{"id":8041734,"date":"2023-06-29T22:57:39","date_gmt":"2023-06-29T20:57:39","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=8041734"},"modified":"2026-02-06T10:43:13","modified_gmt":"2026-02-06T09:43:13","slug":"muta-sante-ameliore-la-gestion-de-ses-flux-dappels-avec-wildix","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/muta-sante-ameliore-la-gestion-de-ses-flux-dappels-avec-wildix\/","title":{"rendered":"Muta Sant\u00e9 am\u00e9liore la gestion de ses flux d\u2019appels avec Wildix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8041734\" class=\"elementor elementor-8041734\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-201d604d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"201d604d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e9aaf59\" data-id=\"6e9aaf59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f0882e elementor-widget elementor-widget-heading\" data-id=\"7f0882e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Muta Sant\u00e9 s\u2019appuie sur les outils Collaboration et x-caracal <br>pour augmenter sa satisfaction client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e88d6a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e88d6a8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f0e0eac\" data-id=\"3f0e0eac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ac01fd5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ac01fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d00a8f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d00a8f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-20f83e3d\" data-id=\"20f83e3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-259197a0\" data-id=\"259197a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e24273f elementor-widget elementor-widget-image\" data-id=\"e24273f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/muta-sante-logo.webp\" class=\"attachment-full size-full wp-image-8043620\" alt=\"Muta Sant\u00e9 logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3912c7b1\" data-id=\"3912c7b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70ffc6ad elementor-widget elementor-widget-text-editor\" data-id=\"70ffc6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9, premi\u00e8re mutuelle d\u2019Alsace, couvre 135 000 clients en leurs proposant des couvertures en sant\u00e9 et en pr\u00e9voyance et ce \u00e0 destination des particuliers mais \u00e9galement des entreprises.\nLa soci\u00e9t\u00e9, cr\u00e9\u00e9e en 1994, emploie aujourd\u2019hui 107 salari\u00e9s \u00e0 Mulhouse et g\u00e9n\u00e8re un chiffre d&#8217;affaires d\u2019environ 120 millions d\u2019euros.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2eafcd7e\" data-id=\"2eafcd7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b6fe285 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b6fe285\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1608b9ff\" data-id=\"1608b9ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f0c03ee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7f0c03ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a39684c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a39684c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5e57f088\" data-id=\"5e57f088\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-723f7728\" data-id=\"723f7728\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97f78bc elementor-widget elementor-widget-heading\" data-id=\"97f78bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le Probl\u00e8me<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c9bc52 elementor-widget elementor-widget-text-editor\" data-id=\"45c9bc52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAutrefois membre d\u2019un groupe national Muta Sant\u00e9 a pris son ind\u00e9pendance en 2018 , moment choisi pour mener une r\u00e9flexion quant \u00e0 la refonte des outils d\u00e9j\u00e0 en place et tout particuli\u00e8rement de leur t\u00e9l\u00e9phonie. Philippe Faulhaber, Directeur de Production chez Muta Sant\u00e9, a ainsi \u00e9t\u00e9 \u00e0 l\u2019origine de cette refonte, avec notamment pour but de gagner en ind\u00e9pendance.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65a80954 elementor-widget elementor-widget-text-editor\" data-id=\"65a80954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe projet \u00e9tait tourn\u00e9 autour de 3 enjeux principaux : \u201cIl y avait le besoin de disposer d\u2019outils qui \u00e9taient mieux adapt\u00e9s \u00e0 nos besoins actuels et futurs\u201d, nous explique Adrien Fran\u00e7ois, Assistant \u00e0 la Ma\u00eetrise d\u2019Ouvrage, en charge de mener ce projet. \u201cIl y avait aussi le besoin de devoir maximiser la disponibilit\u00e9 aupr\u00e8s de nos clients mais aussi de fiabiliser les \u00e9changes avec eux. Et il y avait un aspect r\u00e9glementaire qui \u00e9tait le fait de pouvoir enregistrer les conversations li\u00e9es \u00e0 du d\u00e9marchage t\u00e9l\u00e9phonique ce qui n\u2019\u00e9tait pas possible avec l\u2019ancienne solution\u201d.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b363847 elementor-widget elementor-widget-heading\" data-id=\"1b363847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524f0e73 elementor-widget elementor-widget-text-editor\" data-id=\"524f0e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tC\u2019est dans ce cadre que Muta Sant\u00e9 s\u2019est tourn\u00e9e vers les solutions Wildix et tout particuli\u00e8rement vers la solution Collaboration.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d847122 elementor-widget elementor-widget-text-editor\" data-id=\"4d847122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa solution Wildix a ainsi \u00e9t\u00e9 d\u00e9ploy\u00e9e sur recommandation de Quonex Alsatel, Partenaire Gold Wildix, afin notamment de r\u00e9pondre aux besoins de flexibilit\u00e9 dans les usages et besoins de Muta Sant\u00e9. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48fcd49 elementor-widget elementor-widget-text-editor\" data-id=\"48fcd49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL\u2019objectif du choix de la solution Collaboration de Wildix \u00e9tait de fiabiliser l\u2019accueil t\u00e9l\u00e9phonique et de maximiser notre disponibilit\u00e9 aupr\u00e8s de nos clients. L\u2019entreprise a ainsi pris de le temps de mettre les choses \u00e0 plat afin de s\u00e9lectionner la bonne solution de t\u00e9l\u00e9phonie qui lui convenait et non celle qui lui \u00e9tait impos\u00e9e. En effet comme l\u2019avance Adrien Fran\u00e7ois, \u201c98% de nos besoins concernent la t\u00e9l\u00e9phonie\u201d.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa171d6 elementor-widget elementor-widget-text-editor\" data-id=\"aa171d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u201cNous avons un usage qui est relativement simple car dans l\u2019outil t\u00e9l\u00e9phonie, on ne traite que la voix.\u201d pr\u00e9cise Philippe Faulhaber. Une organisation par centre de contact m\u00e9tier, d\u00e9coup\u00e9 en 3 p\u00f4les et avec un syst\u00e8me de bascule des appels en fonction des disponibilit\u00e9s des agents. La qualit\u00e9 de l\u2019accueil et du d\u00e9croch\u00e9 t\u00e9l\u00e9phonique ont donc \u00e9t\u00e9 au coeur du d\u00e9ploiement effectu\u00e9 par Quonex Alsatel\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d291fb2 elementor-widget elementor-widget-spacer\" data-id=\"d291fb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afaa4d0 elementor-widget elementor-widget-text-editor\" data-id=\"afaa4d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/8j3hm8jqz2.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_8j3hm8jqz2 seo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/8j3hm8jqz2\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aace027 elementor-widget elementor-widget-text-editor\" data-id=\"5aace027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong><em><\/em><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374f3c22 elementor-widget elementor-widget-heading\" data-id=\"374f3c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les R\u00e9sultats<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-3da0f2a4\" data-id=\"3da0f2a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1118980c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1118980c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-242b79ec\" data-id=\"242b79ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-69f754bd\" data-id=\"69f754bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39a0f1df elementor-widget elementor-widget-image\" data-id=\"39a0f1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"363\" height=\"338\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1.jpg\" class=\"attachment-large size-large wp-image-8042102\" alt=\"Philippe Faulhaber\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1.jpg 363w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1-300x279.jpg 300w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-11c630ea\" data-id=\"11c630ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34367254 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"34367254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cAujourd\u2019hui nous sommes tr\u00e8s satisfaits de la solution Wildix, nous avons pu voir des am\u00e9liorations sur la qualit\u00e9 de la voix, nous avons pu augmenter notre taux de d\u00e9croch\u00e9 et de ce fait d\u2019augmenter la satisfaction de nos clients\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Philippe Faulhaber, Directeur de Production chez Muta Sant\u00e9<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1d7733de\" data-id=\"1d7733de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd97b3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd97b3f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-85131ec\" data-id=\"85131ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1f0afc9\" data-id=\"1f0afc9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-392130f3 elementor-widget elementor-widget-text-editor\" data-id=\"392130f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn d\u00e9ploiement efficace qui a pu s\u2019effectuer sur un mois, fin 2022, sans interruption des activit\u00e9s, et ce malgr\u00e9 une p\u00e9riode d\u2019activit\u00e9s des plus strat\u00e9giques pour Muta Sant\u00e9 : \u201cLe d\u00e9ploiement de la solution Collaboration de Wildix concerne l\u2019ensemble des 100 salari\u00e9s de Muta Sant\u00e9 m\u00eame si notre choix s\u2019est port\u00e9 avant tout sur les avantages apport\u00e9s par Wildix sur la gestion des solutions de centre de contact. L\u2019int\u00e9r\u00eat de la solution est que les fonctionnalit\u00e9s Wildix b\u00e9n\u00e9ficient \u00e9galement \u00e0 nos groupes de d\u00e9bordements\u201d, poursuit Philippe Faulhaber.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-321da12e elementor-widget elementor-widget-text-editor\" data-id=\"321da12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9 a \u00e9galement am\u00e9lior\u00e9 sa capacit\u00e9 \u00e0 analyser les flux d\u2019appels au travers de x-caracal : \u201cNous pouvons \u00e9galement sortir des statistiques plus facilement qu\u2019avec l\u2019ancien outil\u201d. Un d\u00e9ploiement qui a \u00e9galement permis un fort gain d\u2019autonomie sur le param\u00e9trage de l\u2019outil, chose qui n\u2019\u00e9tait pas \u00e9vidente auparavant puisqu\u2019il \u00e9tait n\u00e9cessaire de passer par l\u2019ancien prestataire.\u201d\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7ea258 elementor-widget elementor-widget-text-editor\" data-id=\"2d7ea258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDes r\u00e9sultats rapidement visibles et \u00e0 l\u2019impact non n\u00e9gligeable : \u201cNous avons clairement eu un gain financier et fonctionnel avec Wildix\u201d conclut Adrien Fran\u00e7ois.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f60850f\" data-id=\"f60850f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68e6192b elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68e6192b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-44c11fed\" data-id=\"44c11fed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-7da1c7f4\" data-id=\"7da1c7f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7177ba elementor-widget elementor-widget-heading\" data-id=\"f7177ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9-requis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b8086 elementor-widget elementor-widget-text-editor\" data-id=\"55b8086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">\nContinuit\u00e9 de service\n<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Adapt\u00e9 au t\u00e9l\u00e9travail<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Solution centre de contact<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6249788f\" data-id=\"6249788f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4f382 elementor-widget elementor-widget-heading\" data-id=\"2b4f382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Valeur Gagn\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b896aa4 elementor-widget elementor-widget-text-editor\" data-id=\"b896aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\"><li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Am\u00e9lioration de la satisfaction client<\/span><\/li><li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Autonomie administrative<\/span><\/li><li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Gain financier <\/span><\/li><li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Poursuite du flexoffice<\/span><\/li><li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">D\u00e9mat\u00e9rialisation<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-529263d1\" data-id=\"529263d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2884b95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2884b95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a4c1db8\" data-id=\"1a4c1db8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ed21373 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"2ed21373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8041734 gallery-columns-4 gallery-size-large'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 6\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ3OCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTYtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2.jpg'><img width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 6\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 5\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ3MSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTUtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2.jpg'><img loading=\"lazy\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 5\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 3\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ2NCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTMtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2.jpg'><img loading=\"lazy\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 3\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ1NywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTItMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2.jpg'><img loading=\"lazy\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 2\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ1MCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTEtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2.jpg'><img loading=\"lazy\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 1\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure 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gallery 8\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante8-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante8-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante8-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante8-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta Sant\u00e9 gallery 7\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQyOSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTctMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" 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elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37e2b05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19c25428\" data-id=\"19c25428\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfe9670 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cfe9670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7513c910 elementor-widget elementor-widget-heading\" data-id=\"7513c910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La solution a \u00e9t\u00e9 fournie par le partenaire Wildix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c372251 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c372251\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2857ba58\" data-id=\"2857ba58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4b5349a8\" data-id=\"4b5349a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c6163ca elementor-widget elementor-widget-image\" data-id=\"4c6163ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"108\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel.jpg\" class=\"attachment-large size-large wp-image-8041935\" alt=\"Quonex-Alsatel\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel.jpg 471w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel-300x69.jpg 300w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-308065\" data-id=\"308065\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c1e156 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6c1e156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Quonex Alsatel<\/span><\/span><\/strong><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> 5 Impasse Antoine Imbs <\/span><\/span><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">67810 Holtzheim, France <\/span><\/span><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">+ 33 (0) 3 88 76 22 22 <\/span><\/span><br\/>\n<a href=\"https:\/\/www.quonex.fr\/\" target=\"_blank\" rel=\"noopener\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">www.quonex.fr<\/span><\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5e0ef83e\" data-id=\"5e0ef83e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a63121b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4a63121b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Muta Sant\u00e9 s\u2019appuie sur les outils Collaboration et x-caracal pour augmenter sa satisfaction client Muta Sant\u00e9, premi\u00e8re mutuelle d\u2019Alsace, couvre 135 000 clients en leurs proposant des couvertures en sant\u00e9 et en pr\u00e9voyance et ce \u00e0 destination des particuliers mais \u00e9galement des entreprises. La soci\u00e9t\u00e9, cr\u00e9\u00e9e en 1994, emploie aujourd\u2019hui 107 salari\u00e9s \u00e0 Mulhouse et [&hellip;]<\/p>\n","protected":false},"featured_media":8042485,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Sant\u00e9 s\u2019appuie sur les outils Collaboration et x-caracal pour augmenter sa satisfaction client Muta Sant\u00e9, premi\u00e8re mutuelle d\u2019Alsace, couvre 135 000 clients en leurs proposant des couvertures en sant\u00e9 et en pr\u00e9voyance et ce \u00e0 destination des particuliers mais \u00e9galement des entreprises. La soci\u00e9t\u00e9, cr\u00e9\u00e9e en 1994, emploie aujourd\u2019hui 107 salari\u00e9s \u00e0 Mulhouse et g\u00e9n\u00e8re un chiffre d\u2019affaires d\u2019environ 120 millions d\u2019euros. Le Probl\u00e8me Autrefois membre d\u2019un groupe national Muta Sant\u00e9 a pris son ind\u00e9pendance en 2018 , moment choisi pour mener une r\u00e9flexion quant \u00e0 la refonte des outils d\u00e9j\u00e0 en place et tout particuli\u00e8rement de leur t\u00e9l\u00e9phonie. Philippe Faulhaber, Directeur de Production chez Muta Sant\u00e9, a ainsi \u00e9t\u00e9 \u00e0 l\u2019origine de cette refonte, avec notamment pour but de gagner en ind\u00e9pendance. Le projet \u00e9tait tourn\u00e9 autour de 3 enjeux principaux : \u201cIl y avait le besoin de disposer d\u2019outils qui \u00e9taient mieux adapt\u00e9s \u00e0 nos besoins actuels et futurs\u201d, nous explique Adrien Fran\u00e7ois, Assistant \u00e0 la Ma\u00eetrise d\u2019Ouvrage, en charge de mener ce projet. \u201cIl y avait aussi le besoin de devoir maximiser la disponibilit\u00e9 aupr\u00e8s de nos clients mais aussi de fiabiliser les \u00e9changes avec eux. Et il y avait un aspect r\u00e9glementaire qui \u00e9tait le fait de pouvoir enregistrer les conversations li\u00e9es \u00e0 du d\u00e9marchage t\u00e9l\u00e9phonique ce qui n\u2019\u00e9tait pas possible avec l\u2019ancienne solution\u201d. La Solution C\u2019est dans ce cadre que Muta Sant\u00e9 s\u2019est tourn\u00e9e vers les solutions Wildix et tout particuli\u00e8rement vers la solution Collaboration. La solution Wildix a ainsi \u00e9t\u00e9 d\u00e9ploy\u00e9e sur recommandation de Quonex Alsatel, Partenaire Gold Wildix, afin notamment de r\u00e9pondre aux besoins de flexibilit\u00e9 dans les usages et besoins de Muta Sant\u00e9. L\u2019objectif du choix de la solution Collaboration de Wildix \u00e9tait de fiabiliser l\u2019accueil t\u00e9l\u00e9phonique et de maximiser notre disponibilit\u00e9 aupr\u00e8s de nos clients. L\u2019entreprise a ainsi pris de le temps de mettre les choses \u00e0 plat afin de s\u00e9lectionner la bonne solution de t\u00e9l\u00e9phonie qui lui convenait et non celle qui lui \u00e9tait impos\u00e9e. En effet comme l\u2019avance Adrien Fran\u00e7ois, \u201c98% de nos besoins concernent la t\u00e9l\u00e9phonie\u201d. \u201cNous avons un usage qui est relativement simple car dans l\u2019outil t\u00e9l\u00e9phonie, on ne traite que la voix.\u201d pr\u00e9cise Philippe Faulhaber. Une organisation par centre de contact m\u00e9tier, d\u00e9coup\u00e9 en 3 p\u00f4les et avec un syst\u00e8me de bascule des appels en fonction des disponibilit\u00e9s des agents. La qualit\u00e9 de l\u2019accueil et du d\u00e9croch\u00e9 t\u00e9l\u00e9phonique ont donc \u00e9t\u00e9 au coeur du d\u00e9ploiement effectu\u00e9 par Quonex Alsatel Les R\u00e9sultats \u201cAujourd\u2019hui nous sommes tr\u00e8s satisfaits de la solution Wildix, nous avons pu voir des am\u00e9liorations sur la qualit\u00e9 de la voix, nous avons pu augmenter notre taux de d\u00e9croch\u00e9 et de ce fait d\u2019augmenter la satisfaction de nos clients\u201d Philippe Faulhaber, Directeur de Production chez Muta Sant\u00e9 Un d\u00e9ploiement efficace qui a pu s\u2019effectuer sur un mois, fin 2022, sans interruption des activit\u00e9s, et ce malgr\u00e9 une p\u00e9riode d\u2019activit\u00e9s des plus strat\u00e9giques pour Muta Sant\u00e9 : \u201cLe d\u00e9ploiement de la solution Collaboration de Wildix concerne l\u2019ensemble des 100 salari\u00e9s de Muta Sant\u00e9 m\u00eame si notre choix s\u2019est port\u00e9 avant tout sur les avantages apport\u00e9s par Wildix sur la gestion des solutions de centre de contact. L\u2019int\u00e9r\u00eat de la solution est que les fonctionnalit\u00e9s Wildix b\u00e9n\u00e9ficient \u00e9galement \u00e0 nos groupes de d\u00e9bordements\u201d, poursuit Philippe Faulhaber. Muta Sant\u00e9 a \u00e9galement am\u00e9lior\u00e9 sa capacit\u00e9 \u00e0 analyser les flux d\u2019appels au travers de x-caracal : \u201cNous pouvons \u00e9galement sortir des statistiques plus facilement qu\u2019avec l\u2019ancien outil\u201d. Un d\u00e9ploiement qui a \u00e9galement permis un fort gain d\u2019autonomie sur le param\u00e9trage de l\u2019outil, chose qui n\u2019\u00e9tait pas \u00e9vidente auparavant puisqu\u2019il \u00e9tait n\u00e9cessaire de passer par l\u2019ancien prestataire.\u201d Des r\u00e9sultats rapidement visibles et \u00e0 l\u2019impact non n\u00e9gligeable : \u201cNous avons clairement eu un gain financier et fonctionnel avec Wildix\u201d conclut Adrien Fran\u00e7ois. Pr\u00e9-requis Continuit\u00e9 de service Adapt\u00e9 au t\u00e9l\u00e9travail Solution centre de contact Valeur Gagn\u00e9e Am\u00e9lioration de la satisfaction clientAutonomie administrativeGain financier Poursuite du flexofficeD\u00e9mat\u00e9rialisation La solution a \u00e9t\u00e9 fournie par le partenaire Wildix Quonex Alsatel 5 Impasse Antoine Imbs 67810 Holtzheim, France + 33 (0) 3 88 76 22 22 www.quonex.fr","clean_excerpt":"Muta Sant\u00e9 s\u2019appuie sur les outils Collaboration et x-caracal pour augmenter sa satisfaction client Muta Sant\u00e9, premi\u00e8re mutuelle d\u2019Alsace, couvre 135 000 clients en leurs proposant des couvertures en sant\u00e9 et en pr\u00e9voyance et ce \u00e0 destination des particuliers mais \u00e9galement des entreprises. La soci\u00e9t\u00e9, cr\u00e9\u00e9e en 1994, emploie aujourd\u2019hui 107 salari\u00e9s \u00e0 Mulhouse et...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8041734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":4,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8041734\/revisions"}],"predecessor-version":[{"id":8184298,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8041734\/revisions\/8184298"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/8042485"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8041734"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8041734"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8041734"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8041734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}