{"id":8165630,"date":"2025-06-05T22:08:05","date_gmt":"2025-06-05T20:08:05","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/transinsa-healthcare-communications-wildix\/"},"modified":"2025-11-12T12:35:03","modified_gmt":"2025-11-12T11:35:03","slug":"transinsa-healthcare-communications-wildix","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/transinsa-healthcare-communications-wildix\/","title":{"rendered":"Transinsa r\u00e9volutionne les\u00a0soins aux\u00a0patients gr\u00e2ce \u00e0\u00a0Wildix et\u00a0IPCOM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8165630\" class=\"elementor elementor-8165630 elementor-8142975\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-473f3e0 e-flex e-con-boxed e-con e-child\" data-id=\"473f3e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f01fc elementor-widget elementor-widget-heading\" data-id=\"45f01fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transinsa g\u00e8re les appels critiques en temps r\u00e9el \u00e0\u00a0l'aide de\u00a0l'IA et d'agents virtuels, r\u00e9duisant ainsi les\u00a0appels manqu\u00e9s et les\u00a0temps d'attente gr\u00e2ce\u00a0\u00e0\u00a0Wildix\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c323cd8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c323cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60fdc1c e-flex e-con-boxed e-con e-child\" data-id=\"60fdc1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8162f64 e-con-full e-flex e-con e-child\" data-id=\"8162f64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff23b3 elementor-widget elementor-widget-image\" data-id=\"7ff23b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"220\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp\" class=\"attachment-full size-full wp-image-8142986\" alt=\"Transinsa-logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo-300x110.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-496c296 e-con-full e-flex e-con e-child\" data-id=\"496c296\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-652a68a elementor-widget elementor-widget-text-editor\" data-id=\"652a68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa est une entreprise sp\u00e9cialis\u00e9e dans le transport m\u00e9dical dans les Asturies, pr\u00e9sente dans la r\u00e9gion depuis plus de 30\u00a0ans. Elle dispose d&#8217;une flotte de plus de 300\u00a0v\u00e9hicules, emploie 500\u00a0personnes et assure en moyenne plus de 1\u00a0000 services par jour. Concessionnaire des services de transport de patients pour le Service de sant\u00e9 des Asturies, elle g\u00e8re aussi bien les services d\u2019urgence que le transport planifi\u00e9 de patients, tant pour les secteurs public que\u00a0priv\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752f9cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"752f9cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c9b660 e-flex e-con-boxed e-con e-child\" data-id=\"9c9b660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c45d956 elementor-widget elementor-widget-text-editor\" data-id=\"c45d956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa exploite un centre de coordination centralis\u00e9 des ambulances \u00e0\u00a0partir duquel elle organise la\u00a0r\u00e9partition quotidienne des services de transport programm\u00e9 de patients, qui repr\u00e9sentent 75\u00a0% de ses activit\u00e9s. Il\u00a0s&#8217;agit d&#8217;un service essentiel pour les citoyens\u00a0: maintenir une communication fluide, professionnelle et totalement transparente est donc vital pour\u00a0l&#8217;entreprise.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6d9ca elementor-widget elementor-widget-heading\" data-id=\"0c6d9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le grand d\u00e9fi\u00a0: coordonner les\u00a0appels critiques et am\u00e9liorer l'exp\u00e9rience\u00a0patient<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75cdd2d elementor-widget elementor-widget-text-editor\" data-id=\"75cdd2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa a r\u00e9cemment identifi\u00e9 son principal d\u00e9fi\u00a0: <b>am\u00e9liorer les canaux d&#8217;information<\/b>. D&#8217;une part avec les patients, et d&#8217;autre part avec les entit\u00e9s avec lesquelles elle collabore quotidiennement, afin d&#8217;am\u00e9liorer les relations et la qualit\u00e9 du service en coordonnant correctement ces services\u00a0essentiels.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-255bc7d testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"255bc7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Notre probl\u00e8me \u00e9tait que notre activit\u00e9 principale est assez semblable \u00e0\u00a0celle d'un\u00a0centre de\u00a0coordination, et pas seulement comme un centre d'appels. Il\u00a0nous \u00e9tait donc tr\u00e8s difficile de r\u00e9partir \u00e9quitablement la charge de travail entre les op\u00e9rateurs. Gr\u00e2ce \u00e0\u00a0l\u2018application x\u2011bees, nous avons r\u00e9ussi \u00e0\u00a0r\u00e9duire les\u00a0temps d'attente et \u00e0\u00a0diminuer le\u00a0nombre d'appels manqu\u00e9s.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143011\" alt=\"Eva Salas, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Eva Salas<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Contr\u00f4leuse au\u00a0centre de\u00a0coordination des\u00a0ambulances<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814e665 elementor-widget elementor-widget-text-editor\" data-id=\"814e665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe service offert \u00e9tant urgent et de premi\u00e8re n\u00e9cessit\u00e9, Transinsa fait face quotidiennement \u00e0 des situations critiques o\u00f9 les d\u00e9lais d\u2019intervention sont d\u00e9cisifs. Fournir une r\u00e9ponse imm\u00e9diate constituait leur principal d\u00e9fi\u00a0; comme le souligne Eva\u00a0Salas\u00a0: &#8220;Nous avons choisi de <b>mettre en place une priorisation des files d&#8217;attente d&#8217;appels en fonction du niveau d&#8217;urgence<\/b>, et chaque agent peut \u00e9galement prendre les appels pour lesquels il est le plus sp\u00e9cialis\u00e9. De\u00a0cette mani\u00e8re, nous avons am\u00e9lior\u00e9 le flux d&#8217;appels et la prise en\u00a0charge des\u00a0patients&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54e36a elementor-widget elementor-widget-heading\" data-id=\"d54e36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un PBX intelligent int\u00e9grant\u00a0IA et gestion dynamique \ndes\u00a0files\u00a0d'attente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0421d elementor-widget elementor-widget-text-editor\" data-id=\"ff0421d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvant de mettre en place le nouveau canal de communication, Transinsa s&#8217;est pos\u00e9 plusieurs questions\u00a0: qui les appelle et pourquoi\u00a0? Lors de cette r\u00e9flexion, l&#8217;entreprise a r\u00e9alis\u00e9 que son PBX physique \u00e9tait devenu obsol\u00e8te et qu&#8217;elle avait besoin d&#8217;une solution capable de\u00a0r\u00e9pondre aux besoins actuels et aux\u00a0\u00e9volutions \u00e0\u00a0venir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2931b elementor-widget elementor-widget-text-editor\" data-id=\"5e2931b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes principaux services qu&#8217;utilise aujourd&#8217;hui Transinsa sont ceux qui int\u00e8grent l&#8217;intelligence artificielle appliqu\u00e9e aux appels. Selon Fernando Benavides, Responsable des Op\u00e9rations et du Centre de Coordination de Transinsa\u00a0: &#8220;Jusqu&#8217;\u00e0 pr\u00e9sent, avec le PBX que nous avions, il n&#8217;\u00e9tait pas question d\u2019IA, et <b>x\u2011bees nous a donn\u00e9 l&#8217;outil permettant de g\u00e9n\u00e9rer un r\u00e9sum\u00e9 fid\u00e8le de l&#8217;appel, des diff\u00e9rents points et objectifs abord\u00e9s au cours de cet appel et d&#8217;un plan d&#8217;action de suivi<\/b>. Cela a compl\u00e8tement chang\u00e9 notre approche de gestion des appels que nous recevons r\u00e9guli\u00e8rement\u00a0ici&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242e5f9 elementor-widget elementor-widget-text-editor\" data-id=\"242e5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGr\u00e2ce \u00e0 Wildix, Transinsa a\u00a0consid\u00e9rablement am\u00e9lior\u00e9 sa productivit\u00e9. D&#8217;un c\u00f4t\u00e9, l&#8217;entreprise b\u00e9n\u00e9ficie d\u00e9sormais d&#8217;une <b>r\u00e9partition \u00e9quitable des appels en interne<\/b>, ce qui \u00e9tait auparavant impossible \u00e0\u00a0atteindre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c241e2 elementor-widget elementor-widget-text-editor\" data-id=\"4c241e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe l&#8217;autre, un sujet tr\u00e8s important a pu \u00eatre trait\u00e9\u00a0: <b>les appels manqu\u00e9s<\/b>. Fernando Benavides nous donne un exemple concret\u00a0: &#8220;Avec Wildix, en seulement un mois, nous sommes pass\u00e9s de 18\u00a0% d&#8217;appels manqu\u00e9s (ce\u00a0qui \u00e9tait parfois difficile \u00e0\u00a0mesurer avec pr\u00e9cision, ce\u00a0chiffre pouvait m\u00eame \u00eatre plus \u00e9lev\u00e9) \u00e0\u00a0seulement 7\u00a0% ce mois\u2011ci. L&#8217;am\u00e9lioration a\u00a0\u00e9t\u00e9\u00a0spectaculaire&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df63675 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"df63675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Jusqu'\u00e0 pr\u00e9sent, avec le PBX que nous avions, il n\u2019\u00e9tait pas question d\u2019IA, et x\u2011bees nous a donn\u00e9 l\u2019outil permettant de g\u00e9n\u00e9rer un r\u00e9sum\u00e9 fid\u00e8le de l'appel, des diff\u00e9rents points et objectifs abord\u00e9s au cours de cet appel et d\u2019un plan d\u2019action de suivi. Cela a compl\u00e8tement chang\u00e9 notre approche de gestion des appels que nous recevons r\u00e9guli\u00e8rement\u00a0ici.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143018\" alt=\"Fernando Benavides, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Fernando Benavides<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsable des\u00a0Op\u00e9rations et Coordinateur du\u00a0Centre de\u00a0Coordination Transinsa<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9122636 elementor-widget elementor-widget-heading\" data-id=\"9122636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un accompagnement de\u00a0proximit\u00e9 avec\u00a0IPCom\u00a0Asturias, Partenaire\u00a0Gold\u00a0Wildix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9aa958 elementor-widget elementor-widget-text-editor\" data-id=\"c9aa958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix a adapt\u00e9 chacune de ses solutions aux besoins de Transinsa, cr\u00e9ant ainsi un avantage comp\u00e9titif dans ce type de contexte professionnel o\u00f9 surgissent des moments critiques. Par\u00a0exemple, la possibilit\u00e9 de cr\u00e9er diff\u00e9rentes files d&#8217;attente d&#8217;appels dans le PBX. Cela permet \u00e0 une partie de la flotte de continuer \u00e0 travailler avec une file d&#8217;attente conventionnelle pour g\u00e9rer les services quotidiens non urgents, tandis qu&#8217;une autre partie est exclusivement d\u00e9di\u00e9e aux appels directs pour les v\u00e9hicules en\u00a0situation d&#8217;urgence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1add312 elementor-widget elementor-widget-text-editor\" data-id=\"1add312\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa met en avant l&#8217;excellent travail d&#8217;IPCom Asturias, Partenaire Gold Wildix depuis\u00a02024. Comme le souligne Fernando Benavides\u00a0: &#8220;L&#8217;exp\u00e9rience avec Wildix et IPCom a \u00e9t\u00e9 fantastique. Chaque fois que vous souhaitez op\u00e9rer un changement de cette nature, surtout pour une entreprise de transport m\u00e9dical qui est repose sur les communications, vous avez besoin de quelqu&#8217;un qui vous accompagne dans le processus, vous apporte le support n\u00e9cessaire, soit attentif \u00e0\u00a0vos besoins et propose des solutions rapides \u00e0\u00a0toutes vos questions lors de la mise en\u00a0\u0153uvre du\u00a0PBX&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cf7eb elementor-widget elementor-widget-heading\" data-id=\"c5cf7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Perspectives\u00a0: de\u00a0nouvelles int\u00e9grations pour\u00a0am\u00e9liorer le\u00a0quotidien\u00a0op\u00e9rationnel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd253a elementor-widget elementor-widget-text-editor\" data-id=\"5cd253a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa satisfaction de Transinsa envers Wildix est \u00e9vidente, comme en t\u00e9moignent les nouvelles fonctionnalit\u00e9s qu&#8217;elle d\u00e9ploie\u00a0: l&#8217;objectif est de notifier les techniciens ambulanciers qui se trouvent dans les ambulances qu\u2019un nouveau service leur est attribu\u00e9 par le Centre de Coordination des Ambulances. Auparavant, l&#8217;entreprise envoyait un SMS sur le t\u00e9l\u00e9phone du technicien ainsi qu&#8217;un email sur un second appareil. &#8220;<b>Gr\u00e2ce \u00e0 l&#8217;utilisation de la nouvelle plateforme Wildix et \u00e0 sa capacit\u00e9 d&#8217;int\u00e9gration<\/b>, nous avons modifi\u00e9 notre processus de notification aux techniciens\u00a0: d\u00e9sormais, un agent virtuel appelle directement les techniciens pour leur communiquer de mani\u00e8re personnalis\u00e9e l&#8217;assignation d&#8217;un nouveau service, et tout cela sans intervention des responsables du Centre de\u00a0Coordination&#8221;, pr\u00e9cise\u00a0Transinsa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcc9ac elementor-widget elementor-widget-text-editor\" data-id=\"8bcc9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn conclusion, Fernando Benavides d\u00e9clare\u00a0: &#8220;Je recommanderais Wildix \u00e0\u00a0d&#8217;autres entreprises du\u00a0secteur du\u00a0transport m\u00e9dical, car\u00a0c&#8217;est une\u00a0solution qui apporte une r\u00e9elle valeur \u00e0\u00a0la\u00a0gestion quotidienne du\u00a0transport&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55c7be9 e-con-full e-flex e-con e-child\" data-id=\"55c7be9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-558267e elementor-widget elementor-widget-html\" data-id=\"558267e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/oerv7os2mu.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_oerv7os2mu videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7ef17c e-flex e-con-boxed e-con e-child\" data-id=\"a7ef17c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd303b6 e-con-full e-flex e-con e-child\" data-id=\"cd303b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5841926 elementor-widget elementor-widget-heading\" data-id=\"5841926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exigences<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced380b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ced380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communications unifi\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standard t\u00e9l\u00e9phonique avanc\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9gration ERP<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intelligence artificielle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15976b0 e-con-full e-flex e-con e-child\" data-id=\"15976b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77afbf5 elementor-widget elementor-widget-heading\" data-id=\"77afbf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur obtenue<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00870ec elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"00870ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">12\u00a0% d'appels manqu\u00e9s en\u00a0moins<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mise en\u00a0place de\u00a0la\u00a0priorisation dans les\u00a0files d'attente d'appels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction des\u00a0temps d'attente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agents virtuels pour\u00a0l'assignation des\u00a0services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf7fb3 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"ecf7fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8165630 gallery-columns-3 gallery-size-internal-gallery'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAyOCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAzNSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 3\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA0MiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMy53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 4\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA0OSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNC53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 5\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA1NiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 6\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA2MywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cd1ce6 e-flex e-con-boxed e-con e-child\" data-id=\"9cd1ce6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c912c4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c912c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47fa276 elementor-widget elementor-widget-heading\" data-id=\"47fa276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Cette solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0Partenaire\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-023938e e-con-full e-flex e-con e-child\" data-id=\"023938e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-c32dfbc e-con-full e-flex e-con e-child\" data-id=\"c32dfbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3e2de4 elementor-widget elementor-widget-image\" data-id=\"e3e2de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"131\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo.webp\" class=\"attachment-large size-large wp-image-8141113\" alt=\"IPCom Asturias Sistemas logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo-300x66.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a5d525 e-con-full e-flex e-con e-child\" data-id=\"0a5d525\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b93bb elementor-align-start elementor-tablet-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"37b93bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 24v72h-64V16c0-8.84-7.16-16-16-16h-16c-8.84 0-16 7.16-16 16v80h-64V16c0-8.84-7.16-16-16-16H80c-8.84 0-16 7.16-16 16v80H24c-13.26 0-24 10.74-24 24v360c0 17.67 14.33 32 32 32h576c17.67 0 32-14.33 32-32V216c0-13.26-10.75-24-24-24zM128 404c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm128 192c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12V76c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 288c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IPCOM ASTURIAS SISTEMAS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Poligono\u00a0de\u00a0Asipo, Edificio\u00a0Asipo\u00a01, Portal\u00a03, Bajo\u00a012, 33428\u00a0Cayes\u2011Llanera\u00a0Asturias, Spain<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li 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g\u00e8re les appels critiques en temps r\u00e9el \u00e0\u00a0l'aide de\u00a0l'IA et d'agents virtuels, r\u00e9duisant ainsi les\u00a0appels manqu\u00e9s et les\u00a0temps d'attente gr\u00e2ce\u00a0\u00e0\u00a0Wildix Transinsa est une entreprise sp\u00e9cialis\u00e9e dans le transport m\u00e9dical dans les Asturies, pr\u00e9sente dans la r\u00e9gion depuis plus de 30\u00a0ans. Elle dispose d\u2019une flotte de plus de 300\u00a0v\u00e9hicules, emploie 500\u00a0personnes et assure en moyenne plus de 1\u00a0000 services par jour. Concessionnaire des services de transport de patients pour le Service de sant\u00e9 des Asturies, elle g\u00e8re aussi bien les services d\u2019urgence que le transport planifi\u00e9 de patients, tant pour les secteurs public que\u00a0priv\u00e9. Transinsa exploite un centre de coordination centralis\u00e9 des ambulances \u00e0\u00a0partir duquel elle organise la\u00a0r\u00e9partition quotidienne des services de transport programm\u00e9 de patients, qui repr\u00e9sentent 75\u00a0% de ses activit\u00e9s. Il\u00a0s\u2019agit d\u2019un service essentiel pour les citoyens\u00a0: maintenir une communication fluide, professionnelle et totalement transparente est donc vital pour\u00a0l\u2019entreprise. Le grand d\u00e9fi\u00a0: coordonner les\u00a0appels critiques et am\u00e9liorer l'exp\u00e9rience\u00a0patient Transinsa a r\u00e9cemment identifi\u00e9 son principal d\u00e9fi\u00a0: am\u00e9liorer les canaux d\u2019information. D\u2019une part avec les patients, et d\u2019autre part avec les entit\u00e9s avec lesquelles elle collabore quotidiennement, afin d\u2019am\u00e9liorer les relations et la qualit\u00e9 du service en coordonnant correctement ces services\u00a0essentiels. Notre probl\u00e8me \u00e9tait que notre activit\u00e9 principale est assez semblable \u00e0\u00a0celle d'un\u00a0centre de\u00a0coordination, et pas seulement comme un centre d'appels. Il\u00a0nous \u00e9tait donc tr\u00e8s difficile de r\u00e9partir \u00e9quitablement la charge de travail entre les op\u00e9rateurs. Gr\u00e2ce \u00e0\u00a0l\u2018application x\u2011bees, nous avons r\u00e9ussi \u00e0\u00a0r\u00e9duire les\u00a0temps d'attente et \u00e0\u00a0diminuer le\u00a0nombre d'appels manqu\u00e9s. Eva Salas Contr\u00f4leuse au\u00a0centre de\u00a0coordination des\u00a0ambulances Le service offert \u00e9tant urgent et de premi\u00e8re n\u00e9cessit\u00e9, Transinsa fait face quotidiennement \u00e0 des situations critiques o\u00f9 les d\u00e9lais d\u2019intervention sont d\u00e9cisifs. Fournir une r\u00e9ponse imm\u00e9diate constituait leur principal d\u00e9fi\u00a0; comme le souligne Eva\u00a0Salas\u00a0: \u201cNous avons choisi de mettre en place une priorisation des files d\u2019attente d\u2019appels en fonction du niveau d\u2019urgence, et chaque agent peut \u00e9galement prendre les appels pour lesquels il est le plus sp\u00e9cialis\u00e9. De\u00a0cette mani\u00e8re, nous avons am\u00e9lior\u00e9 le flux d\u2019appels et la prise en\u00a0charge des\u00a0patients\u201d. Un PBX intelligent int\u00e9grant\u00a0IA et gestion dynamique des\u00a0files\u00a0d'attente Avant de mettre en place le nouveau canal de communication, Transinsa s\u2019est pos\u00e9 plusieurs questions\u00a0: qui les appelle et pourquoi\u00a0? Lors de cette r\u00e9flexion, l\u2019entreprise a r\u00e9alis\u00e9 que son PBX physique \u00e9tait devenu obsol\u00e8te et qu\u2019elle avait besoin d\u2019une solution capable de\u00a0r\u00e9pondre aux besoins actuels et aux\u00a0\u00e9volutions \u00e0\u00a0venir. Les principaux services qu\u2019utilise aujourd\u2019hui Transinsa sont ceux qui int\u00e8grent l\u2019intelligence artificielle appliqu\u00e9e aux appels. Selon Fernando Benavides, Responsable des Op\u00e9rations et du Centre de Coordination de Transinsa\u00a0: \u201cJusqu\u2019\u00e0 pr\u00e9sent, avec le PBX que nous avions, il n\u2019\u00e9tait pas question d\u2019IA, et x\u2011bees nous a donn\u00e9 l\u2019outil permettant de g\u00e9n\u00e9rer un r\u00e9sum\u00e9 fid\u00e8le de l\u2019appel, des diff\u00e9rents points et objectifs abord\u00e9s au cours de cet appel et d\u2019un plan d\u2019action de suivi. Cela a compl\u00e8tement chang\u00e9 notre approche de gestion des appels que nous recevons r\u00e9guli\u00e8rement\u00a0ici\u201d. Gr\u00e2ce \u00e0 Wildix, Transinsa a\u00a0consid\u00e9rablement am\u00e9lior\u00e9 sa productivit\u00e9. D\u2019un c\u00f4t\u00e9, l\u2019entreprise b\u00e9n\u00e9ficie d\u00e9sormais d\u2019une r\u00e9partition \u00e9quitable des appels en interne, ce qui \u00e9tait auparavant impossible \u00e0\u00a0atteindre. De l\u2019autre, un sujet tr\u00e8s important a pu \u00eatre trait\u00e9\u00a0: les appels manqu\u00e9s. Fernando Benavides nous donne un exemple concret\u00a0: \u201cAvec Wildix, en seulement un mois, nous sommes pass\u00e9s de 18\u00a0% d\u2019appels manqu\u00e9s (ce\u00a0qui \u00e9tait parfois difficile \u00e0\u00a0mesurer avec pr\u00e9cision, ce\u00a0chiffre pouvait m\u00eame \u00eatre plus \u00e9lev\u00e9) \u00e0\u00a0seulement 7\u00a0% ce mois\u2011ci. L\u2019am\u00e9lioration a\u00a0\u00e9t\u00e9\u00a0spectaculaire\u201d. Jusqu'\u00e0 pr\u00e9sent, avec le PBX que nous avions, il n\u2019\u00e9tait pas question d\u2019IA, et x\u2011bees nous a donn\u00e9 l\u2019outil permettant de g\u00e9n\u00e9rer un r\u00e9sum\u00e9 fid\u00e8le de l'appel, des diff\u00e9rents points et objectifs abord\u00e9s au cours de cet appel et d\u2019un plan d\u2019action de suivi. Cela a compl\u00e8tement chang\u00e9 notre approche de gestion des appels que nous recevons r\u00e9guli\u00e8rement\u00a0ici. Fernando Benavides Responsable des\u00a0Op\u00e9rations et Coordinateur du\u00a0Centre de\u00a0Coordination Transinsa Un accompagnement de\u00a0proximit\u00e9 avec\u00a0IPCom\u00a0Asturias, Partenaire\u00a0Gold\u00a0Wildix Wildix a adapt\u00e9 chacune de ses solutions aux besoins de Transinsa, cr\u00e9ant ainsi un avantage comp\u00e9titif dans ce type de contexte professionnel o\u00f9 surgissent des moments critiques. Par\u00a0exemple, la possibilit\u00e9 de cr\u00e9er diff\u00e9rentes files d\u2019attente d\u2019appels dans le PBX. Cela permet \u00e0 une partie de la flotte de continuer \u00e0 travailler avec une file d\u2019attente conventionnelle pour g\u00e9rer les services quotidiens non urgents, tandis qu\u2019une autre partie est exclusivement d\u00e9di\u00e9e aux appels directs pour les v\u00e9hicules en\u00a0situation d\u2019urgence. Transinsa met en avant l\u2019excellent travail d\u2019IPCom Asturias, Partenaire Gold Wildix depuis\u00a02024. Comme le souligne Fernando Benavides\u00a0: \u201cL\u2019exp\u00e9rience avec Wildix et IPCom a \u00e9t\u00e9 fantastique. Chaque fois que vous souhaitez op\u00e9rer un changement de cette nature, surtout pour une entreprise de transport m\u00e9dical qui est repose sur les communications, vous avez besoin de quelqu\u2019un qui vous accompagne dans le processus, vous apporte le support n\u00e9cessaire, soit attentif \u00e0\u00a0vos besoins et propose des solutions rapides \u00e0\u00a0toutes vos questions lors de la mise en\u00a0\u0153uvre du\u00a0PBX\u201d. Perspectives\u00a0: de\u00a0nouvelles int\u00e9grations pour\u00a0am\u00e9liorer le\u00a0quotidien\u00a0op\u00e9rationnel La satisfaction de Transinsa envers Wildix est \u00e9vidente, comme en t\u00e9moignent les nouvelles fonctionnalit\u00e9s qu\u2019elle d\u00e9ploie\u00a0: l\u2019objectif est de notifier les techniciens ambulanciers qui se trouvent dans les ambulances qu\u2019un nouveau service leur est attribu\u00e9 par le Centre de Coordination des Ambulances. Auparavant, l\u2019entreprise envoyait un SMS sur le t\u00e9l\u00e9phone du technicien ainsi qu\u2019un email sur un second appareil. \u201cGr\u00e2ce \u00e0 l\u2019utilisation de la nouvelle plateforme Wildix et \u00e0 sa capacit\u00e9 d\u2019int\u00e9gration, nous avons modifi\u00e9 notre processus de notification aux techniciens\u00a0: d\u00e9sormais, un agent virtuel appelle directement les techniciens pour leur communiquer de mani\u00e8re personnalis\u00e9e l\u2019assignation d\u2019un nouveau service, et tout cela sans intervention des responsables du Centre de\u00a0Coordination\u201d, pr\u00e9cise\u00a0Transinsa. En conclusion, Fernando Benavides d\u00e9clare\u00a0: \u201cJe recommanderais Wildix \u00e0\u00a0d\u2019autres entreprises du\u00a0secteur du\u00a0transport m\u00e9dical, car\u00a0c\u2019est une\u00a0solution qui apporte une r\u00e9elle valeur \u00e0\u00a0la\u00a0gestion quotidienne du\u00a0transport\u201d. Exigences Communications unifi\u00e9es Standard t\u00e9l\u00e9phonique avanc\u00e9 Int\u00e9gration ERP Intelligence artificielle Valeur obtenue 12\u00a0% d'appels manqu\u00e9s en\u00a0moins Mise en\u00a0place de\u00a0la\u00a0priorisation dans les\u00a0files d'attente d'appels R\u00e9duction des\u00a0temps d'attente Agents virtuels pour\u00a0l'assignation des\u00a0services Cette solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0Partenaire\u00a0Wildix IPCOM ASTURIAS SISTEMAS Poligono\u00a0de\u00a0Asipo, Edificio\u00a0Asipo\u00a01, Portal\u00a03, Bajo\u00a012, 33428\u00a0Cayes\u2011Llanera\u00a0Asturias, Spain administracion@ipcomsistemas.es +34984281414 ipcomsistemas.es","clean_excerpt":"Transinsa g\u00e8re les appels critiques en temps r\u00e9el \u00e0\u00a0l'aide de\u00a0l'IA et d'agents virtuels, r\u00e9duisant ainsi les\u00a0appels manqu\u00e9s et les\u00a0temps d'attente gr\u00e2ce\u00a0\u00e0\u00a0Wildix Transinsa est une entreprise sp\u00e9cialis\u00e9e dans le transport m\u00e9dical dans les Asturies, pr\u00e9sente dans la r\u00e9gion depuis plus de 30\u00a0ans. Elle dispose d'une flotte de plus de 300\u00a0v\u00e9hicules, emploie 500\u00a0personnes et assure en moyenne...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8165630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8165630\/revisions"}],"predecessor-version":[{"id":8172563,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8165630\/revisions\/8172563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8143007"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8165630"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8165630"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8165630"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8165630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}