{"id":8175543,"date":"2025-11-28T20:08:00","date_gmt":"2025-11-28T19:08:00","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=8175543"},"modified":"2025-12-01T12:10:40","modified_gmt":"2025-12-01T11:10:40","slug":"wildix-ia-federacion-valenciana-futbol-caso-exito","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/es\/case-studies\/wildix-ia-federacion-valenciana-futbol-caso-exito\/","title":{"rendered":"La Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana reduce las\u00a0llamadas perdidas un\u00a097% con\u00a0la\u00a0IA y las\u00a0Comunicaciones Unificadas de\u00a0Wildix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8175543\" class=\"elementor elementor-8175543\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff76ec e-flex e-con-boxed e-con e-child\" data-id=\"fff76ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5a961 elementor-widget elementor-widget-heading\" data-id=\"5e5a961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De 1.500 a 49\u00a0llamadas perdidas semanales: La\u00a0soluci\u00f3n omnicanal implementada por\u00a0Leader\u00a0Redes automatiza el\u00a080% de\u00a0las\u00a0gestiones y eleva la\u00a0satisfacci\u00f3n del\u00a0federado\u00a024\/7<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355ad52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"355ad52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f533c33 e-flex e-con-boxed e-con e-child\" data-id=\"f533c33\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2adb81d e-con-full e-flex e-con e-child\" data-id=\"2adb81d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a61ab8 elementor-widget elementor-widget-image\" data-id=\"6a61ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"511\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo.webp\" class=\"attachment-full size-full wp-image-8175545\" alt=\"FFCV - Valencia Football Federation - logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/FFCV-Valencia-Football-Federation-logo-300x256.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-113248f e-con-full e-flex e-con e-child\" data-id=\"113248f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aba5a8 elementor-widget elementor-widget-text-editor\" data-id=\"3aba5a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana (FFCV) es uno de los organismos deportivos con m\u00e1s peso en la Comunidad Valenciana. Organiza competiciones de f\u00fatbol, incluyendo f\u00fatbol sala, a\u00a0nivel auton\u00f3mico. Atiende a miles de jugadores, clubes, entrenadores, \u00e1rbitros y familias que, especialmente al inicio de cada temporada, necesitan respuestas inmediatas: expedici\u00f3n de licencias, tr\u00e1mites, sistemas de competici\u00f3n, normativas, incidencias\u2026\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a916290 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a916290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9350944 e-flex e-con-boxed e-con e-child\" data-id=\"9350944\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1e6fe elementor-widget elementor-widget-text-editor\" data-id=\"7a1e6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDurante a\u00f1os, la Federaci\u00f3n se enfrent\u00f3 a un mismo reto: <b>un volumen de llamadas imposible de gestionar<\/b>. En\u00a0temporada alta entraban <b>10\u201315\u00a0llamadas simult\u00e1neas<\/b>, acumulando las <b>4.000\u00a0llamadas semanales<\/b> y m\u00e1s de <b>1.000\u00a0horas acumuladas en espera<\/b>. Los\u00a0picos de saturaci\u00f3n dejaban hasta <b>1.500\u00a0llamadas\u00a0perdidas<\/b>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2667858 elementor-widget elementor-widget-text-editor\" data-id=\"2667858\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;<b>Nuestro problema siempre ha sido el tel\u00e9fono<\/b>&#8220;, explica Jaime\u00a0Mestre, Responsable\u00a0TI de\u00a0FFCV. &#8220;Los federados quieren atenci\u00f3n inmediata, pero ni siquiera creando un call center de 6\u00a0personas pod\u00edamos atenderlos a\u00a0tiempo&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccbd29 elementor-widget elementor-widget-text-editor\" data-id=\"4ccbd29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAnte esta situaci\u00f3n, la Federaci\u00f3n, junto a <b>Leader Redes y Comunicaciones<\/b>, partner Gold de\u00a0Wildix desde\u00a02024, dio un\u00a0paso decisivo: incorporar <b>Inteligencia Artificial<\/b> para transformar su\u00a0modelo de\u00a0atenci\u00f3n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d2f36 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"58d2f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Recomendar\u00eda Wildix al\u00a0100%. Las\u00a0llamadas perdidas cayeron de\u00a01.500 a\u00a0tan solo 49 por\u00a0semana. Es\u00a0una\u00a0herramienta que te\u00a0permite dar un\u00a0mejor servicio y crecer con\u00a0seguridad.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8175576\" alt=\"Jaime Mestre, Valencia Football Federation\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Jaime-Mestre-Valencia-Football-Federation.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Jaime Mestre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsable TI de\u00a0la\u00a0Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana (FFCV)<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97f71ef elementor-widget elementor-widget-heading\" data-id=\"97f71ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un antes y un\u00a0despu\u00e9s: de\u00a0la\u00a0saturaci\u00f3n al\u00a0servicio inteligente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a1f6b elementor-widget elementor-widget-text-editor\" data-id=\"c9a1f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEl primer desaf\u00edo interno fue cultural. Algunos empleados tem\u00edan que la IA sustituyera puestos de trabajo, pero el enfoque de Leader Redes fue claro: <b>la\u00a0tecnolog\u00eda ten\u00eda que construirse con ellos<\/b>, no\u00a0contra ellos.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09a9164 elementor-widget elementor-widget-text-editor\" data-id=\"09a9164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Los involucramos desde el primer d\u00eda&#8221;, explica Carlos\u00a0Estrela, CEO de\u00a0Leader Redes y Comunicaciones. &#8220;Conseguimos que la\u00a0IA respondiera exactamente como ellos lo har\u00edan. Al\u00a0final entendieron que no era una amenaza, sino una herramienta de\u00a0ayuda&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71baafc elementor-widget elementor-widget-text-editor\" data-id=\"71baafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEl gran test lleg\u00f3 en\u00a0julio de 2025, el\u00a0momento de\u00a0mayor carga del\u00a0a\u00f1o.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98fa5c3 elementor-widget elementor-widget-text-editor\" data-id=\"98fa5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>Ese d\u00eda, la\u00a0IA de\u00a0Wildix entr\u00f3 a\u00a0jugar<\/b>. El\u00a0impacto fue\u00a0inmediato:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6051ef9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6051ef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>La IA empez\u00f3 gestionando el\u00a060% de\u00a0las\u00a0llamadas<\/b> desde el\u00a0primer\u00a0mes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Respond\u00eda preguntas frecuentes, filtraba solicitudes, clasificaba por departamentos y transfer\u00eda solo cuando era\u00a0necesario.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Las llamadas perdidas cayeron de\u00a0<b>1500 a tan solo 49 por\u00a0semana<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f692f elementor-widget elementor-widget-text-editor\" data-id=\"d2f692f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;<b>No hemos recibido ni una sola queja de los\u00a0federados<\/b>. Incluso los clubes nos comentan que funciona muy\u00a0bien&#8221;, recalca Jaime\u00a0Mestre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a6120 elementor-widget elementor-widget-heading\" data-id=\"f2a6120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tres meses despu\u00e9s: la\u00a0IA se\u00a0consolida como un\u00a0miembro\u00a0m\u00e1s del\u00a0equipo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-931d630 elementor-widget elementor-widget-text-editor\" data-id=\"931d630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa evoluci\u00f3n sigui\u00f3 avanzando. En\u00a0apenas 90\u00a0d\u00edas:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-498d73f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"498d73f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La IA ya gestionaba el\u00a0<b>80% de\u00a0las\u00a0interacciones<\/b>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Se redujeron correos, formularios y llamadas gracias a\u00a0la\u00a0automatizaci\u00f3n\u00a024\/7.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Se a\u00f1adieron nuevos canales: <b>chatbot en\u00a0web, app e intranet<\/b>, ampliando el\u00a0alcance y la\u00a0disponibilidad.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">El control de\u00a0m\u00e9tricas (transcripciones, tokens, tipos de\u00a0consultas) permiti\u00f3 optimizar continuamente la\u00a0calidad de\u00a0la\u00a0atenci\u00f3n.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c453d elementor-widget elementor-widget-text-editor\" data-id=\"11c453d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;<b>Establecer una estrategia omnicanal ha sido clave<\/b>. Hemos dado m\u00e1s posibilidades a los federados para comunicarse con nosotros y eso ha elevado la calidad del servicio&#8221;, a\u00f1ade\u00a0Jaime.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0dc0f elementor-widget elementor-widget-image\" data-id=\"5a0dc0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-1024x683.webp\" class=\"attachment-large size-large wp-image-8175646\" alt=\"Valencia Football Federation - Case study - 10\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10-768x512.webp 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-10.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b208bfe elementor-widget elementor-widget-heading\" data-id=\"b208bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un futuro con m\u00e1s automatizaci\u00f3n y m\u00e1s\u00a0valor\u00a0a\u00f1adido<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b9620 elementor-widget elementor-widget-text-editor\" data-id=\"d5b9620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEl \u00e9xito del proyecto ha\u00a0impulsado nuevas\u00a0ideas.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a616088 elementor-widget elementor-widget-text-editor\" data-id=\"a616088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa Federaci\u00f3n ya est\u00e1 planificando integrar la\u00a0IA con su\u00a0plataforma administrativa para automatizar certificados, tareas repetitivas y procesos que hoy consumen horas de\u00a0trabajo\u00a0manual.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1df0a58 elementor-widget elementor-widget-text-editor\" data-id=\"1df0a58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;<b>Esto es solo el principio<\/b>&#8220;, comenta Jaime. &#8220;Queremos que la IA reduzca al m\u00ednimo las llamadas perdidas y resuelva el mayor n\u00famero de dudas posible de\u00a0forma\u00a0inmediata&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e432da4 elementor-widget elementor-widget-text-editor\" data-id=\"e432da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPor su parte, Leader Redes contin\u00faa desarrollando nuevos agentes inteligentes basados en Wildix que desempe\u00f1ar\u00e1n funciones m\u00e1s complejas, siempre desde la seguridad, robustez y capacidad de integraci\u00f3n de\u00a0la\u00a0plataforma.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b72af elementor-widget elementor-widget-text-editor\" data-id=\"36b72af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;<b>Wildix destaca por su rapidez, su robustez y su capacidad de integraci\u00f3n<\/b>. Es\u00a0la base ideal para seguir creciendo&#8221;, afirma Carlos\u00a0Estrela.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68eaa7 elementor-widget elementor-widget-heading\" data-id=\"e68eaa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusi\u00f3n: la\u00a0Federaci\u00f3n marca un\u00a0gol de\u00a0innovaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e59987 elementor-widget elementor-widget-text-editor\" data-id=\"8e59987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn solo unos meses, la\u00a0FFCV ha\u00a0logrado lo\u00a0que parec\u00eda imposible:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146f1b7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"146f1b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>80% de gestiones automatizadas<\/b> tras 3\u00a0meses.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Reducci\u00f3n de llamadas perdidas<\/b> del\u00a050% al\u00a020% en\u00a0picos de\u00a0temporada.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>De 1500 a solo 49 llamadas perdidas semanales.<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Atenci\u00f3n disponible 24\/7<\/b> en\u00a0varios canales.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mejora notable en\u00a0la\u00a0satisfacci\u00f3n de\u00a0los\u00a0federados.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Centro de llamadas funcionando con\u00a0solo 2\u00a0personas, pero m\u00e1s eficiente que\u00a0nunca.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf08f9 elementor-widget elementor-widget-text-editor\" data-id=\"dcf08f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tConcluye Jaime, &#8220;<b>Recomendar\u00eda Wildix al\u00a0100%<\/b>. Es\u00a0una herramienta que no sustituye, sino que ayuda. Te permite dar un\u00a0mejor servicio y crecer con\u00a0seguridad&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9b957 elementor-widget elementor-widget-text-editor\" data-id=\"aa9b957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCon Wildix y Leader Redes, la\u00a0Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana ha demostrado que la innovaci\u00f3n no solo resuelve problemas: marca el ritmo de una nueva temporada, mucho m\u00e1s eficiente y conectada.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6f79b8 e-con-full e-flex e-con e-child\" data-id=\"b6f79b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dac9bc8 elementor-widget elementor-widget-html\" data-id=\"dac9bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/oncnm49axj.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_oncnm49axj videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08e3a3b e-flex e-con-boxed e-con e-child\" data-id=\"08e3a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38b666c e-con-full e-flex e-con e-child\" data-id=\"38b666c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9260801 elementor-widget elementor-widget-heading\" data-id=\"9260801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Requisitos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-632f15c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"632f15c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Integrar IA como un\u00a0recurso estrat\u00e9gico a\u00a0largo\u00a0plazo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comunicaciones unificadas: ampliaci\u00f3n de\u00a0canales (omnicanalidad).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Integraci\u00f3n con sistemas internos.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76066f9 e-con-full e-flex e-con e-child\" data-id=\"76066f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47ed28 elementor-widget elementor-widget-heading\" data-id=\"c47ed28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valor obtenido<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a40a795 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a40a795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reducci\u00f3n de\u00a01.500 a 49\u00a0llamadas perdidas por\u00a0semana.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">80% de\u00a0consultas automatizadas en\u00a03\u00a0meses.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Menos tiempos de\u00a0espera y mayor satisfacci\u00f3n del\u00a0federado.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Atenci\u00f3n disponible 24\/7 en\u00a0web, app\u00a0e\u00a0intranet.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Call center m\u00e1s eficiente operando con\u00a0solo 2\u00a0agentes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mejorar radicalmente la\u00a0experiencia del\u00a0federado.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bbc9b4 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"8bbc9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8175543 gallery-columns-3 gallery-size-internal-gallery'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 01\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTU4MywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTAxLndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-01-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 02\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTU5MCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTAyLndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-02-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 03\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTU5NywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTAzLndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-03-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 04\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYwNCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA0LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-04-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 05\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYxMSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA1LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-05-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 06\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYxOCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA2LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-06-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 07\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYyNSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA3LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-07-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 08\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYzMiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA4LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-08-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8bbc9b4\" data-elementor-lightbox-title=\"Valencia Football Federation - Case study - 09\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE3NTYzOSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8xMVwvVmFsZW5jaWEtRm9vdGJhbGwtRmVkZXJhdGlvbi1DYXNlLXN0dWR5LTA5LndlYnAiLCJzbGlkZXNob3ciOiI4YmJjOWI0In0%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/11\/Valencia-Football-Federation-Case-study-09-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fbdd61 e-flex e-con-boxed e-con e-child\" data-id=\"4fbdd61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-442e7fc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"442e7fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acaeae elementor-widget elementor-widget-heading\" data-id=\"6acaeae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Esta soluci\u00f3n ha sido proporcionada por\u00a0el\u00a0Partner\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a64d1eb e-con-full e-flex e-con e-child\" data-id=\"a64d1eb\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-icon-list-text\">leader-network.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c3963 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"74c3963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>De 1.500 a 49\u00a0llamadas perdidas semanales: La\u00a0soluci\u00f3n omnicanal implementada por\u00a0Leader\u00a0Redes automatiza el\u00a080% de\u00a0las\u00a0gestiones y eleva la\u00a0satisfacci\u00f3n del\u00a0federado\u00a024\/7 La Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana (FFCV) es uno de los organismos deportivos con m\u00e1s peso en la Comunidad Valenciana. Organiza competiciones de f\u00fatbol, incluyendo f\u00fatbol sala, a\u00a0nivel auton\u00f3mico. Atiende a miles de jugadores, clubes, entrenadores, \u00e1rbitros y familias [&hellip;]<\/p>\n","protected":false},"featured_media":8175562,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"case_study_industry":[1774],"case_study_region":[907],"case_study_size":[912],"class_list":["post-8175543","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_industry-sports-entertainment-es","case_study_region-spain-es","case_study_size-500-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FFCV y Wildix: De 1500 a 49 Llamadas Perdidas con IA\u00a0| Wildix<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo la FFCV transform\u00f3 su servicio al federado. 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Organiza competiciones de f\u00fatbol, incluyendo f\u00fatbol sala, a\u00a0nivel auton\u00f3mico. Atiende a miles de jugadores, clubes, entrenadores, \u00e1rbitros y familias que, especialmente al inicio de cada temporada, necesitan respuestas inmediatas: expedici\u00f3n de licencias, tr\u00e1mites, sistemas de competici\u00f3n, normativas, incidencias\u2026 Durante a\u00f1os, la Federaci\u00f3n se enfrent\u00f3 a un mismo reto: un volumen de llamadas imposible de gestionar. En\u00a0temporada alta entraban 10\u201315\u00a0llamadas simult\u00e1neas, acumulando las 4.000\u00a0llamadas semanales y m\u00e1s de 1.000\u00a0horas acumuladas en espera. Los\u00a0picos de saturaci\u00f3n dejaban hasta 1.500\u00a0llamadas\u00a0perdidas. \u201cNuestro problema siempre ha sido el tel\u00e9fono\u201c, explica Jaime\u00a0Mestre, Responsable\u00a0TI de\u00a0FFCV. \u201cLos federados quieren atenci\u00f3n inmediata, pero ni siquiera creando un call center de 6\u00a0personas pod\u00edamos atenderlos a\u00a0tiempo\u201d. Ante esta situaci\u00f3n, la Federaci\u00f3n, junto a Leader Redes y Comunicaciones, partner Gold de\u00a0Wildix desde\u00a02024, dio un\u00a0paso decisivo: incorporar Inteligencia Artificial para transformar su\u00a0modelo de\u00a0atenci\u00f3n. Recomendar\u00eda Wildix al\u00a0100%. Las\u00a0llamadas perdidas cayeron de\u00a01.500 a\u00a0tan solo 49 por\u00a0semana. Es\u00a0una\u00a0herramienta que te\u00a0permite dar un\u00a0mejor servicio y crecer con\u00a0seguridad. Jaime Mestre Responsable TI de\u00a0la\u00a0Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana (FFCV) Un antes y un\u00a0despu\u00e9s: de\u00a0la\u00a0saturaci\u00f3n al\u00a0servicio inteligente El primer desaf\u00edo interno fue cultural. Algunos empleados tem\u00edan que la IA sustituyera puestos de trabajo, pero el enfoque de Leader Redes fue claro: la\u00a0tecnolog\u00eda ten\u00eda que construirse con ellos, no\u00a0contra ellos. \u201cLos involucramos desde el primer d\u00eda\u201d, explica Carlos\u00a0Estrela, CEO de\u00a0Leader Redes y Comunicaciones. \u201cConseguimos que la\u00a0IA respondiera exactamente como ellos lo har\u00edan. Al\u00a0final entendieron que no era una amenaza, sino una herramienta de\u00a0ayuda\u201d. El gran test lleg\u00f3 en\u00a0julio de 2025, el\u00a0momento de\u00a0mayor carga del\u00a0a\u00f1o. Ese d\u00eda, la\u00a0IA de\u00a0Wildix entr\u00f3 a\u00a0jugar. El\u00a0impacto fue\u00a0inmediato: La IA empez\u00f3 gestionando el\u00a060% de\u00a0las\u00a0llamadas desde el\u00a0primer\u00a0mes. Respond\u00eda preguntas frecuentes, filtraba solicitudes, clasificaba por departamentos y transfer\u00eda solo cuando era\u00a0necesario. Las llamadas perdidas cayeron de\u00a01500 a tan solo 49 por\u00a0semana. \u201cNo hemos recibido ni una sola queja de los\u00a0federados. Incluso los clubes nos comentan que funciona muy\u00a0bien\u201d, recalca Jaime\u00a0Mestre. Tres meses despu\u00e9s: la\u00a0IA se\u00a0consolida como un\u00a0miembro\u00a0m\u00e1s del\u00a0equipo La evoluci\u00f3n sigui\u00f3 avanzando. En\u00a0apenas 90\u00a0d\u00edas: La IA ya gestionaba el\u00a080% de\u00a0las\u00a0interacciones. Se redujeron correos, formularios y llamadas gracias a\u00a0la\u00a0automatizaci\u00f3n\u00a024\/7. Se a\u00f1adieron nuevos canales: chatbot en\u00a0web, app e intranet, ampliando el\u00a0alcance y la\u00a0disponibilidad. El control de\u00a0m\u00e9tricas (transcripciones, tokens, tipos de\u00a0consultas) permiti\u00f3 optimizar continuamente la\u00a0calidad de\u00a0la\u00a0atenci\u00f3n. \u201cEstablecer una estrategia omnicanal ha sido clave. Hemos dado m\u00e1s posibilidades a los federados para comunicarse con nosotros y eso ha elevado la calidad del servicio\u201d, a\u00f1ade\u00a0Jaime. Un futuro con m\u00e1s automatizaci\u00f3n y m\u00e1s\u00a0valor\u00a0a\u00f1adido El \u00e9xito del proyecto ha\u00a0impulsado nuevas\u00a0ideas. La Federaci\u00f3n ya est\u00e1 planificando integrar la\u00a0IA con su\u00a0plataforma administrativa para automatizar certificados, tareas repetitivas y procesos que hoy consumen horas de\u00a0trabajo\u00a0manual. \u201cEsto es solo el principio\u201c, comenta Jaime. \u201cQueremos que la IA reduzca al m\u00ednimo las llamadas perdidas y resuelva el mayor n\u00famero de dudas posible de\u00a0forma\u00a0inmediata\u201d. Por su parte, Leader Redes contin\u00faa desarrollando nuevos agentes inteligentes basados en Wildix que desempe\u00f1ar\u00e1n funciones m\u00e1s complejas, siempre desde la seguridad, robustez y capacidad de integraci\u00f3n de\u00a0la\u00a0plataforma. \u201cWildix destaca por su rapidez, su robustez y su capacidad de integraci\u00f3n. Es\u00a0la base ideal para seguir creciendo\u201d, afirma Carlos\u00a0Estrela. Conclusi\u00f3n: la\u00a0Federaci\u00f3n marca un\u00a0gol de\u00a0innovaci\u00f3n En solo unos meses, la\u00a0FFCV ha\u00a0logrado lo\u00a0que parec\u00eda imposible: 80% de gestiones automatizadas tras 3\u00a0meses. Reducci\u00f3n de llamadas perdidas del\u00a050% al\u00a020% en\u00a0picos de\u00a0temporada. De 1500 a solo 49 llamadas perdidas semanales. Atenci\u00f3n disponible 24\/7 en\u00a0varios canales. Mejora notable en\u00a0la\u00a0satisfacci\u00f3n de\u00a0los\u00a0federados. Centro de llamadas funcionando con\u00a0solo 2\u00a0personas, pero m\u00e1s eficiente que\u00a0nunca. Concluye Jaime, \u201cRecomendar\u00eda Wildix al\u00a0100%. Es\u00a0una herramienta que no sustituye, sino que ayuda. Te permite dar un\u00a0mejor servicio y crecer con\u00a0seguridad\u201d. Con Wildix y Leader Redes, la\u00a0Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana ha demostrado que la innovaci\u00f3n no solo resuelve problemas: marca el ritmo de una nueva temporada, mucho m\u00e1s eficiente y conectada. Requisitos Integrar IA como un\u00a0recurso estrat\u00e9gico a\u00a0largo\u00a0plazo. Comunicaciones unificadas: ampliaci\u00f3n de\u00a0canales (omnicanalidad). Integraci\u00f3n con sistemas internos. Valor obtenido Reducci\u00f3n de\u00a01.500 a 49\u00a0llamadas perdidas por\u00a0semana. 80% de\u00a0consultas automatizadas en\u00a03\u00a0meses. Menos tiempos de\u00a0espera y mayor satisfacci\u00f3n del\u00a0federado. Atenci\u00f3n disponible 24\/7 en\u00a0web, app\u00a0e\u00a0intranet. Call center m\u00e1s eficiente operando con\u00a0solo 2\u00a0agentes. Mejorar radicalmente la\u00a0experiencia del\u00a0federado. Esta soluci\u00f3n ha sido proporcionada por\u00a0el\u00a0Partner\u00a0Wildix Leader Redes y Comunicaciones C\/ de Sant Vicent M\u00e0rtir,\u00a0160, Extramurs, 46007\u00a0Val\u00e8ncia, Spain comercial@lnm.es +34 963 735 505 leader-network.com","clean_excerpt":"De 1.500 a 49\u00a0llamadas perdidas semanales: La\u00a0soluci\u00f3n omnicanal implementada por\u00a0Leader\u00a0Redes automatiza el\u00a080% de\u00a0las\u00a0gestiones y eleva la\u00a0satisfacci\u00f3n del\u00a0federado\u00a024\/7 La Federaci\u00f3 de\u00a0Futbol de\u00a0la\u00a0Comunitat Valenciana (FFCV) es uno de los organismos deportivos con m\u00e1s peso en la Comunidad Valenciana. Organiza competiciones de f\u00fatbol, incluyendo f\u00fatbol sala, a\u00a0nivel auton\u00f3mico. Atiende a miles de jugadores, clubes, entrenadores, \u00e1rbitros y familias...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8175543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8175543\/revisions"}],"predecessor-version":[{"id":8175703,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8175543\/revisions\/8175703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media\/8175562"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media?parent=8175543"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_industry?post=8175543"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_region?post=8175543"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_size?post=8175543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}