{"id":8036729,"date":"2022-06-02T08:40:47","date_gmt":"2022-06-02T06:40:47","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/smicval-von-libournais-haute-gironde\/"},"modified":"2023-06-08T12:39:58","modified_gmt":"2023-06-08T10:39:58","slug":"smicval-von-libournais-haute-gironde","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/","title":{"rendered":"LE SMICVAL DU LIBOURNAIS HAUTE-GIRONDE"},"content":{"rendered":"\t\t
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La Communication Unifi\u00e9e Wildix se met au service des collectivit\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"smicval-logo\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLe SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement des d\u00e9chets sur un territoire de 141 communes et aupr\u00e8s de plus de 200 000 habitants. Le centre de tri est compos\u00e9 de deux sites : le premier \u00e0 Libourne, le second \u00e0 Saint Girons. 40 kilom\u00e8tres s\u00e9parent ces deux sites, occup\u00e9s par 120 personnes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Probl\u00e8me : <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLa principale exigence du SMICVAL est que les deux sites fonctionnent comme \u00e9tant une seule unit\u00e9 en harmonisant leur communication.<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SMICVAL holds ISO 9000 accreditation. Thus, its main concern concerned the control of call processing. <\/span>The 3 switchboard operators, in charge of receiving calls, are subject to a limited response time, because this standard requires very strict quality requirements. <\/span>Thanks to CDR-View, whose access is restricted to a single person in the company, SMICVAL can now extract data relating to telephone traffic and adjust the schedule of its switchboard operators accordingly, for an improved customer relationship.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"Nous avons tr\u00e8s vite compris que le syst\u00e8me Wildix \u00e9tait ce qu\u2019il nous fallait. Nous avions besoin de visualiser l\u2019\u00e9tat de pr\u00e9sence de tous les collaborateurs car les plannings pr\u00e9-\u00e9tablis des salari\u00e9s ne sont pas communiqu\u00e9s \u00e0 tous. Aussi, il fallait que la ligne directe de l\u2019utilisateur puisse \u00eatre accessible sur mobile en cas de d\u00e9placement\"\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tnous explique le responsable des syst\u00e8mes informatiques.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Probl\u00e8mes r\u00e9solus :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To meet several constraints, technicians were tasked with carrying out a complete audit of the technical infrastructure. They then communicated their recommendations to the SMICVAL teams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t“Wildix hardware had proven itself in pre-sales with a demonstration of system functionality and capability.”\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le R\u00e9sultat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLe calendrier de d\u00e9ploiement progressif pr\u00e9voit alors de proc\u00e9der \u00e0 l\u2019installation de chaque site s\u00e9par\u00e9ment, puis en phase finale, d\u2019interconnecter les deux iPBX. Des formations sont men\u00e9es par groupe. La transition du SMICVAL vers les Communications Unifi\u00e9es est r\u00e9ussie.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIl est important de noter que le SMICVAL, pour des raisons de s\u00e9curit\u00e9, \u00e9volue sur un r\u00e9seau VPN extr\u00eamement ferm\u00e9. Une \u00e9ni\u00e8me contrainte qui n\u2019a pas emp\u00each\u00e9 le syst\u00e8me d\u2019\u00eatre op\u00e9rationnel en d\u00e9cembre 2016 comme le pr\u00e9voyait le r\u00e9troplanning.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t“Necesit\u00e1bamos visualizar el estado de presencia de todos los empleados porque los horarios preestablecidos de los empleados no son conocidos por todos. adem\u00e1s, la l\u00ednea directa del usuario deb\u00eda poder ser accesible desde el tel\u00e9fono m\u00f3vil en caso de desplazamientos”. Estelle De Blasiis, Responsable Inform\u00e1tica de SMICVAL du Libournais Haute-Gironde\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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The solution was implemented by Wildix Partner<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SAVIA<\/strong>
13 LD Estebelingue
33540 Castelviel France
Phone: +33 5 56 61 75 38
saviaconseil.fr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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La Communication Unifi\u00e9e Wildix se met au service des collectivit\u00e9s Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement des d\u00e9chets sur un territoire de 141 communes et aupr\u00e8s de plus de 200 000 habitants. Le centre de tri est compos\u00e9 de deux […]<\/p>\n","protected":false},"featured_media":7931438,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"case_study_industry":[930,878],"case_study_region":[928],"case_study_size":[921],"class_list":["post-8036729","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_industry-trade-services-fr","case_study_industry-social-public-services-fr","case_study_region-french-speaking-countries-fr","case_study_size-50-250-fr"],"acf":[],"yoast_head":"\nLE SMICVAL du Libournais Haute-Gironde - 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Wildix Histoires de Clients","isPartOf":{"@id":"https:\/\/www.wildix.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/#primaryimage"},"image":{"@id":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/le-smicval-du-libournais-haute-gironde-wildix-case-study.jpeg","datePublished":"2022-06-02T06:40:47+00:00","dateModified":"2023-06-08T10:39:58+00:00","description":"Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement...","breadcrumb":{"@id":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/#primaryimage","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/le-smicval-du-libournais-haute-gironde-wildix-case-study.jpeg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/le-smicval-du-libournais-haute-gironde-wildix-case-study.jpeg","width":1200,"height":630},{"@type":"BreadcrumbList","@id":"https:\/\/www.wildix.com\/fr\/case-studies\/smicval-von-libournais-haute-gironde\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wildix.com\/fr\/home-copy\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/www.wildix.com\/fr\/case-studies\/"},{"@type":"ListItem","position":3,"name":"LE SMICVAL DU LIBOURNAIS HAUTE-GIRONDE"}]},{"@type":"WebSite","@id":"https:\/\/www.wildix.com\/fr\/#website","url":"https:\/\/www.wildix.com\/fr\/","name":"Wildix","description":"","publisher":{"@id":"https:\/\/www.wildix.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wildix.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.wildix.com\/fr\/#organization","name":"Wildix","url":"https:\/\/www.wildix.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.wildix.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","caption":"Wildix"},"image":{"@id":"https:\/\/www.wildix.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW","https:\/\/x.com\/wildix_"]}]}},"clean_content":"La Communication Unifi\u00e9e Wildix se met au service des collectivit\u00e9s Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement des d\u00e9chets sur un territoire de 141 communes et aupr\u00e8s de plus de 200 000 habitants. Le centre de tri est compos\u00e9 de deux sites : le premier \u00e0 Libourne, le second \u00e0 Saint Girons. 40 kilom\u00e8tres s\u00e9parent ces deux sites, occup\u00e9s par 120 personnes. Probl\u00e8me : La principale exigence du SMICVAL est que les deux sites fonctionnent comme \u00e9tant une seule unit\u00e9 en harmonisant leur communication. SMICVAL holds ISO 9000 accreditation. Thus, its main concern concerned the control of call processing. The 3 switchboard operators, in charge of receiving calls, are subject to a limited response time, because this standard requires very strict quality requirements. Thanks to CDR-View, whose access is restricted to a single person in the company, SMICVAL can now extract data relating to telephone traffic and adjust the schedule of its switchboard operators accordingly, for an improved customer relationship. \"Nous avons tr\u00e8s vite compris que le syst\u00e8me Wildix \u00e9tait ce qu\u2019il nous fallait. Nous avions besoin de visualiser l\u2019\u00e9tat de pr\u00e9sence de tous les collaborateurs car les plannings pr\u00e9-\u00e9tablis des salari\u00e9s ne sont pas communiqu\u00e9s \u00e0 tous. Aussi, il fallait que la ligne directe de l\u2019utilisateur puisse \u00eatre accessible sur mobile en cas de d\u00e9placement\" nous explique le responsable des syst\u00e8mes informatiques. Probl\u00e8mes r\u00e9solus : To meet several constraints, technicians were tasked with carrying out a complete audit of the technical infrastructure. They then communicated their recommendations to the SMICVAL teams. \u201cWildix hardware had proven itself in pre-sales with a demonstration of system functionality and capability.\u201d Le R\u00e9sultat Le calendrier de d\u00e9ploiement progressif pr\u00e9voit alors de proc\u00e9der \u00e0 l\u2019installation de chaque site s\u00e9par\u00e9ment, puis en phase finale, d\u2019interconnecter les deux iPBX. Des formations sont men\u00e9es par groupe. La transition du SMICVAL vers les Communications Unifi\u00e9es est r\u00e9ussie. Il est important de noter que le SMICVAL, pour des raisons de s\u00e9curit\u00e9, \u00e9volue sur un r\u00e9seau VPN extr\u00eamement ferm\u00e9. Une \u00e9ni\u00e8me contrainte qui n\u2019a pas emp\u00each\u00e9 le syst\u00e8me d\u2019\u00eatre op\u00e9rationnel en d\u00e9cembre 2016 comme le pr\u00e9voyait le r\u00e9troplanning. \u201cNecesit\u00e1bamos visualizar el estado de presencia de todos los empleados porque los horarios preestablecidos de los empleados no son conocidos por todos. adem\u00e1s, la l\u00ednea directa del usuario deb\u00eda poder ser accesible desde el tel\u00e9fono m\u00f3vil en caso de desplazamientos\u201d. Estelle De Blasiis, Responsable Inform\u00e1tica de SMICVAL du Libournais Haute-Gironde The solution was implemented by Wildix Partner SAVIA13 LD Estebelingue33540 Castelviel FrancePhone: +33 5 56 61 75 38saviaconseil.fr","clean_excerpt":"La Communication Unifi\u00e9e Wildix se met au service des collectivit\u00e9s Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement des d\u00e9chets sur un territoire de 141 communes et aupr\u00e8s de plus de 200 000 habitants. Le centre de tri est compos\u00e9 de deux...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8036729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":0,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/8036729\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/7931438"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=8036729"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=8036729"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=8036729"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=8036729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}