{"id":8169030,"date":"2025-09-26T12:37:11","date_gmt":"2025-09-26T10:37:11","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/nationwide-energy-xbees-ai-customer-service\/"},"modified":"2025-11-04T11:04:56","modified_gmt":"2025-11-04T10:04:56","slug":"nationwide-energy-xbees-ai-customer-service","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/nationwide-energy-xbees-ai-customer-service\/","title":{"rendered":"Nationwide Energy am\u00e9liore l&#8217;efficacit\u00e9 de\u00a0son\u00a0service gr\u00e2ce\u00a0\u00e0\u00a0x\u2011bees\u00a0AI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8169030\" class=\"elementor elementor-8169030 elementor-8165018\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a74639 e-flex e-con-boxed e-con e-child\" data-id=\"43a74639\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5423a3ac elementor-widget elementor-widget-heading\" data-id=\"5423a3ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez comment Nationwide Energy utilise x\u2011bees\u00a0AI pour\u00a0am\u00e9liorer son\u00a0efficacit\u00e9, fluidifier son\u00a0service client et r\u00e9soudre les\u00a0litiges avec\u00a0rapidit\u00e9 et\u00a0pr\u00e9cision.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f112630 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f112630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-465d1066 e-flex e-con-boxed e-con e-child\" data-id=\"465d1066\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-412e6488 e-con-full e-flex e-con e-child\" data-id=\"412e6488\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72c33434 elementor-widget elementor-widget-image\" data-id=\"72c33434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1745\" height=\"440\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo.webp\" class=\"attachment-full size-full wp-image-8165029\" alt=\"Nationwide Energy logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo.webp 1745w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo-300x76.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo-1024x258.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo-768x194.webp 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-the-licensed-trade-specialists-logo-1536x387.webp 1536w\" sizes=\"(max-width: 1745px) 100vw, 1745px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-364c21c6 e-con-full e-flex e-con e-child\" data-id=\"364c21c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa2cb85 elementor-widget elementor-widget-text-editor\" data-id=\"aa2cb85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNationwide Energy est sp\u00e9cialis\u00e9e dans l&#8217;accompagnement des entreprises du\u00a0secteur de l&#8217;h\u00f4tellerie-restauration\u00a0\u2014 des\u00a0pubs aux h\u00f4tels\u00a0\u2014 afin de r\u00e9duire leurs co\u00fbts \u00e9nerg\u00e9tiques et de trouver les\u00a0meilleurs contrats de\u00a0services\u00a0publics.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa615cd elementor-align-left elementor-widget elementor-widget-button\" data-id=\"aa615cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.nationwide-energy.co.uk\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40455a42 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"40455a42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-290d1415 e-flex e-con-boxed e-con e-child\" data-id=\"290d1415\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e430ad elementor-widget elementor-widget-heading\" data-id=\"30e430ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le Probl\u00e8me<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b345e76 elementor-widget elementor-widget-text-editor\" data-id=\"4b345e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNationwide Energy est sp\u00e9cialis\u00e9e dans le secteur de l&#8217;h\u00f4tellerie-restauration. L&#8217;entreprise ne se contente pas d&#8217;offrir d&#8217;excellents tarifs contractuels et des fournisseurs fiables\u00a0: elle aide aussi ses clients \u00e0 r\u00e9duire leur consommation \u00e9nerg\u00e9tique. Une grande partie de sa promesse repose sur l&#8217;accessibilit\u00e9\u00a0: lorsqu&#8217;un client appelle, il\u00a0sait que quelqu&#8217;un r\u00e9pondra en moins de vingt\u00a0secondes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d44d7f elementor-widget elementor-widget-text-editor\" data-id=\"4d44d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvec cet engagement au c\u0153ur de son mod\u00e8le, l&#8217;\u00e9quipe a constat\u00e9 que son syst\u00e8me t\u00e9l\u00e9phonique existant la freinait. Celui-ci manquait de visibilit\u00e9, compliquait l&#8217;audit des appels, le suivi de l&#8217;activit\u00e9 des \u00e9quipes, et la gestion des relances. Pour une entreprise en forte croissance, disposant d\u2019\u00e9quipes commerciales internes et itin\u00e9rantes, il devenait n\u00e9cessaire d&#8217;adopter un syst\u00e8me plus intelligent et plus connect\u00e9 afin de maintenir un service client\u00a0d&#8217;excellence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3381da28 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"3381da28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Nous avons \u00e9tudi\u00e9 plusieurs solutions, mais x\u2011bees s'est impos\u00e9e comme la meilleure. L\u2019int\u00e9gration de l'IA a tout chang\u00e9\u00a0: les appels sont automatiquement enregistr\u00e9s dans notre CRM, et d\u00e8s que le\u00a0combin\u00e9 est raccroch\u00e9, l'agent re\u00e7oit la transcription par e\u2011mail et dans ses notes. Si\u00a0un\u00a0client conteste quelque chose, nous pouvons ressortir le dossier instantan\u00e9ment, ce qui nous prot\u00e8ge \u00e0\u00a0chaque fois. x\u2011bees nous apporte visibilit\u00e9, fluidit\u00e9 dans les relances, et une simplicit\u00e9 de gestion incroyable. Si\u00a0nous le perdions demain, cela nous ferait r\u00e9gresser de\u00a0plusieurs ann\u00e9es. Honn\u00eatement, je ne pourrais plus imaginer travailler\u00a0sans.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Dean-OHara-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8165096\" alt=\"Dean O&#039;Hara\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Dean-OHara-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Dean-OHara-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Dean-OHara.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Dean O'Hara<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Directeur G\u00e9n\u00e9ral de Nationwide\u00a0Energy<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc55299 elementor-widget elementor-widget-heading\" data-id=\"dc55299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf98f7c elementor-widget elementor-widget-text-editor\" data-id=\"bf98f7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tApr\u00e8s avoir \u00e9valu\u00e9 plusieurs options, Nationwide Energy a trouv\u00e9 en x\u2011bees la\u00a0solution la mieux adapt\u00e9e \u00e0 ses besoins. Ce\u00a0qui les a le plus impressionn\u00e9s\u00a0: la\u00a0pr\u00e9cision des transcriptions et la facilit\u00e9 d&#8217;int\u00e9gration de la plateforme \u00e0\u00a0leurs syst\u00e8mes\u00a0existants.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0486ab elementor-widget elementor-widget-text-editor\" data-id=\"e0486ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGr\u00e2ce \u00e0 x\u2011bees, chaque appel est d\u00e9sormais automatiquement transcrit. La\u00a0transcription est envoy\u00e9e par email \u00e0\u00a0l&#8217;agent qui a pris l&#8217;appel, puis int\u00e9gr\u00e9e directement dans le CRM, cr\u00e9ant ainsi un historique complet et fiable. Cela a transform\u00e9 la mani\u00e8re dont les interactions clients sont g\u00e9r\u00e9es\u00a0: en\u00a0cas de litige, l&#8217;\u00e9quipe peut consulter instantan\u00e9ment la transcription, disposant ainsi d&#8217;une preuve claire pour appuyer sa position. L&#8217;int\u00e9gration avec le CRM a \u00e9galement rationalis\u00e9 les processus\u00a0quotidiens.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-704b66d elementor-widget elementor-widget-text-editor\" data-id=\"704b66d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFini la saisie manuelle des notes\u00a0: toutes les informations sont enregistr\u00e9es automatiquement, ce qui fait gagner du temps et garantit la coh\u00e9rence des\u00a0donn\u00e9es.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4481b33 elementor-widget elementor-widget-text-editor\" data-id=\"4481b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour l&#8217;\u00e9quipe commerciale terrain, l&#8217;application mobile x\u2011bees et les num\u00e9ros virtuels ont \u00e9t\u00e9 une v\u00e9ritable r\u00e9volution. Ils\u00a0leur permettent de r\u00e9pondre aux appels o\u00f9 qu&#8217;ils soient, assurant qu&#8217;aucun appel ne reste sans r\u00e9ponse, m\u00eame lorsqu&#8217;ils sont en d\u00e9placement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe48c5a gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"fe48c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8169030 gallery-columns-4 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"fe48c5a\" data-elementor-lightbox-title=\"Nationwide Energy - Case study - 05\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE2NTEzMywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wOVwvTmF0aW9ud2lkZS1FbmVyZ3ktQ2FzZS1zdHVkeS0wNS53ZWJwIiwic2xpZGVzaG93IjoiZmU0OGM1YSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05.webp'><img width=\"1200\" height=\"674\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05.webp\" class=\"attachment-full size-full\" alt=\"Nationwide Energy - Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05-300x169.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05-1024x575.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-05-768x431.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"fe48c5a\" data-elementor-lightbox-title=\"Nationwide Energy - Case study - 06\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE2NTE0MCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wOVwvTmF0aW9ud2lkZS1FbmVyZ3ktQ2FzZS1zdHVkeS0wNi53ZWJwIiwic2xpZGVzaG93IjoiZmU0OGM1YSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06.webp'><img loading=\"lazy\" width=\"1200\" height=\"674\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06.webp\" class=\"attachment-full size-full\" alt=\"Nationwide Energy - Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06-300x169.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06-1024x575.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-06-768x431.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"fe48c5a\" data-elementor-lightbox-title=\"Nationwide Energy - Case study - 07\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE2NTE0NywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wOVwvTmF0aW9ud2lkZS1FbmVyZ3ktQ2FzZS1zdHVkeS0wNy53ZWJwIiwic2xpZGVzaG93IjoiZmU0OGM1YSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07.webp'><img loading=\"lazy\" width=\"1200\" height=\"674\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07.webp\" class=\"attachment-full size-full\" alt=\"Nationwide Energy - Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07-300x169.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07-1024x575.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-07-768x431.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"fe48c5a\" data-elementor-lightbox-title=\"Nationwide Energy - Case study - 08\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE2NTE1NCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wOVwvTmF0aW9ud2lkZS1FbmVyZ3ktQ2FzZS1zdHVkeS0wOC53ZWJwIiwic2xpZGVzaG93IjoiZmU0OGM1YSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08.webp'><img loading=\"lazy\" width=\"1200\" height=\"674\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08.webp\" class=\"attachment-full size-full\" alt=\"Nationwide Energy - Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08-300x169.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08-1024x575.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-08-768x431.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e762ce elementor-widget elementor-widget-heading\" data-id=\"1e762ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les R\u00e9sultats<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9df1ed4 elementor-widget elementor-widget-text-editor\" data-id=\"9df1ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;introduction de x\u2011bees a eu un impact profond sur Nationwide Energy. Ce\u00a0qui \u00e9tait auparavant un processus fragment\u00e9 est devenu fluide et transparent\u00a0: chaque appel, chaque interaction est d\u00e9sormais enregistr\u00e9, accessible et simple \u00e0 g\u00e9rer. Le\u00a0suivi des relances et la visibilit\u00e9 sur les performances des \u00e9quipes se sont consid\u00e9rablement am\u00e9lior\u00e9s, offrant aux managers une vue d&#8217;ensemble sans complexifier leur\u00a0travail.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c9208 elementor-widget elementor-widget-text-editor\" data-id=\"63c9208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tC\u00f4t\u00e9 client, l&#8217;exp\u00e9rience est plus fluide et plus fiable que jamais\u00a0: ils savent que leurs appels seront trait\u00e9s rapidement, que leurs demandes seront g\u00e9r\u00e9es avec professionnalisme et qu&#8217;aucune requ\u00eate ne passera entre les mailles du filet. Pour\u00a0les employ\u00e9s, l&#8217;automatisation et l&#8217;int\u00e9gration CRM ont r\u00e9duit la charge administrative, leur permettant de consacrer plus de temps au service client et au d\u00e9veloppement\u00a0commercial.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a855297 e-con-full e-flex e-con e-child\" data-id=\"7a855297\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-142db1bc elementor-widget elementor-widget-html\" data-id=\"142db1bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/lxgqqhbma9.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_lxgqqhbma9 videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ae332f3 e-flex e-con-boxed e-con e-child\" data-id=\"1ae332f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2339c87f e-con-full e-flex e-con e-child\" data-id=\"2339c87f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2b00a3 elementor-widget elementor-widget-heading\" data-id=\"4b2b00a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Besoins identifi\u00e9s<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd9e97b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4dd9e97b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un syst\u00e8me de communication plus connect\u00e9 et transparent pour soutenir la\u00a0r\u00e9activit\u00e9\u00a0client.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des enregistrements d\u2019appels fiables pour auditer les\u00a0interactions et r\u00e9soudre les\u00a0litiges.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une int\u00e9gration CRM afin de r\u00e9duire les t\u00e2ches manuelles et d\u2019assurer la coh\u00e9rence des\u00a0notes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une flexibilit\u00e9 accrue pour les commerciaux itin\u00e9rants, pour ne manquer aucun\u00a0appel.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une solution \u00e9volutive capable d\u2019accompagner la\u00a0croissance tout en\u00a0maintenant la\u00a0qualit\u00e9 de\u00a0service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-237420f6 e-con-full e-flex e-con e-child\" data-id=\"237420f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2baa38c elementor-widget elementor-widget-heading\" data-id=\"2baa38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur apport\u00e9e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c6a8c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a1c6a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Transcriptions automatiques fiables envoy\u00e9es directement aux agents et stock\u00e9es dans le\u00a0CRM.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solution rapide et professionnelle des litiges clients gr\u00e2ce aux transcriptions.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automatisation des processus r\u00e9duisant les\u00a0erreurs et faisant gagner du\u00a0temps.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9lioration du suivi des relances et de la\u00a0performance des\u00a0\u00e9quipes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Renforcement de la confiance et de la satisfaction client, avec des appels toujours trait\u00e9s ou\u00a0captur\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68212b8a gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"68212b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-2' class='gallery galleryid-8169030 gallery-columns-4 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" 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Energy - Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-04.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-04-277x300.webp 277w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-04-945x1024.webp 945w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Nationwide-Energy-Case-study-04-768x832.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c31b5d1 e-flex e-con-boxed e-con e-child\" data-id=\"5c31b5d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a007fba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4a007fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23da1e9e elementor-widget elementor-widget-heading\" data-id=\"23da1e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">La solution a \u00e9t\u00e9 fournie par le\u00a0partenaire Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cf806ce e-con-full e-flex e-con e-child\" data-id=\"3cf806ce\" 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En savoir plus Le Probl\u00e8me Nationwide Energy est sp\u00e9cialis\u00e9e dans le secteur de [&hellip;]<\/p>\n","protected":false},"featured_media":8165178,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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comment Nationwide Energy utilise x\u2011bees\u00a0AI pour\u00a0am\u00e9liorer son\u00a0efficacit\u00e9, fluidifier son\u00a0service client et r\u00e9soudre les\u00a0litiges avec\u00a0rapidit\u00e9 et\u00a0pr\u00e9cision. Nationwide Energy est sp\u00e9cialis\u00e9e dans l\u2019accompagnement des entreprises du\u00a0secteur de l\u2019h\u00f4tellerie-restauration\u00a0\u2014 des\u00a0pubs aux h\u00f4tels\u00a0\u2014 afin de r\u00e9duire leurs co\u00fbts \u00e9nerg\u00e9tiques et de trouver les\u00a0meilleurs contrats de\u00a0services\u00a0publics. En savoir plus Le Probl\u00e8me Nationwide Energy est sp\u00e9cialis\u00e9e dans le secteur de l\u2019h\u00f4tellerie-restauration. L\u2019entreprise ne se contente pas d\u2019offrir d\u2019excellents tarifs contractuels et des fournisseurs fiables\u00a0: elle aide aussi ses clients \u00e0 r\u00e9duire leur consommation \u00e9nerg\u00e9tique. Une grande partie de sa promesse repose sur l\u2019accessibilit\u00e9\u00a0: lorsqu\u2019un client appelle, il\u00a0sait que quelqu\u2019un r\u00e9pondra en moins de vingt\u00a0secondes. Avec cet engagement au c\u0153ur de son mod\u00e8le, l\u2019\u00e9quipe a constat\u00e9 que son syst\u00e8me t\u00e9l\u00e9phonique existant la freinait. Celui-ci manquait de visibilit\u00e9, compliquait l\u2019audit des appels, le suivi de l\u2019activit\u00e9 des \u00e9quipes, et la gestion des relances. Pour une entreprise en forte croissance, disposant d\u2019\u00e9quipes commerciales internes et itin\u00e9rantes, il devenait n\u00e9cessaire d\u2019adopter un syst\u00e8me plus intelligent et plus connect\u00e9 afin de maintenir un service client\u00a0d\u2019excellence. Nous avons \u00e9tudi\u00e9 plusieurs solutions, mais x\u2011bees s'est impos\u00e9e comme la meilleure. L\u2019int\u00e9gration de l'IA a tout chang\u00e9\u00a0: les appels sont automatiquement enregistr\u00e9s dans notre CRM, et d\u00e8s que le\u00a0combin\u00e9 est raccroch\u00e9, l'agent re\u00e7oit la transcription par e\u2011mail et dans ses notes. Si\u00a0un\u00a0client conteste quelque chose, nous pouvons ressortir le dossier instantan\u00e9ment, ce qui nous prot\u00e8ge \u00e0\u00a0chaque fois. x\u2011bees nous apporte visibilit\u00e9, fluidit\u00e9 dans les relances, et une simplicit\u00e9 de gestion incroyable. Si\u00a0nous le perdions demain, cela nous ferait r\u00e9gresser de\u00a0plusieurs ann\u00e9es. Honn\u00eatement, je ne pourrais plus imaginer travailler\u00a0sans. Dean O'Hara Directeur G\u00e9n\u00e9ral de Nationwide\u00a0Energy La Solution Apr\u00e8s avoir \u00e9valu\u00e9 plusieurs options, Nationwide Energy a trouv\u00e9 en x\u2011bees la\u00a0solution la mieux adapt\u00e9e \u00e0 ses besoins. Ce\u00a0qui les a le plus impressionn\u00e9s\u00a0: la\u00a0pr\u00e9cision des transcriptions et la facilit\u00e9 d\u2019int\u00e9gration de la plateforme \u00e0\u00a0leurs syst\u00e8mes\u00a0existants. Gr\u00e2ce \u00e0 x\u2011bees, chaque appel est d\u00e9sormais automatiquement transcrit. La\u00a0transcription est envoy\u00e9e par email \u00e0\u00a0l\u2019agent qui a pris l\u2019appel, puis int\u00e9gr\u00e9e directement dans le CRM, cr\u00e9ant ainsi un historique complet et fiable. Cela a transform\u00e9 la mani\u00e8re dont les interactions clients sont g\u00e9r\u00e9es\u00a0: en\u00a0cas de litige, l\u2019\u00e9quipe peut consulter instantan\u00e9ment la transcription, disposant ainsi d\u2019une preuve claire pour appuyer sa position. L\u2019int\u00e9gration avec le CRM a \u00e9galement rationalis\u00e9 les processus\u00a0quotidiens. Fini la saisie manuelle des notes\u00a0: toutes les informations sont enregistr\u00e9es automatiquement, ce qui fait gagner du temps et garantit la coh\u00e9rence des\u00a0donn\u00e9es. Pour l\u2019\u00e9quipe commerciale terrain, l\u2019application mobile x\u2011bees et les num\u00e9ros virtuels ont \u00e9t\u00e9 une v\u00e9ritable r\u00e9volution. Ils\u00a0leur permettent de r\u00e9pondre aux appels o\u00f9 qu\u2019ils soient, assurant qu\u2019aucun appel ne reste sans r\u00e9ponse, m\u00eame lorsqu\u2019ils sont en d\u00e9placement. Les R\u00e9sultats L\u2019introduction de x\u2011bees a eu un impact profond sur Nationwide Energy. Ce\u00a0qui \u00e9tait auparavant un processus fragment\u00e9 est devenu fluide et transparent\u00a0: chaque appel, chaque interaction est d\u00e9sormais enregistr\u00e9, accessible et simple \u00e0 g\u00e9rer. Le\u00a0suivi des relances et la visibilit\u00e9 sur les performances des \u00e9quipes se sont consid\u00e9rablement am\u00e9lior\u00e9s, offrant aux managers une vue d\u2019ensemble sans complexifier leur\u00a0travail. C\u00f4t\u00e9 client, l\u2019exp\u00e9rience est plus fluide et plus fiable que jamais\u00a0: ils savent que leurs appels seront trait\u00e9s rapidement, que leurs demandes seront g\u00e9r\u00e9es avec professionnalisme et qu\u2019aucune requ\u00eate ne passera entre les mailles du filet. Pour\u00a0les employ\u00e9s, l\u2019automatisation et l\u2019int\u00e9gration CRM ont r\u00e9duit la charge administrative, leur permettant de consacrer plus de temps au service client et au d\u00e9veloppement\u00a0commercial. Besoins identifi\u00e9s Un syst\u00e8me de communication plus connect\u00e9 et transparent pour soutenir la\u00a0r\u00e9activit\u00e9\u00a0client. Des enregistrements d\u2019appels fiables pour auditer les\u00a0interactions et r\u00e9soudre les\u00a0litiges. Une int\u00e9gration CRM afin de r\u00e9duire les t\u00e2ches manuelles et d\u2019assurer la coh\u00e9rence des\u00a0notes. Une flexibilit\u00e9 accrue pour les commerciaux itin\u00e9rants, pour ne manquer aucun\u00a0appel. Une solution \u00e9volutive capable d\u2019accompagner la\u00a0croissance tout en\u00a0maintenant la\u00a0qualit\u00e9 de\u00a0service. Valeur apport\u00e9e Transcriptions automatiques fiables envoy\u00e9es directement aux agents et stock\u00e9es dans le\u00a0CRM. R\u00e9solution rapide et professionnelle des litiges clients gr\u00e2ce aux transcriptions. Automatisation des processus r\u00e9duisant les\u00a0erreurs et faisant gagner du\u00a0temps. Am\u00e9lioration du suivi des relances et de la\u00a0performance des\u00a0\u00e9quipes. Renforcement de la confiance et de la satisfaction client, avec des appels toujours trait\u00e9s ou\u00a0captur\u00e9s. La solution a \u00e9t\u00e9 fournie par le\u00a0partenaire Wildix LOQEX 14A\u00a0High\u00a0St, Evesham\u00a0WR11\u00a04HJ, United\u00a0Kingdom contact-us@loqex.com +44 1386 335959 loqex.com","clean_excerpt":"D\u00e9couvrez comment Nationwide Energy utilise x\u2011bees\u00a0AI pour\u00a0am\u00e9liorer son\u00a0efficacit\u00e9, fluidifier son\u00a0service client et r\u00e9soudre les\u00a0litiges avec\u00a0rapidit\u00e9 et\u00a0pr\u00e9cision. Nationwide Energy est sp\u00e9cialis\u00e9e dans l'accompagnement des entreprises du\u00a0secteur de l'h\u00f4tellerie-restauration\u00a0\u2014 des\u00a0pubs aux h\u00f4tels\u00a0\u2014 afin de r\u00e9duire leurs co\u00fbts \u00e9nerg\u00e9tiques et de trouver les\u00a0meilleurs contrats de\u00a0services\u00a0publics. En savoir plus Le Probl\u00e8me Nationwide Energy est sp\u00e9cialis\u00e9e dans le secteur de...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8169030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":4,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8169030\/revisions"}],"predecessor-version":[{"id":8171495,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8169030\/revisions\/8171495"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8165178"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8169030"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8169030"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8169030"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8169030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}