{"id":8040225,"date":"2023-06-12T14:56:59","date_gmt":"2023-06-12T12:56:59","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=integrations&#038;p=8040225"},"modified":"2025-03-20T16:15:23","modified_gmt":"2025-03-20T15:15:23","slug":"genesys","status":"publish","type":"integrations","link":"https:\/\/www.wildix.com\/es\/integrations\/genesys\/","title":{"rendered":"Genesys"},"featured_media":8000344,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":""},"integrations_integrated_products":[],"integrations_tags":[],"integrations_sector":[],"wildix-licence":[],"class_list":["post-8040225","integrations","type-integrations","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genesys | Wildix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys | Wildix\" \/>\n<meta property=\"og:description\" content=\"Genesys Automatize call handling, call center monitoring and boost agent productivity. 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Genesys Cloud CX Genesys provides contact centre software as a service, helping companies create deeply connected experiences through its all-in-one contact centre solution. Integrated AI and automation tools deliver predictive engagement to ensure agents can easily serve customers in the most effective way, boosting customer loyalty and increasing revenue, and apps and integrations make it simple to deliver a custom UI with all the tools you need. Solutions also include IVR, chatbots and workforce engagement and management tools. Genesys Cloud CX is transforming the contact center industry by bringing innovation to businesses of all sizes, everywhere. Manufacturer information Genesys is one of the leaders in the contact center space, appearing as a leader on the 2021 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service. The company was founded in the United States in 1990 and is currently headquartered in California. Its solutions are used by organizations across 100 companies, connecting businesses and customers through marketing, sales and service on any channel. genesys.com Click Here to Send Your Request Type of Integration: Wildix CertifiedType of Connection: Wildix Api AdhocWildix Product Concerned: Wildix PBX FREE INTEGRATION: Requirements Latest version of WMS Latest version of Genesys Cloud CX Wildix License Wildix UC-Business\u00a0and Premium License Level of Expertise Expert +++ Documentation in construction Genesys Cloud CX and Wildix Integration Supported Features Click to Call Monitor the status of each agent connected Statistics on communications Automatise pilot user stations (analyse, prioritization, transmission to the right\u00a0agent) Click to Call Monitor the status of each agent connected Statistics on communications Automatise pilot user stations (analyse, prioritization, transmission to the right agent) Click Here to Send Your Request","_links":{"self":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations\/8040225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations"}],"about":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/types\/integrations"}],"version-history":[{"count":4,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations\/8040225\/revisions"}],"predecessor-version":[{"id":8135469,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations\/8040225\/revisions\/8135469"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media\/8000344"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media?parent=8040225"}],"wp:term":[{"taxonomy":"integrations_integrated_products","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations_integrated_products?post=8040225"},{"taxonomy":"integrations_tags","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations_tags?post=8040225"},{"taxonomy":"integrations_sector","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/integrations_sector?post=8040225"},{"taxonomy":"wildix-licence","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/wildix-licence?post=8040225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}