{"id":7934210,"date":"2022-06-08T10:46:03","date_gmt":"2022-06-08T08:46:03","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&p=7934210"},"modified":"2022-06-08T10:49:57","modified_gmt":"2022-06-08T08:49:57","slug":"la-potiniere","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/fr\/case-studies\/la-potiniere\/","title":{"rendered":"La Potini\u00e8re"},"content":{"rendered":"\t\t
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La Potini\u00e8re<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Les Communications Unifi\u00e9es Wildix au service du gourmet lyonnais.\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A Lyon, capitale mondiale de la gastronomie, le client est exigeant aussi bien sur la qualit\u00e9 de service que sur le contenu de l\u2019assiette. Quand le Groupe La Potini\u00e8re, traiteur-livreur \u00e0 Fontaines-sur-Sa\u00f4ne, a voulu renouveler son syst\u00e8me t\u00e9l\u00e9phonique, Fr\u00e9d\u00e9ric Vittet, responsable des syst\u00e8mes informatiques et t\u00e9l\u00e9coms, s\u2019est mis \u00e0 la recherche d\u2019une solution \u00e0 la hauteur de ses exigences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Le Groupe La Potini\u00e8re fourni des prestations de restauration aupr\u00e8s des entreprises et des particuliers sur des \u00e9v\u00e9nements qui peuvent r\u00e9unir jusqu\u2019\u00e0 10 000 convives. Plus de 200 000 repas sont livr\u00e9s dans le Grand Lyon et la r\u00e9gion Rh\u00f4ne-Alpes chaque ann\u00e9e.\u00a0Avec 90 % des commandes passant par le plateau t\u00e9l\u00e9phonique, l\u2019efficacit\u00e9 des op\u00e9rateurs est un \u00e9l\u00e9ment cl\u00e9 de la relation client.<\/strong><\/div><\/div><\/div>
\u00ab\u00a0La qualit\u00e9 de l\u2019accueil t\u00e9l\u00e9phonique fait partie de notre image de marque\u00a0\u00bb , explique Fr\u00e9d\u00e9ric Vittet. \u00ab\u00a0Il nous fallait une solution qui nous permettrait d\u2019\u00eatre plus efficace lorsqu\u2019un client nous appelle. Cela supposait une meilleure int\u00e9gration avec nos outils informatiques ainsi que des outils de reporting pour mieux mesurer l\u2019activit\u00e9.\u00a0\u00bb<\/div><\/div><\/div>
Le groupe a cherch\u00e9 conseil aupr\u00e8s d\u2019Acti Phone Service<\/a><\/strong>, partenaire historique pour les services de t\u00e9l\u00e9phonie. Acti Phone Service n\u2019a pas h\u00e9sit\u00e9 \u00e0 recommander la solution Wildix.<\/div><\/div><\/div>
\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Le d\u00e9ploiement a eu lieu en janvier 2015, juste apr\u00e8s les f\u00eates de fin d\u2019ann\u00e9e, une p\u00e9riode d\u2019activit\u00e9 intensive pour l\u2019activit\u00e9 du Groupe La Potini\u00e8re. Un pic de prise de commande progressif qui nous a permis de mesurer les premiers r\u00e9sultats.<\/p>

“Les utilisateurs nous ont fait des retours tr\u00e8s positifs sur la\u00a0qualit\u00e9 des postes<\/strong>\u00a0et du syst\u00e8me g\u00e9n\u00e9ral, au niveau administratif la rapidit\u00e9 du d\u00e9ploiement et la solidit\u00e9 de l\u2019int\u00e9gration nous ont donn\u00e9 enti\u00e8re satisfaction.”, d\u00e9clare Fr\u00e9d\u00e9ric Vittet.<\/p>

Aujourd\u2019hui le Groupe La Potini\u00e8re\u00a0pr\u00e9voit l\u2019extension de la solution Wildix sur un deuxi\u00e8me site d\u2019activit\u00e9, ainsi que l\u2019int\u00e9gration de la solution Kite (WebRTC) sur le site web en cours de d\u00e9veloppement.<\/strong>\u00a0Avec toujours les m\u00eames objectifs, l\u2019am\u00e9lioration de l\u2019efficacit\u00e9 et la qualit\u00e9 du service client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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La solution a \u00e9t\u00e9 fournie par le partenaire Wildix\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Acti Phone<\/strong>
45 Rue Maryse Basti\u00e9, 69008 Lyon
+33 (478) 02 79 40
actiphone.fr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

La Potini\u00e8re Les Communications Unifi\u00e9es Wildix au service du gourmet lyonnais. A Lyon, capitale mondiale de la gastronomie, le client est exigeant aussi bien sur la qualit\u00e9 de service que sur le contenu de l\u2019assiette. Quand le Groupe La Potini\u00e8re, traiteur-livreur \u00e0 Fontaines-sur-Sa\u00f4ne, a voulu renouveler son syst\u00e8me t\u00e9l\u00e9phonique, Fr\u00e9d\u00e9ric Vittet, responsable des syst\u00e8mes informatiques […]<\/p>\n","protected":false},"featured_media":7905344,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Potini\u00e8re Les Communications Unifi\u00e9es Wildix au service du gourmet lyonnais. A Lyon, capitale mondiale de la gastronomie, le client est exigeant aussi bien sur la qualit\u00e9 de service que sur le contenu de l\u2019assiette. Quand le Groupe La Potini\u00e8re, traiteur-livreur \u00e0 Fontaines-sur-Sa\u00f4ne, a voulu renouveler son syst\u00e8me t\u00e9l\u00e9phonique, Fr\u00e9d\u00e9ric Vittet, responsable des syst\u00e8mes informatiques et t\u00e9l\u00e9coms, s\u2019est mis \u00e0 la recherche d\u2019une solution \u00e0 la hauteur de ses exigences. Le Groupe La Potini\u00e8re fourni des prestations de restauration aupr\u00e8s des entreprises et des particuliers sur des \u00e9v\u00e9nements qui peuvent r\u00e9unir jusqu\u2019\u00e0 10 000 convives. Plus de 200 000 repas sont livr\u00e9s dans le Grand Lyon et la r\u00e9gion Rh\u00f4ne-Alpes chaque ann\u00e9e.\u00a0Avec 90 % des commandes passant par le plateau t\u00e9l\u00e9phonique, l\u2019efficacit\u00e9 des op\u00e9rateurs est un \u00e9l\u00e9ment cl\u00e9 de la relation client.\u00ab\u00a0La qualit\u00e9 de l\u2019accueil t\u00e9l\u00e9phonique fait partie de notre image de marque\u00a0\u00bb , explique Fr\u00e9d\u00e9ric Vittet. \u00ab\u00a0Il nous fallait une solution qui nous permettrait d\u2019\u00eatre plus efficace lorsqu\u2019un client nous appelle. Cela supposait une meilleure int\u00e9gration avec nos outils informatiques ainsi que des outils de reporting pour mieux mesurer l\u2019activit\u00e9.\u00a0\u00bbLe groupe a cherch\u00e9 conseil aupr\u00e8s d\u2019Acti Phone Service, partenaire historique pour les services de t\u00e9l\u00e9phonie. Acti Phone Service n\u2019a pas h\u00e9sit\u00e9 \u00e0 recommander la solution Wildix.\u00a0 Le d\u00e9ploiement a eu lieu en janvier 2015, juste apr\u00e8s les f\u00eates de fin d\u2019ann\u00e9e, une p\u00e9riode d\u2019activit\u00e9 intensive pour l\u2019activit\u00e9 du Groupe La Potini\u00e8re. Un pic de prise de commande progressif qui nous a permis de mesurer les premiers r\u00e9sultats.\u201cLes utilisateurs nous ont fait des retours tr\u00e8s positifs sur la\u00a0qualit\u00e9 des postes\u00a0et du syst\u00e8me g\u00e9n\u00e9ral, au niveau administratif la rapidit\u00e9 du d\u00e9ploiement et la solidit\u00e9 de l\u2019int\u00e9gration nous ont donn\u00e9 enti\u00e8re satisfaction.\u201d, d\u00e9clare Fr\u00e9d\u00e9ric Vittet.Aujourd\u2019hui le Groupe La Potini\u00e8re\u00a0pr\u00e9voit l\u2019extension de la solution Wildix sur un deuxi\u00e8me site d\u2019activit\u00e9, ainsi que l\u2019int\u00e9gration de la solution Kite (WebRTC) sur le site web en cours de d\u00e9veloppement.\u00a0Avec toujours les m\u00eames objectifs, l\u2019am\u00e9lioration de l\u2019efficacit\u00e9 et la qualit\u00e9 du service client. La solution a \u00e9t\u00e9 fournie par le partenaire Wildix Acti Phone45 Rue Maryse Basti\u00e9, 69008 Lyon+33 (478) 02 79 40actiphone.fr","clean_excerpt":"La Potini\u00e8re Les Communications Unifi\u00e9es Wildix au service du gourmet lyonnais. A Lyon, capitale mondiale de la gastronomie, le client est exigeant aussi bien sur la qualit\u00e9 de service que sur le contenu de l\u2019assiette. Quand le Groupe La Potini\u00e8re, traiteur-livreur \u00e0 Fontaines-sur-Sa\u00f4ne, a voulu renouveler son syst\u00e8me t\u00e9l\u00e9phonique, Fr\u00e9d\u00e9ric Vittet, responsable des syst\u00e8mes informatiques...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/7934210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":0,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case-studies\/7934210\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media\/7905344"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=7934210"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_industry?post=7934210"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_region?post=7934210"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/fr\/wp-json\/wp\/v2\/case_study_size?post=7934210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}