{"id":8161642,"date":"2023-04-20T14:20:00","date_gmt":"2023-04-20T12:20:00","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/increased-customer-retention-revenue-growth-thanks-to-x-caracal-for-call-center-monitoring-2\/"},"modified":"2025-09-16T12:19:25","modified_gmt":"2025-09-16T10:19:25","slug":"retention-accrue-des-clients-et-augmentation-des-revenus-grace-a-x-caracal-pour-le-monitoring-des-centres-dappels","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/retention-accrue-des-clients-et-augmentation-des-revenus-grace-a-x-caracal-pour-le-monitoring-des-centres-dappels\/","title":{"rendered":"Northside Truck &amp; Van"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8161642\" class=\"elementor elementor-8161642 elementor-8161640\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8405a9 e-flex e-con-boxed e-con e-child\" data-id=\"d8405a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b6a88f9 e-con-full e-flex e-con e-child\" data-id=\"b6a88f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f468740 elementor-widget elementor-widget-heading\" data-id=\"f468740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9tention accrue des\u00a0clients et augmentation des\u00a0revenus gr\u00e2ce\u00a0\u00e0\u00a0x\u2011caracal pour\u00a0le\u00a0monitoring des\u00a0centres d'appels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5befc0e elementor-widget elementor-widget-heading\" data-id=\"5befc0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Northside Truck\u00a0&amp; Van Ltd ont r\u00e9duit le\u00a0nombre d'appels manqu\u00e9s de\u00a025% \u00e0\u00a08% au\u00a0cours des\u00a012\u00a0premiers\u00a0mois d'utilisation des\u00a0Communications Unifi\u00e9es Wildix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad7816 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ad7816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eb98cd e-flex e-con-boxed e-con e-child\" data-id=\"2eb98cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d77ecbc e-con-full e-flex e-con e-child\" data-id=\"d77ecbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89d4a0e elementor-widget elementor-widget-image\" data-id=\"89d4a0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"100\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/05\/northside-logo.webp\" class=\"attachment-full size-full wp-image-8035214\" alt=\"northside-logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e201037 e-con-full e-flex e-con e-child\" data-id=\"e201037\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2638e elementor-widget elementor-widget-text-editor\" data-id=\"1d2638e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe concessionnaire Mercedes Benz prim\u00e9 Northside Truck\u00a0&#038; Van a consid\u00e9rablement r\u00e9duit le nombre d&#8217;appels manqu\u00e9s au cours des 12\u00a0premiers mois suivant l&#8217;utilisation du syst\u00e8me de\u00a0communications unifi\u00e9es Wildix, garantissant ainsi que le volume \u00e9lev\u00e9 de\u00a0demandes quotidiennes (entre 400 et 500) soit trait\u00e9 de\u00a0mani\u00e8re rapide et efficace.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf2ea8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bdf2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4571da e-flex e-con-boxed e-con e-child\" data-id=\"a4571da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6fdf34 elementor-widget elementor-widget-text-editor\" data-id=\"d6fdf34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Depuis la cr\u00e9ation de notre Trade Center en 2010, il\u00a0a\u00a0toujours \u00e9t\u00e9 tr\u00e8s important pour notre \u00e9quipe d&#8217;\u00eatre fiable et de\u00a0pouvoir r\u00e9pondre efficacement \u00e0\u00a0toutes les\u00a0demandes de\u00a0renseignements provenant des\u00a0entreprises. <b>Lorsque nous traitons entre 400 et 500 demandes par jour<\/b>, l&#8217;\u00e9quipe doit \u00eatre extr\u00eamement habile dans sa fa\u00e7on de\u00a0r\u00e9pondre \u00e0\u00a0ces appels. Au\u00a0cours des derni\u00e8res ann\u00e9es, <b>nous avons rencontr\u00e9 quelques difficult\u00e9s avec la\u00a0fa\u00e7on dont les syst\u00e8mes fonctionnaient\u00a0; nous devions chercher quelque chose de plus avanc\u00e9 technologiquement, quelque chose de\u00a0beaucoup plus adapt\u00e9 aux jours actuels et aux exigences des\u00a0clients<\/b>.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0bafd elementor-widget elementor-widget-text-editor\" data-id=\"9d0bafd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Depuis le d\u00e9ploiement de la solution Wildix, nous avons pu augmenter notre volume d&#8217;appels t\u00e9l\u00e9phoniques d&#8217;environ\u00a010%. Au\u00a0cours de\u00a0l&#8217;ann\u00e9e derni\u00e8re, le\u00a0nombre d&#8217;appels manqu\u00e9s a chut\u00e9 de\u00a025% \u00e0\u00a08% \u00e0\u00a0l&#8217;heure et le\u00a0nombre de demandes de renseignements que nous pouvons traiter par le biais du Trade Center a augment\u00e9, tout comme, le\u00a0chiffre d&#8217;affaires, la\u00a0fid\u00e9lisation des clients et notre capacit\u00e9 \u00e0\u00a0nous d\u00e9velopper \u00e0\u00a0l&#8217;avenir. Je\u00a0pense que c&#8217;est un \u00e9l\u00e9ment cl\u00e9 qui montre le\u00a0r\u00f4le important que Wildix et CommsProvider ont jou\u00e9 dans le\u00a0succ\u00e8s de\u00a0nos op\u00e9rations\u00a0commerciales.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef08dfa elementor-widget elementor-widget-text-editor\" data-id=\"ef08dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Nous utilisons actuellement Collaboration pour les demandes de renseignements g\u00e9n\u00e9raux par t\u00e9l\u00e9phone et pour r\u00e9pondre aux appels t\u00e9l\u00e9phoniques. Cette interface est \u00e9galement utilis\u00e9e pour les chats dans nos groupes d&#8217;utilisateurs. <b>Nous utilisons un Wallboard (tableau) pour les Indicateurs Cl\u00e9s de Performance (KPI) dans notre Trade Center<\/b>\u00a0\u2014 nous avons en fait des op\u00e9rations suppl\u00e9mentaires pour lesquelles le tableau mural est un outil tr\u00e8s utile pour voir les KPI et les performances de l&#8217;\u00e9quipe. En plus de cela, <b>nous utilisons x-caracal. Le package complet en fait un syst\u00e8me tr\u00e8s puissant dans notre\u00a0environnement<\/b>.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4afb3c0 e-con-full e-flex e-con e-child\" data-id=\"4afb3c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74682f4 elementor-widget elementor-widget-html\" data-id=\"74682f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/nni6fmx75x.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_nni6fmx75x videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44da79b elementor-widget elementor-widget-text-editor\" data-id=\"44da79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tApr\u00e8s avoir utilis\u00e9 le\u00a0syst\u00e8me Wildix pendant 12\u00a0mois, Northside Truck &amp; Van a constat\u00e9 des avantages significatifs, ce\u00a0que\u00a0confirme \u00e9galement Piotr\u00a0Brylinski\u00a0:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f63bd elementor-widget elementor-widget-text-editor\" data-id=\"59f63bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Le fait qu&#8217;il s&#8217;agisse d&#8217;un\u00a0syst\u00e8me en\u00a0Cloud et la facilit\u00e9 avec laquelle il\u00a0est possible de le faire \u00e9voluer dans l&#8217;entreprise en\u00a0d\u00e9veloppant des\u00a0sites ou en\u00a0ajoutant des\u00a0utilisateurs suppl\u00e9mentaires sont des\u00a0\u00e9l\u00e9ments\u00a0cl\u00e9s.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2bc92b elementor-widget elementor-widget-text-editor\" data-id=\"f2bc92b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Avec la formation minimale fournie, il\u00a0peut \u00eatre tr\u00e8s simple de se lancer dans l&#8217;utilisation de ce syst\u00e8me, et il\u00a0<b>nous permet de tirer le maximum d&#8217;avantages et de capacit\u00e9s<\/b> de celui\u2011ci\u00a0\u2014 que ce soit par le biais du chat, en r\u00e9pondant aux appels t\u00e9l\u00e9phoniques en utilisant l&#8217;application sur le mobile, et m\u00eame au point que si nous devons faire une formation \u00e0 distance, nous pouvons utiliser le partage d&#8217;\u00e9cran pour la\u00a0collaboration. Il\u00a0y a donc beaucoup de fonctionnalit\u00e9s diff\u00e9rentes auxquelles nous n&#8217;avions jamais pens\u00e9 en tant qu&#8217;entreprise, et maintenant, pour l&#8217;avenir, <b>cela nous donne la possibilit\u00e9 d&#8217;utiliser Wildix et ses fonctions au\u00a0sein de\u00a0l&#8217;entreprise<\/b>.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14b6c74 e-flex e-con-boxed e-con e-child\" data-id=\"14b6c74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-093a15d e-con-full e-flex e-con e-child\" data-id=\"093a15d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f08d7 elementor-widget elementor-widget-heading\" data-id=\"a4f08d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9-requis<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7110ed elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c7110ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Syst\u00e8me de communication d'entreprise fiable et technologiquement\u00a0avanc\u00e9 <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Syst\u00e8me de\u00a0communication capable de\u00a0r\u00e9pondre \u00e0\u00a0un\u00a0volume \u00e9lev\u00e9 de\u00a0demandes quotidiennes <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Capacit\u00e9s de\u00a0travail \u00e0\u00a0distance <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tableaux (Wallboards) pour\u00a0le\u00a0suivi des\u00a0indicateurs cl\u00e9s de\u00a0performance\u00a0(KPI) <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Interface simple et intuitive<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Bas\u00e9 sur le\u00a0Cloud<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-119361c e-con-full e-flex e-con e-child\" data-id=\"119361c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb2733 elementor-widget elementor-widget-heading\" data-id=\"ddb2733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valeur Gagn\u00e9e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f12b0cc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f12b0cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Augmentation du\u00a0volume des\u00a0appels t\u00e9l\u00e9phoniques d'environ\u00a010%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le nombre d'appels manqu\u00e9s est pass\u00e9 de\u00a025% \u00e0\u00a08% au cours des 12 premiers mois<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Augmentation des\u00a0revenus <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Augmentation de\u00a0la\u00a0fid\u00e9lisation clients<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-073e5a8 e-flex e-con-boxed e-con e-child\" data-id=\"073e5a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-553cb27 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"553cb27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff648b5 elementor-widget elementor-widget-heading\" data-id=\"ff648b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc4e3e e-con-full e-flex e-con e-child\" data-id=\"5bc4e3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-b1455c2 e-con-full e-flex e-con e-child\" data-id=\"b1455c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74ac613 elementor-widget elementor-widget-image\" data-id=\"74ac613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"754\" height=\"188\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/09\/CommsProvider-logo.webp\" class=\"attachment-large size-large wp-image-8052768\" alt=\"CommsProvider logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/09\/CommsProvider-logo.webp 754w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/09\/CommsProvider-logo-300x75.webp 300w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dee211 e-con-full e-flex e-con e-child\" data-id=\"4dee211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4caa4 elementor-align-start elementor-tablet-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1c4caa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 24v72h-64V16c0-8.84-7.16-16-16-16h-16c-8.84 0-16 7.16-16 16v80h-64V16c0-8.84-7.16-16-16-16H80c-8.84 0-16 7.16-16 16v80H24c-13.26 0-24 10.74-24 24v360c0 17.67 14.33 32 32 32h576c17.67 0 32-14.33 32-32V216c0-13.26-10.75-24-24-24zM128 404c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm128 192c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12V76c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 288c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CommsProvider<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The\u00a0Continuum, Moderna\u00a0Business\u00a0Park, Mytholmroyd, HX7\u00a05QQ, United\u00a0Kingdom<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+443458550700\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span 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Au\u00a0cours de\u00a0l\u2019ann\u00e9e derni\u00e8re, le\u00a0nombre d\u2019appels manqu\u00e9s a chut\u00e9 de\u00a025% \u00e0\u00a08% \u00e0\u00a0l\u2019heure et le\u00a0nombre de demandes de renseignements que nous pouvons traiter par le biais du Trade Center a augment\u00e9, tout comme, le\u00a0chiffre d\u2019affaires, la\u00a0fid\u00e9lisation des clients et notre capacit\u00e9 \u00e0\u00a0nous d\u00e9velopper \u00e0\u00a0l\u2019avenir. Je\u00a0pense que c\u2019est un \u00e9l\u00e9ment cl\u00e9 qui montre le\u00a0r\u00f4le important que Wildix et CommsProvider ont jou\u00e9 dans le\u00a0succ\u00e8s de\u00a0nos op\u00e9rations\u00a0commerciales.\u201d \u201cNous utilisons actuellement Collaboration pour les demandes de renseignements g\u00e9n\u00e9raux par t\u00e9l\u00e9phone et pour r\u00e9pondre aux appels t\u00e9l\u00e9phoniques. Cette interface est \u00e9galement utilis\u00e9e pour les chats dans nos groupes d\u2019utilisateurs. Nous utilisons un Wallboard (tableau) pour les Indicateurs Cl\u00e9s de Performance (KPI) dans notre Trade Center\u00a0\u2014 nous avons en fait des op\u00e9rations suppl\u00e9mentaires pour lesquelles le tableau mural est un outil tr\u00e8s utile pour voir les KPI et les performances de l\u2019\u00e9quipe. En plus de cela, nous utilisons x-caracal. Le package complet en fait un syst\u00e8me tr\u00e8s puissant dans notre\u00a0environnement.\u201d Apr\u00e8s avoir utilis\u00e9 le\u00a0syst\u00e8me Wildix pendant 12\u00a0mois, Northside Truck & Van a constat\u00e9 des avantages significatifs, ce\u00a0que\u00a0confirme \u00e9galement Piotr\u00a0Brylinski\u00a0: \u201cLe fait qu\u2019il s\u2019agisse d\u2019un\u00a0syst\u00e8me en\u00a0Cloud et la facilit\u00e9 avec laquelle il\u00a0est possible de le faire \u00e9voluer dans l\u2019entreprise en\u00a0d\u00e9veloppant des\u00a0sites ou en\u00a0ajoutant des\u00a0utilisateurs suppl\u00e9mentaires sont des\u00a0\u00e9l\u00e9ments\u00a0cl\u00e9s.\u201d \u201cAvec la formation minimale fournie, il\u00a0peut \u00eatre tr\u00e8s simple de se lancer dans l\u2019utilisation de ce syst\u00e8me, et il\u00a0nous permet de tirer le maximum d\u2019avantages et de capacit\u00e9s de celui\u2011ci\u00a0\u2014 que ce soit par le biais du chat, en r\u00e9pondant aux appels t\u00e9l\u00e9phoniques en utilisant l\u2019application sur le mobile, et m\u00eame au point que si nous devons faire une formation \u00e0 distance, nous pouvons utiliser le partage d\u2019\u00e9cran pour la\u00a0collaboration. Il\u00a0y a donc beaucoup de fonctionnalit\u00e9s diff\u00e9rentes auxquelles nous n\u2019avions jamais pens\u00e9 en tant qu\u2019entreprise, et maintenant, pour l\u2019avenir, cela nous donne la possibilit\u00e9 d\u2019utiliser Wildix et ses fonctions au\u00a0sein de\u00a0l\u2019entreprise.\u201d Pr\u00e9-requis Syst\u00e8me de communication d'entreprise fiable et technologiquement\u00a0avanc\u00e9 Syst\u00e8me de\u00a0communication capable de\u00a0r\u00e9pondre \u00e0\u00a0un\u00a0volume \u00e9lev\u00e9 de\u00a0demandes quotidiennes Capacit\u00e9s de\u00a0travail \u00e0\u00a0distance Tableaux (Wallboards) pour\u00a0le\u00a0suivi des\u00a0indicateurs cl\u00e9s de\u00a0performance\u00a0(KPI) Interface simple et intuitive Bas\u00e9 sur le\u00a0Cloud Valeur Gagn\u00e9e Augmentation du\u00a0volume des\u00a0appels t\u00e9l\u00e9phoniques d'environ\u00a010% Le nombre d'appels manqu\u00e9s est pass\u00e9 de\u00a025% \u00e0\u00a08% au cours des 12 premiers mois Augmentation des\u00a0revenus Augmentation de\u00a0la\u00a0fid\u00e9lisation clients La solution a\u00a0\u00e9t\u00e9\u00a0fournie par\u00a0le\u00a0partenaire\u00a0Wildix CommsProvider The\u00a0Continuum, Moderna\u00a0Business\u00a0Park, Mytholmroyd, HX7\u00a05QQ, United\u00a0Kingdom +44 (345) 855 0700 commsprovider.co.uk","clean_excerpt":"R\u00e9tention accrue des\u00a0clients et augmentation des\u00a0revenus gr\u00e2ce\u00a0\u00e0\u00a0x\u2011caracal pour\u00a0le\u00a0monitoring des\u00a0centres d'appels Northside Truck\u00a0& Van Ltd ont r\u00e9duit le\u00a0nombre d'appels manqu\u00e9s de\u00a025% \u00e0\u00a08% au\u00a0cours des\u00a012\u00a0premiers\u00a0mois d'utilisation des\u00a0Communications Unifi\u00e9es Wildix Le concessionnaire Mercedes Benz prim\u00e9 Northside Truck\u00a0& Van a consid\u00e9rablement r\u00e9duit le nombre d'appels manqu\u00e9s au cours des 12\u00a0premiers mois suivant l'utilisation du syst\u00e8me de\u00a0communications unifi\u00e9es Wildix, garantissant...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8161642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8161642\/revisions"}],"predecessor-version":[{"id":8161787,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8161642\/revisions\/8161787"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/7905900"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8161642"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8161642"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8161642"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8161642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}