u00a0Estrela. Conclusion\u00a0: la\u00a0F\u00e9d\u00e9ration marque un\u00a0but de\u00a0l'innovation En seulement quelques mois, la\u00a0FFCV a\u00a0r\u00e9ussi ce\u00a0qui\u00a0semblait impossible\u00a0: 80\u00a0% des demandes automatis\u00e9es apr\u00e8s 3\u00a0mois. R\u00e9duction des appels manqu\u00e9s de\u00a050\u00a0% \u00e0\u00a020\u00a0% lors des\u00a0pics de\u00a0saison. De 1\u00a0500 \u00e0\u00a0seulement 49\u00a0appels manqu\u00e9s par\u00a0semaine. Service disponible 24\u00a0h\/24 et 7\u00a0j\/7 sur\u00a0plusieurs canaux. Am\u00e9lioration significative de\u00a0la\u00a0satisfaction des\u00a0licenci\u00e9s. Centre d'appels fonctionnant avec seulement 2\u00a0personnes, mais plus efficacement que\u00a0jamais. Jaime conclut\u00a0: \u00ab Je\u00a0recommande Wildix \u00e0\u00a0100\u00a0%. C\u2019est un outil qui ne remplace pas les \u00e9quipes, mais qui contribue \u00e0\u00a0leur optimisation. Il\u00a0permet d\u2019offrir un meilleur service et de se d\u00e9velopper en toute\u00a0confiance.\u00a0\u00bb Avec Wildix et Leader Redes, la\u00a0F\u00e9d\u00e9ration de Football de la Communaut\u00e9 Valencienne a d\u00e9montr\u00e9 que l\u2019innovation ne se contente pas de r\u00e9soudre les probl\u00e8mes\u00a0: elle donne le rythme d\u2019une nouvelle saison, plus efficace et plus\u00a0connect\u00e9e. Besoins identifi\u00e9s Int\u00e9grer l\u2019IA comme une ressource strat\u00e9gique \u00e0\u00a0long\u00a0terme. Communications unifi\u00e9es\u00a0: \u00e9largissement des canaux (omnicanalit\u00e9). Int\u00e9gration avec les\u00a0syst\u00e8mes internes. Valeur apport\u00e9e R\u00e9duction des appels manqu\u00e9s de\u00a01\u00a0500 \u00e0\u00a049 par\u00a0semaine. 80\u00a0% des\u00a0demandes automatis\u00e9es en\u00a03\u00a0mois. R\u00e9duction des temps d'attente et am\u00e9lioration de\u00a0la\u00a0satisfaction des\u00a0licenci\u00e9s. Service disponible 24\u00a0h\/24 et 7\u00a0j\/7 sur le\u00a0web, l'application et\u00a0l'intranet. Centre d'appels plus efficace, fonctionnant avec seulement 2\u00a0agents. Am\u00e9lioration radicale de\u00a0l'exp\u00e9rience des\u00a0licenci\u00e9s. La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix Leader Redes y Comunicaciones C\/ de Sant Vicent M\u00e0rtir,\u00a0160, Extramurs, 46007\u00a0Val\u00e8ncia, Spain comercial@lnm.es +34 963 735 505 leader-network.com","clean_excerpt":"De 1\u00a0500 \u00e0\u00a049\u00a0appels manqu\u00e9s par\u00a0semaine\u00a0: la\u00a0solution omnicanale, mise\u00a0en\u00a0\u0153uvre par\u00a0Leader Redes, automatise 80\u00a0% des\u00a0demandes et\u00a0am\u00e9liore la\u00a0satisfaction des\u00a0licenci\u00e9s 24\u00a0h\/24\u00a0et\u00a07\u00a0j\/7 La F\u00e9d\u00e9ration de Football de la Communaut\u00e9 Valencienne (FFCV) est l'un des organismes sportifs les plus importants de la Communaut\u00e9 valencienne. Elle organise des comp\u00e9titions de football, notamment de futsal, \u00e0\u00a0l'\u00e9chelle r\u00e9gionale. Elle accompagne des milliers de joueurs,...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8211712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8211712\/revisions"}],"predecessor-version":[{"id":8211734,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8211712\/revisions\/8211734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8175565"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8211712"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8211712"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8211712"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8211712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}