{"id":8162431,"date":"2025-09-17T17:45:00","date_gmt":"2025-09-17T15:45:00","guid":{"rendered":"https:\/\/www.wildix.com\/?p=8162431"},"modified":"2025-09-17T17:57:18","modified_gmt":"2025-09-17T15:57:18","slug":"wildix-agentic-ai-federacion-valenciana-futbol","status":"publish","type":"post","link":"https:\/\/www.wildix.com\/es\/wildix-agentic-ai-federacion-valenciana-futbol\/","title":{"rendered":"Wildix revoluciona la\u00a0atenci\u00f3n al\u00a0cliente en\u00a0Espa\u00f1a con\u00a0la\u00a0Agentic\u00a0AI\u00a0\u2014 caso\u00a0de\u00a0\u00e9xito: Federaci\u00f3n Valenciana de\u00a0F\u00fatbol"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8162431\" class=\"elementor elementor-8162431\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ca030 e-con-full e-flex e-con e-child\" data-id=\"48ca030\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4995924 elementor-widget elementor-widget-text-editor\" data-id=\"4995924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"background-color: #003366; color: #ffffff; padding: 10px 10px 10px 10px; border-radius: 3px;\">Nota de Prensa\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b518c36 elementor-widget elementor-widget-heading\" data-id=\"b518c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La primera IA\u00a0ag\u00e9ntica totalmente integrada en\u00a0UCaaS permite gestionar picos de\u00a0consultas de\u00a0aficionados, mejorar conversiones y generar nuevas oportunidades para\u00a0partners del\u00a0canal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2530a1b e-con-full e-flex e-con e-child\" data-id=\"2530a1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-0ed8933 e-con-full e-flex e-con e-child\" data-id=\"0ed8933\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03839c5 elementor-widget elementor-widget-text-editor\" data-id=\"03839c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>Barcelona, 16\u00a0de\u00a0septiembre de\u00a02025<\/b>\u00a0\u2014 en\u00a0Wildix anunciamos un\u00a0nuevo caso de\u00a0\u00e9xito en\u00a0Espa\u00f1a con la\u00a0implantaci\u00f3n de\u00a0nuestra tecnolog\u00eda Agentic\u00a0AI en\u00a0la\u00a0Federaci\u00f3n Valenciana de\u00a0F\u00fatbol. Esta colaboraci\u00f3n demuestra c\u00f3mo la\u00a0innovaci\u00f3n de\u00a0Wildix transforma la\u00a0atenci\u00f3n al\u00a0cliente, aumenta la eficiencia operativa y abre nuevas oportunidades tanto para usuarios finales como para partners de\u00a0canal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b6d888 e-con-full e-flex e-con e-child\" data-id=\"4b6d888\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8156d59 elementor-widget elementor-widget-image\" data-id=\"8156d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Valencian-Football-Federation-PR.webp\" class=\"attachment-full size-full wp-image-8162434\" alt=\"Valencian Football Federation PR\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Valencian-Football-Federation-PR.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Valencian-Football-Federation-PR-300x158.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Valencian-Football-Federation-PR-1024x538.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/09\/Valencian-Football-Federation-PR-768x403.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd0ce4 elementor-widget elementor-widget-text-editor\" data-id=\"ebd0ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDurante los momentos de m\u00e1xima demanda, como el lanzamiento de entradas o partidos de alto inter\u00e9s, la Federaci\u00f3n Valenciana de F\u00fatbol recibe miles de consultas de aficionados que necesitan informaci\u00f3n inmediata sobre horarios, accesos y novedades. Gracias a la\u00a0Agentic\u00a0AI de\u00a0Wildix, la organizaci\u00f3n ha podido automatizar la gesti\u00f3n de estas interacciones sin incrementar plantilla ni sacrificar calidad de servicio. La soluci\u00f3n funciona con l\u00f3gica contextual y memoria compartida entre canales de voz, chat, WhatsApp, SMS y web, y se despliega mediante una interfaz sin c\u00f3digo que facilita la\u00a0personalizaci\u00f3n de flujos de trabajo en cuesti\u00f3n de\u00a0minutos.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76d06f testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"c76d06f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Sab\u00edamos que\u00a0la\u00a0demanda de\u00a0interacci\u00f3n con\u00a0aficionados iba a\u00a0crecer y necesit\u00e1bamos una herramienta que nos permitiera mantener un\u00a0servicio \u00f3ptimo sin\u00a0sobredimensionar el\u00a0equipo.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Jaime Mestre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsable de\u00a0TI de\u00a0la\u00a0Federaci\u00f3n Valenciana de\u00a0F\u00fatbol<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-650ef9c elementor-widget elementor-widget-text-editor\" data-id=\"650ef9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEl resultado es una experiencia para el aficionado m\u00e1s \u00e1gil y coherente, con respuestas r\u00e1pidas y consistentes en todos los canales, una reducci\u00f3n significativa de costes operativos y la liberaci\u00f3n de recursos humanos para tareas de mayor valor. Cada interacci\u00f3n se convierte adem\u00e1s en una oportunidad de generaci\u00f3n de leads, lo que permite a la Federaci\u00f3n reforzar su relaci\u00f3n con la comunidad y optimizar su base de datos de contactos. La arquitectura de la soluci\u00f3n cumple con el RGPD y garantiza privacidad y seguridad en\u00a0todas las\u00a0comunicaciones.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26611b4 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"26611b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Este proyecto demuestra que\u00a0la\u00a0Agentic\u00a0AI no es\u00a0solo innovaci\u00f3n, sino una\u00a0herramienta pr\u00e1ctica que\u00a0permite a\u00a0cualquier organizaci\u00f3n mejorar su atenci\u00f3n al\u00a0cliente, liberar recursos y ofrecer nuevas experiencias, y\u00a0nuestros partners ser\u00e1n parte esencial de\u00a0este\u00a0cambio.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/06\/Daniel-Asensio-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8101015\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/06\/Daniel-Asensio-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/06\/Daniel-Asensio-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2024\/06\/Daniel-Asensio.webp 350w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Daniel Asensio<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Country Manager de\u00a0Wildix\u00a0Espa\u00f1a<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae07ee elementor-widget elementor-widget-text-editor\" data-id=\"3ae07ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCon m\u00e1s de mil entornos de clientes que ya operan con\u00a0Agentic\u00a0AI, Wildix refuerza su compromiso con el\u00a0mercado espa\u00f1ol y ofrece a\u00a0sus partners una\u00a0oportunidad \u00fanica para diferenciarse, llegar a\u00a0nuevos clientes y acelerar sus\u00a0ventas con\u00a0soluciones de\u00a0UCaaS de\u00a0\u00faltima\u00a0generaci\u00f3n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2d3243 e-con-full e-flex e-con e-child\" data-id=\"a2d3243\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7538a3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e7538a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d8c893 e-con-full e-flex e-con e-child\" data-id=\"1d8c893\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20631eb elementor-widget elementor-widget-text-editor\" data-id=\"20631eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSobre Wildix:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a64fdf3 elementor-widget elementor-widget-text-editor\" data-id=\"a64fdf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix es un proveedor l\u00edder de\u00a0soluciones de\u00a0Comunicaciones Unificadas como Servicio (UCaaS) y el\u00a0\u00fanico proveedor europeo en\u00a0el\u00a0Gartner Magic Quadrant, comprometido a\u00a0ayudar a\u00a0las\u00a0organizaciones a\u00a0mejorar la\u00a0colaboraci\u00f3n y optimizar la\u00a0eficiencia operativa. Su\u00a0plataforma integra de\u00a0manera fluida telefon\u00eda, videoconferencias y chat en\u00a0equipo, todo potenciado por\u00a0capacidades de\u00a0inteligencia artificial. Con\u00a0su\u00a0s\u00f3lido sistema PBX integrado, Wildix garantiza una\u00a0comunicaci\u00f3n confiable y de\u00a0nivel empresarial, adaptada a\u00a0las\u00a0diversas necesidades de\u00a0las\u00a0empresas. Su\u00a0soluci\u00f3n vertical, x\u2011hoppers, est\u00e1 dise\u00f1ada espec\u00edficamente para los\u00a0trabajadores de\u00a0primera l\u00ednea, permitiendo a\u00a0los\u00a0equipos ofrecer experiencias superiores al\u00a0cliente y lograr el\u00a0\u00e9xito en\u00a0diversas\u00a0industrias.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e40602c elementor-widget elementor-widget-text-editor\" data-id=\"e40602c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMedia Contact:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d95c113 elementor-mobile-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d95c113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Deliah Mathieu, Communications Specialist, Wildix<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:deliah.mathieu@wildix.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">deliah.mathieu@wildix.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+19492410260\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+1 949-241-0260<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nota de Prensa La primera IA\u00a0ag\u00e9ntica totalmente integrada en\u00a0UCaaS permite gestionar picos de\u00a0consultas de\u00a0aficionados, mejorar conversiones y generar nuevas oportunidades para\u00a0partners del\u00a0canal Barcelona, 16\u00a0de\u00a0septiembre de\u00a02025\u00a0\u2014 en\u00a0Wildix anunciamos un\u00a0nuevo caso de\u00a0\u00e9xito en\u00a0Espa\u00f1a con la\u00a0implantaci\u00f3n de\u00a0nuestra tecnolog\u00eda Agentic\u00a0AI en\u00a0la\u00a0Federaci\u00f3n Valenciana de\u00a0F\u00fatbol. Esta colaboraci\u00f3n demuestra c\u00f3mo la\u00a0innovaci\u00f3n de\u00a0Wildix transforma la\u00a0atenci\u00f3n al\u00a0cliente, aumenta la eficiencia operativa y abre nuevas [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":8162434,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"categories":[865],"tags":[],"class_list":["post-8162431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-spa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wildix revoluciona la atenci\u00f3n al cliente con Agentic AI en la Federaci\u00f3n Valenciana de F\u00fatbol\u00a0| Wildix<\/title>\n<meta name=\"description\" content=\"Caso de \u00e9xito en Espa\u00f1a: la Federaci\u00f3n Valenciana de F\u00fatbol adopta la Agentic AI de Wildix, la primera IA ag\u00e9ntica integrada en UCaaS, para automatizar 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Esta colaboraci\u00f3n demuestra c\u00f3mo la\u00a0innovaci\u00f3n de\u00a0Wildix transforma la\u00a0atenci\u00f3n al\u00a0cliente, aumenta la eficiencia operativa y abre nuevas oportunidades tanto para usuarios finales como para partners de\u00a0canal. Durante los momentos de m\u00e1xima demanda, como el lanzamiento de entradas o partidos de alto inter\u00e9s, la Federaci\u00f3n Valenciana de F\u00fatbol recibe miles de consultas de aficionados que necesitan informaci\u00f3n inmediata sobre horarios, accesos y novedades. Gracias a la\u00a0Agentic\u00a0AI de\u00a0Wildix, la organizaci\u00f3n ha podido automatizar la gesti\u00f3n de estas interacciones sin incrementar plantilla ni sacrificar calidad de servicio. La soluci\u00f3n funciona con l\u00f3gica contextual y memoria compartida entre canales de voz, chat, WhatsApp, SMS y web, y se despliega mediante una interfaz sin c\u00f3digo que facilita la\u00a0personalizaci\u00f3n de flujos de trabajo en cuesti\u00f3n de\u00a0minutos. Sab\u00edamos que\u00a0la\u00a0demanda de\u00a0interacci\u00f3n con\u00a0aficionados iba a\u00a0crecer y necesit\u00e1bamos una herramienta que nos permitiera mantener un\u00a0servicio \u00f3ptimo sin\u00a0sobredimensionar el\u00a0equipo. Jaime Mestre Responsable de\u00a0TI de\u00a0la\u00a0Federaci\u00f3n Valenciana de\u00a0F\u00fatbol El resultado es una experiencia para el aficionado m\u00e1s \u00e1gil y coherente, con respuestas r\u00e1pidas y consistentes en todos los canales, una reducci\u00f3n significativa de costes operativos y la liberaci\u00f3n de recursos humanos para tareas de mayor valor. Cada interacci\u00f3n se convierte adem\u00e1s en una oportunidad de generaci\u00f3n de leads, lo que permite a la Federaci\u00f3n reforzar su relaci\u00f3n con la comunidad y optimizar su base de datos de contactos. La arquitectura de la soluci\u00f3n cumple con el RGPD y garantiza privacidad y seguridad en\u00a0todas las\u00a0comunicaciones. Este proyecto demuestra que\u00a0la\u00a0Agentic\u00a0AI no es\u00a0solo innovaci\u00f3n, sino una\u00a0herramienta pr\u00e1ctica que\u00a0permite a\u00a0cualquier organizaci\u00f3n mejorar su atenci\u00f3n al\u00a0cliente, liberar recursos y ofrecer nuevas experiencias, y\u00a0nuestros partners ser\u00e1n parte esencial de\u00a0este\u00a0cambio. Daniel Asensio Country Manager de\u00a0Wildix\u00a0Espa\u00f1a Con m\u00e1s de mil entornos de clientes que ya operan con\u00a0Agentic\u00a0AI, Wildix refuerza su compromiso con el\u00a0mercado espa\u00f1ol y ofrece a\u00a0sus partners una\u00a0oportunidad \u00fanica para diferenciarse, llegar a\u00a0nuevos clientes y acelerar sus\u00a0ventas con\u00a0soluciones de\u00a0UCaaS de\u00a0\u00faltima\u00a0generaci\u00f3n. Sobre Wildix: Wildix es un proveedor l\u00edder de\u00a0soluciones de\u00a0Comunicaciones Unificadas como Servicio (UCaaS) y el\u00a0\u00fanico proveedor europeo en\u00a0el\u00a0Gartner Magic Quadrant, comprometido a\u00a0ayudar a\u00a0las\u00a0organizaciones a\u00a0mejorar la\u00a0colaboraci\u00f3n y optimizar la\u00a0eficiencia operativa. Su\u00a0plataforma integra de\u00a0manera fluida telefon\u00eda, videoconferencias y chat en\u00a0equipo, todo potenciado por\u00a0capacidades de\u00a0inteligencia artificial. Con\u00a0su\u00a0s\u00f3lido sistema PBX integrado, Wildix garantiza una\u00a0comunicaci\u00f3n confiable y de\u00a0nivel empresarial, adaptada a\u00a0las\u00a0diversas necesidades de\u00a0las\u00a0empresas. Su\u00a0soluci\u00f3n vertical, x\u2011hoppers, est\u00e1 dise\u00f1ada espec\u00edficamente para los\u00a0trabajadores de\u00a0primera l\u00ednea, permitiendo a\u00a0los\u00a0equipos ofrecer experiencias superiores al\u00a0cliente y lograr el\u00a0\u00e9xito en\u00a0diversas\u00a0industrias. Media Contact: Deliah Mathieu, Communications Specialist, Wildix deliah.mathieu@wildix.com +1 949-241-0260","clean_excerpt":"Nota de Prensa La primera IA\u00a0ag\u00e9ntica totalmente integrada en\u00a0UCaaS permite gestionar picos de\u00a0consultas de\u00a0aficionados, mejorar conversiones y generar nuevas oportunidades para\u00a0partners del\u00a0canal Barcelona, 16\u00a0de\u00a0septiembre de\u00a02025\u00a0\u2014 en\u00a0Wildix anunciamos un\u00a0nuevo caso de\u00a0\u00e9xito en\u00a0Espa\u00f1a con la\u00a0implantaci\u00f3n de\u00a0nuestra tecnolog\u00eda Agentic\u00a0AI en\u00a0la\u00a0Federaci\u00f3n Valenciana de\u00a0F\u00fatbol. Esta colaboraci\u00f3n demuestra c\u00f3mo la\u00a0innovaci\u00f3n de\u00a0Wildix transforma la\u00a0atenci\u00f3n al\u00a0cliente, aumenta la eficiencia operativa y abre nuevas...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/posts\/8162431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/comments?post=8162431"}],"version-history":[{"count":4,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/posts\/8162431\/revisions"}],"predecessor-version":[{"id":8162443,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/posts\/8162431\/revisions\/8162443"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media\/8162434"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media?parent=8162431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/categories?post=8162431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/tags?post=8162431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}