{"id":8142975,"date":"2025-06-05T22:08:05","date_gmt":"2025-06-05T20:08:05","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=8142975"},"modified":"2025-09-29T19:04:19","modified_gmt":"2025-09-29T17:04:19","slug":"comunicaciones-sanitarias-transinsa-wildix","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/es\/case-studies\/comunicaciones-sanitarias-transinsa-wildix\/","title":{"rendered":"Transinsa mejora su\u00a0atenci\u00f3n al\u00a0paciente con\u00a0Wildix e IPCOM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8142975\" class=\"elementor elementor-8142975\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-473f3e0 e-flex e-con-boxed e-con e-child\" data-id=\"473f3e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f01fc elementor-widget elementor-widget-heading\" data-id=\"45f01fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transinsa gestiona llamadas cr\u00edticas en\u00a0tiempo real con\u00a0IA y agentes virtuales, reduciendo llamadas perdidas y tiempos de\u00a0espera con\u00a0Wildix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c323cd8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c323cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60fdc1c e-flex e-con-boxed e-con e-child\" data-id=\"60fdc1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8162f64 e-con-full e-flex e-con e-child\" data-id=\"8162f64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff23b3 elementor-widget elementor-widget-image\" data-id=\"7ff23b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"220\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp\" class=\"attachment-full size-full wp-image-8142983\" alt=\"Transinsa-logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo-300x110.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-496c296 e-con-full e-flex e-con e-child\" data-id=\"496c296\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-652a68a elementor-widget elementor-widget-text-editor\" data-id=\"652a68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa es una empresa dedicada al\u00a0transporte sanitario en Asturias con\u00a0m\u00e1s de\u00a030\u00a0a\u00f1os operando en la\u00a0comunidad. Cuentan con una flota de\u00a0m\u00e1s de\u00a0300 veh\u00edculos, una\u00a0plantilla de\u00a0500 trabajadores y realizan una\u00a0media de\u00a01.000 servicios diarios. Es\u00a0la\u00a0concesionaria del\u00a0servicio de\u00a0transporte de\u00a0pacientes para el\u00a0Servicio Asturiano de\u00a0Salud, gestionando servicios de\u00a0urgencia y servicios de\u00a0transporte programado de\u00a0pacientes, tanto para entornos p\u00fablicos como\u00a0privados.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752f9cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"752f9cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c9b660 e-flex e-con-boxed e-con e-child\" data-id=\"9c9b660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c45d956 elementor-widget elementor-widget-text-editor\" data-id=\"c45d956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa cuenta con un\u00a0centro coordinador de\u00a0ambulancias desde donde gestiona diariamente la\u00a0distribuci\u00f3n del\u00a0servicio de\u00a0transporte programado de\u00a0pacientes, el\u00a0cual corresponde al\u00a075% de\u00a0sus servicios. Se\u00a0trata de\u00a0un servicio esencial para el\u00a0ciudadano por ello mantener una comunicaci\u00f3n fluida, profesional y completamente transparente es para ellos\u00a0vital.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6d9ca elementor-widget elementor-widget-heading\" data-id=\"0c6d9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">El gran desaf\u00edo: coordinar llamadas cr\u00edticas y mejorar la\u00a0experiencia del\u00a0paciente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75cdd2d elementor-widget elementor-widget-text-editor\" data-id=\"75cdd2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn los\u00a0\u00faltimos tiempos en\u00a0Transinsa detectaron un\u00a0principal desaf\u00edo: <b>mejorar los\u00a0canales de\u00a0informaci\u00f3n<\/b>. Por un\u00a0lado con los\u00a0pacientes, y por otro con las\u00a0entidades con las\u00a0que trabajan diariamente, de\u00a0esa manera conseguir una\u00a0mejor relaci\u00f3n con ellas y la\u00a0calidad del\u00a0servicio, coordinando debidamente el\u00a0tipo de\u00a0servicios tan esencial que\u00a0realizan.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-255bc7d testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"255bc7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Nuestro problema es que actuamos como un\u00a0centro coordinador, no\u00a0\u00fanicamente somos un\u00a0call center, por eso el\u00a0reparto equitativo del\u00a0trabajo con los\u00a0operadores nos resultaba muy complicado. Con la\u00a0nueva aplicaci\u00f3n x\u2011bees conseguimos reducir los\u00a0tiempos de\u00a0espera y adem\u00e1s tener menos llamadas perdidas.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143011\" alt=\"Eva Salas, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Eva Salas<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Controler del\u00a0Centro Coordinador de\u00a0Ambulancia<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814e665 elementor-widget elementor-widget-text-editor\" data-id=\"814e665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDado que el\u00a0servicio que ofrecen es de\u00a0urgencia y de\u00a0primera necesidad en Transinsa, diariamente enfrentan situaciones cr\u00edticas donde los\u00a0tiempos de\u00a0actuaci\u00f3n son decisivos. Dar\u00a0una respuesta inmediata para ellos era su\u00a0principal desaf\u00edo; tal y como nos indica Eva\u00a0Salas: &#8220;Hemos optado por la\u00a0<b>implementaci\u00f3n de\u00a0una prioridad en las\u00a0colas<\/b> seg\u00fan el\u00a0nivel de\u00a0urgencia de\u00a0la\u00a0llamada y, adem\u00e1s, cada agente puede coger la\u00a0llamada en la\u00a0que est\u00e1 m\u00e1s especializado. De\u00a0esa manera hemos facilitado la\u00a0fluidez en la\u00a0llamada y la\u00a0atenci\u00f3n al\u00a0paciente&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54e36a elementor-widget elementor-widget-heading\" data-id=\"d54e36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Una centralita inteligente con\u00a0IA y gesti\u00f3n din\u00e1mica de\u00a0colas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0421d elementor-widget elementor-widget-text-editor\" data-id=\"ff0421d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAntes de la\u00a0previa implementaci\u00f3n del\u00a0canal de\u00a0comunicaci\u00f3n, desde Transinsa se\u00a0hicieron varias preguntas: \u00bfqui\u00e9nes son los\u00a0que nos llaman y para qu\u00e9 nos\u00a0llaman? A\u00a0partir de\u00a0esa reflexi\u00f3n, se\u00a0dieron cuenta de\u00a0que la\u00a0centralita f\u00edsica con la\u00a0que contaban se les\u00a0hab\u00eda quedado obsoleta y necesitaban algo con lo\u00a0que situarse a las\u00a0necesidades y desarrollos que nos encontramos actualmente.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2931b elementor-widget elementor-widget-text-editor\" data-id=\"5e2931b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLos principales servicios que actualmente Transinsa est\u00e1 utilizando son aquellos que integran inteligencia artificial aplicados en las\u00a0llamadas. Seg\u00fan nos indica Fernando Benavides, Jefe de\u00a0Operaciones y Responsable del\u00a0Centro de\u00a0Coordinaci\u00f3n de\u00a0Transinsa: &#8220;Hasta ahora, con la\u00a0centralita que ten\u00edamos no\u00a0exist\u00eda, y <b>x\u2011bees nos ha\u00a0dado la\u00a0herramienta<\/b> de\u00a0hacer un\u00a0resumen bastante fidedigno de\u00a0los que es la\u00a0llamada en s\u00ed, los\u00a0objetivos que se trataron en esa llamada y un\u00a0plan de\u00a0acci\u00f3n posterior. Esto nos ha cambiado absolutamente el\u00a0paradigma de\u00a0lo que es atender una llamada de\u00a0las que habitualmente recibimos\u00a0aqu\u00ed&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242e5f9 elementor-widget elementor-widget-text-editor\" data-id=\"242e5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCon Wildix, en Transinsa han mejorado exponencialmente su productividad. Por un\u00a0lado, est\u00e1n experimentando una\u00a0<b>equidad interna en el\u00a0reparto de las\u00a0llamadas<\/b>, cosa que antes les\u00a0era imposible establecer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c241e2 elementor-widget elementor-widget-text-editor\" data-id=\"4c241e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPor otro lado, un\u00a0tema muy importante a abordar, <b>las\u00a0llamadas perdidas<\/b>. Un\u00a0ejemplo muy concreto que nos indica Fernando\u00a0Benavides: &#8220;Con Wildix, hemos pasado en\u00a0apenas un\u00a0mes de\u00a0un\u00a018% de\u00a0llamadas perdidas (que a veces nos era dif\u00edcil calcular si era exactamente as\u00ed o incluso mayor) a este mes hemos estado en un\u00a07% nada m\u00e1s. La\u00a0evoluci\u00f3n ha sido mete\u00f3rica&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df63675 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"df63675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Hasta ahora, con la\u00a0centralita que\u00a0ten\u00edamos la\u00a0IA no\u00a0exist\u00eda, y\u00a0x\u2011bees nos ha dado la\u00a0herramienta de\u00a0hacer un\u00a0resumen bastante fidedigno de\u00a0lo\u00a0que es la\u00a0llamada en s\u00ed, los\u00a0objetivos que se trataron en esa llamada y un\u00a0plan de\u00a0acci\u00f3n posterior. Esto nos ha\u00a0cambiado absolutamente el\u00a0paradigma de\u00a0lo\u00a0que es atender una\u00a0llamada de\u00a0las\u00a0que habitualmente recibimos\u00a0aqu\u00ed.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143018\" alt=\"Fernando Benavides, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Fernando Benavides<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Jefe de\u00a0Operaciones y Responsable del\u00a0Centro de\u00a0Coordinaci\u00f3n de\u00a0Transinsa<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9122636 elementor-widget elementor-widget-heading\" data-id=\"9122636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soporte cercano con\u00a0IPCom Asturias, partner Gold de\u00a0Wildix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9aa958 elementor-widget elementor-widget-text-editor\" data-id=\"c9aa958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix ha adaptado cada una de\u00a0sus soluciones a las\u00a0necesidades de\u00a0Transinsa, generando una\u00a0ventaja competitiva en este tipo de\u00a0trabajos en los\u00a0que se ven momentos cr\u00edticos. Como la\u00a0posibilidad de\u00a0crear diferentes colas de\u00a0llamadas en la\u00a0centralita. Esto permite que una\u00a0parte de los\u00a0veh\u00edculos siga trabajando como una\u00a0cola de\u00a0llamadas convencionales para atender servicios no\u00a0urgentes que suceden d\u00eda a d\u00eda; y\u00a0otra parte, en la\u00a0que solo dedican con una\u00a0llamada directa para atender los\u00a0veh\u00edculos que est\u00e1n en una\u00a0situaci\u00f3n de\u00a0emergencia.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1add312 elementor-widget elementor-widget-text-editor\" data-id=\"1add312\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDesde Transinsa destacan la\u00a0gran labor que hace IPCOM Asturias, partner Gold de\u00a0Wildix desde el\u00a0a\u00f1o\u00a02024, tal y como indica Fernando Benavides: &#8220;La\u00a0experiencia con\u00a0Wildix e IPCOM est\u00e1 siendo fant\u00e1stica, siempre que quieres hacer un\u00a0cambio de\u00a0estas caracter\u00edsticas, y en\u00a0este caso una\u00a0empresa de\u00a0transporte sanitario que se basa en las\u00a0comunicaciones, necesitas a alguien que te acompa\u00f1e en el\u00a0camino y te de el\u00a0soporte que necesitas, est\u00e9 atento a tus necesidades y de\u00a0soluciones r\u00e1pidas de\u00a0posibles dudas que puedes tener en la\u00a0implementaci\u00f3n de la\u00a0centralita&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cf7eb elementor-widget elementor-widget-heading\" data-id=\"c5cf7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mirando al futuro: nuevas integraciones para\u00a0mejorar el\u00a0d\u00eda\u00a0a\u00a0d\u00eda<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd253a elementor-widget elementor-widget-text-editor\" data-id=\"5cd253a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa satisfacci\u00f3n de\u00a0Transinsa hacia Wildix ha sido generalizada, esto se\u00a0puede mostrar en nuevas funcionalidades que est\u00e1n a\u00f1adiendo: El\u00a0objetivo es notificar a los\u00a0t\u00e9cnicos que van en las\u00a0ambulancias que se les\u00a0ha asignado un\u00a0nuevo servicio desde el\u00a0Centro Coordinador de\u00a0ambulancias. Para ello, anteriormente enviaban un\u00a0SMS al\u00a0dispositivo del\u00a0t\u00e9cnico, as\u00ed como un\u00a0correo electr\u00f3nico al\u00a0segundo dispositivo del\u00a0t\u00e9cnico. &#8220;<b>Gracias al\u00a0uso de la\u00a0nueva plataforma Wildix, y a su capacidad de\u00a0integraci\u00f3n<\/b>, hemos modificado nuestro proceso de\u00a0notificaci\u00f3n a los\u00a0t\u00e9cnicos, de\u00a0forma que un\u00a0agente virtual llama a los\u00a0t\u00e9cnicos para comunicarles de\u00a0forma personalizada, de la\u00a0asignaci\u00f3n de un\u00a0nuevo servicio, y todo ello sin que intervenga los\u00a0gestores de\u00a0servicio del centro coordinador&#8221;, a\u00f1aden desde\u00a0Transinsa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcc9ac elementor-widget elementor-widget-text-editor\" data-id=\"8bcc9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPara finalizar, Fernando\u00a0Benavides, concreta: &#8220;Recomendar\u00eda Wildix a otras empresas del\u00a0sector del\u00a0transporte sanitario porque es una\u00a0soluci\u00f3n que aporta valor a la\u00a0gesti\u00f3n diaria del\u00a0transporte&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55c7be9 e-con-full e-flex e-con e-child\" data-id=\"55c7be9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-558267e elementor-widget elementor-widget-html\" data-id=\"558267e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/qf73djnb8j.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_qf73djnb8j videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7ef17c e-flex e-con-boxed e-con e-child\" data-id=\"a7ef17c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd303b6 e-con-full e-flex e-con e-child\" data-id=\"cd303b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5841926 elementor-widget elementor-widget-heading\" data-id=\"5841926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Requisitos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced380b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ced380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comunicaciones unificadas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Centralita avanzada<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Integraci\u00f3n con ERP<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inteligencia Artificial<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15976b0 e-con-full e-flex e-con e-child\" data-id=\"15976b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77afbf5 elementor-widget elementor-widget-heading\" data-id=\"77afbf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valor obtenido<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00870ec elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"00870ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">12% menos llamadas perdidas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Implementaci\u00f3n de\u00a0prioridad en las\u00a0colas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reducci\u00f3n de\u00a0los\u00a0tiempos de\u00a0espera<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agentes virtuales para\u00a0asignaciones de\u00a0los\u00a0servicios<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf7fb3 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"ecf7fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8142975 gallery-columns-3 gallery-size-internal-gallery'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAyNSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAzMiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAzOSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMy53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA0NiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNC53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA1MywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA2MCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cd1ce6 e-flex e-con-boxed e-con e-child\" data-id=\"9cd1ce6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c912c4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c912c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47fa276 elementor-widget elementor-widget-heading\" data-id=\"47fa276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Esta soluci\u00f3n ha sido proporcionada por el\u00a0Partner\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-023938e e-con-full e-flex e-con e-child\" data-id=\"023938e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-c32dfbc e-con-full e-flex e-con e-child\" data-id=\"c32dfbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3e2de4 elementor-widget elementor-widget-image\" data-id=\"e3e2de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"131\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo.webp\" class=\"attachment-large size-large wp-image-8141110\" alt=\"IPCom Asturias Sistemas logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/05\/IPCom-Asturias-Sistemas-logo-300x66.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a5d525 e-con-full e-flex e-con e-child\" data-id=\"0a5d525\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b93bb elementor-align-start elementor-tablet-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"37b93bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-city\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M616 192H480V24c0-13.26-10.74-24-24-24H312c-13.26 0-24 10.74-24 24v72h-64V16c0-8.84-7.16-16-16-16h-16c-8.84 0-16 7.16-16 16v80h-64V16c0-8.84-7.16-16-16-16H80c-8.84 0-16 7.16-16 16v80H24c-13.26 0-24 10.74-24 24v360c0 17.67 14.33 32 32 32h576c17.67 0 32-14.33 32-32V216c0-13.26-10.75-24-24-24zM128 404c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12H76c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm128 192c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12V76c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm160 288c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 12v40zm0-96c0 6.63-5.37 12-12 12h-40c-6.63 0-12-5.37-12-12v-40c0-6.63 5.37-12 12-12h40c6.63 0 12 5.37 12 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[&hellip;]<\/p>\n","protected":false},"featured_media":8143004,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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gestiona llamadas cr\u00edticas en\u00a0tiempo real con\u00a0IA y agentes virtuales, reduciendo llamadas perdidas y tiempos de\u00a0espera con\u00a0Wildix Transinsa es una empresa dedicada al\u00a0transporte sanitario en Asturias con\u00a0m\u00e1s de\u00a030\u00a0a\u00f1os operando en la\u00a0comunidad. Cuentan con una flota de\u00a0m\u00e1s de\u00a0300 veh\u00edculos, una\u00a0plantilla de\u00a0500 trabajadores y realizan una\u00a0media de\u00a01.000 servicios diarios. Es\u00a0la\u00a0concesionaria del\u00a0servicio de\u00a0transporte de\u00a0pacientes para el\u00a0Servicio Asturiano de\u00a0Salud, gestionando servicios de\u00a0urgencia y servicios de\u00a0transporte programado de\u00a0pacientes, tanto para entornos p\u00fablicos como\u00a0privados. Transinsa cuenta con un\u00a0centro coordinador de\u00a0ambulancias desde donde gestiona diariamente la\u00a0distribuci\u00f3n del\u00a0servicio de\u00a0transporte programado de\u00a0pacientes, el\u00a0cual corresponde al\u00a075% de\u00a0sus servicios. Se\u00a0trata de\u00a0un servicio esencial para el\u00a0ciudadano por ello mantener una comunicaci\u00f3n fluida, profesional y completamente transparente es para ellos\u00a0vital. El gran desaf\u00edo: coordinar llamadas cr\u00edticas y mejorar la\u00a0experiencia del\u00a0paciente En los\u00a0\u00faltimos tiempos en\u00a0Transinsa detectaron un\u00a0principal desaf\u00edo: mejorar los\u00a0canales de\u00a0informaci\u00f3n. Por un\u00a0lado con los\u00a0pacientes, y por otro con las\u00a0entidades con las\u00a0que trabajan diariamente, de\u00a0esa manera conseguir una\u00a0mejor relaci\u00f3n con ellas y la\u00a0calidad del\u00a0servicio, coordinando debidamente el\u00a0tipo de\u00a0servicios tan esencial que\u00a0realizan. Nuestro problema es que actuamos como un\u00a0centro coordinador, no\u00a0\u00fanicamente somos un\u00a0call center, por eso el\u00a0reparto equitativo del\u00a0trabajo con los\u00a0operadores nos resultaba muy complicado. Con la\u00a0nueva aplicaci\u00f3n x\u2011bees conseguimos reducir los\u00a0tiempos de\u00a0espera y adem\u00e1s tener menos llamadas perdidas. Eva Salas Controler del\u00a0Centro Coordinador de\u00a0Ambulancia Dado que el\u00a0servicio que ofrecen es de\u00a0urgencia y de\u00a0primera necesidad en Transinsa, diariamente enfrentan situaciones cr\u00edticas donde los\u00a0tiempos de\u00a0actuaci\u00f3n son decisivos. Dar\u00a0una respuesta inmediata para ellos era su\u00a0principal desaf\u00edo; tal y como nos indica Eva\u00a0Salas: \u201cHemos optado por la\u00a0implementaci\u00f3n de\u00a0una prioridad en las\u00a0colas seg\u00fan el\u00a0nivel de\u00a0urgencia de\u00a0la\u00a0llamada y, adem\u00e1s, cada agente puede coger la\u00a0llamada en la\u00a0que est\u00e1 m\u00e1s especializado. De\u00a0esa manera hemos facilitado la\u00a0fluidez en la\u00a0llamada y la\u00a0atenci\u00f3n al\u00a0paciente\u201d. Una centralita inteligente con\u00a0IA y gesti\u00f3n din\u00e1mica de\u00a0colas Antes de la\u00a0previa implementaci\u00f3n del\u00a0canal de\u00a0comunicaci\u00f3n, desde Transinsa se\u00a0hicieron varias preguntas: \u00bfqui\u00e9nes son los\u00a0que nos llaman y para qu\u00e9 nos\u00a0llaman? A\u00a0partir de\u00a0esa reflexi\u00f3n, se\u00a0dieron cuenta de\u00a0que la\u00a0centralita f\u00edsica con la\u00a0que contaban se les\u00a0hab\u00eda quedado obsoleta y necesitaban algo con lo\u00a0que situarse a las\u00a0necesidades y desarrollos que nos encontramos actualmente. Los principales servicios que actualmente Transinsa est\u00e1 utilizando son aquellos que integran inteligencia artificial aplicados en las\u00a0llamadas. Seg\u00fan nos indica Fernando Benavides, Jefe de\u00a0Operaciones y Responsable del\u00a0Centro de\u00a0Coordinaci\u00f3n de\u00a0Transinsa: \u201cHasta ahora, con la\u00a0centralita que ten\u00edamos no\u00a0exist\u00eda, y x\u2011bees nos ha\u00a0dado la\u00a0herramienta de\u00a0hacer un\u00a0resumen bastante fidedigno de\u00a0los que es la\u00a0llamada en s\u00ed, los\u00a0objetivos que se trataron en esa llamada y un\u00a0plan de\u00a0acci\u00f3n posterior. Esto nos ha cambiado absolutamente el\u00a0paradigma de\u00a0lo que es atender una llamada de\u00a0las que habitualmente recibimos\u00a0aqu\u00ed\u201d. Con Wildix, en Transinsa han mejorado exponencialmente su productividad. Por un\u00a0lado, est\u00e1n experimentando una\u00a0equidad interna en el\u00a0reparto de las\u00a0llamadas, cosa que antes les\u00a0era imposible establecer. Por otro lado, un\u00a0tema muy importante a abordar, las\u00a0llamadas perdidas. Un\u00a0ejemplo muy concreto que nos indica Fernando\u00a0Benavides: \u201cCon Wildix, hemos pasado en\u00a0apenas un\u00a0mes de\u00a0un\u00a018% de\u00a0llamadas perdidas (que a veces nos era dif\u00edcil calcular si era exactamente as\u00ed o incluso mayor) a este mes hemos estado en un\u00a07% nada m\u00e1s. La\u00a0evoluci\u00f3n ha sido mete\u00f3rica\u201d. Hasta ahora, con la\u00a0centralita que\u00a0ten\u00edamos la\u00a0IA no\u00a0exist\u00eda, y\u00a0x\u2011bees nos ha dado la\u00a0herramienta de\u00a0hacer un\u00a0resumen bastante fidedigno de\u00a0lo\u00a0que es la\u00a0llamada en s\u00ed, los\u00a0objetivos que se trataron en esa llamada y un\u00a0plan de\u00a0acci\u00f3n posterior. Esto nos ha\u00a0cambiado absolutamente el\u00a0paradigma de\u00a0lo\u00a0que es atender una\u00a0llamada de\u00a0las\u00a0que habitualmente recibimos\u00a0aqu\u00ed. Fernando Benavides Jefe de\u00a0Operaciones y Responsable del\u00a0Centro de\u00a0Coordinaci\u00f3n de\u00a0Transinsa Soporte cercano con\u00a0IPCom Asturias, partner Gold de\u00a0Wildix Wildix ha adaptado cada una de\u00a0sus soluciones a las\u00a0necesidades de\u00a0Transinsa, generando una\u00a0ventaja competitiva en este tipo de\u00a0trabajos en los\u00a0que se ven momentos cr\u00edticos. Como la\u00a0posibilidad de\u00a0crear diferentes colas de\u00a0llamadas en la\u00a0centralita. Esto permite que una\u00a0parte de los\u00a0veh\u00edculos siga trabajando como una\u00a0cola de\u00a0llamadas convencionales para atender servicios no\u00a0urgentes que suceden d\u00eda a d\u00eda; y\u00a0otra parte, en la\u00a0que solo dedican con una\u00a0llamada directa para atender los\u00a0veh\u00edculos que est\u00e1n en una\u00a0situaci\u00f3n de\u00a0emergencia. Desde Transinsa destacan la\u00a0gran labor que hace IPCOM Asturias, partner Gold de\u00a0Wildix desde el\u00a0a\u00f1o\u00a02024, tal y como indica Fernando Benavides: \u201cLa\u00a0experiencia con\u00a0Wildix e IPCOM est\u00e1 siendo fant\u00e1stica, siempre que quieres hacer un\u00a0cambio de\u00a0estas caracter\u00edsticas, y en\u00a0este caso una\u00a0empresa de\u00a0transporte sanitario que se basa en las\u00a0comunicaciones, necesitas a alguien que te acompa\u00f1e en el\u00a0camino y te de el\u00a0soporte que necesitas, est\u00e9 atento a tus necesidades y de\u00a0soluciones r\u00e1pidas de\u00a0posibles dudas que puedes tener en la\u00a0implementaci\u00f3n de la\u00a0centralita\u201d. Mirando al futuro: nuevas integraciones para\u00a0mejorar el\u00a0d\u00eda\u00a0a\u00a0d\u00eda La satisfacci\u00f3n de\u00a0Transinsa hacia Wildix ha sido generalizada, esto se\u00a0puede mostrar en nuevas funcionalidades que est\u00e1n a\u00f1adiendo: El\u00a0objetivo es notificar a los\u00a0t\u00e9cnicos que van en las\u00a0ambulancias que se les\u00a0ha asignado un\u00a0nuevo servicio desde el\u00a0Centro Coordinador de\u00a0ambulancias. Para ello, anteriormente enviaban un\u00a0SMS al\u00a0dispositivo del\u00a0t\u00e9cnico, as\u00ed como un\u00a0correo electr\u00f3nico al\u00a0segundo dispositivo del\u00a0t\u00e9cnico. \u201cGracias al\u00a0uso de la\u00a0nueva plataforma Wildix, y a su capacidad de\u00a0integraci\u00f3n, hemos modificado nuestro proceso de\u00a0notificaci\u00f3n a los\u00a0t\u00e9cnicos, de\u00a0forma que un\u00a0agente virtual llama a los\u00a0t\u00e9cnicos para comunicarles de\u00a0forma personalizada, de la\u00a0asignaci\u00f3n de un\u00a0nuevo servicio, y todo ello sin que intervenga los\u00a0gestores de\u00a0servicio del centro coordinador\u201d, a\u00f1aden desde\u00a0Transinsa. Para finalizar, Fernando\u00a0Benavides, concreta: \u201cRecomendar\u00eda Wildix a otras empresas del\u00a0sector del\u00a0transporte sanitario porque es una\u00a0soluci\u00f3n que aporta valor a la\u00a0gesti\u00f3n diaria del\u00a0transporte\u201d. Requisitos Comunicaciones unificadas Centralita avanzada Integraci\u00f3n con ERP Inteligencia Artificial Valor obtenido 12% menos llamadas perdidas Implementaci\u00f3n de\u00a0prioridad en las\u00a0colas Reducci\u00f3n de\u00a0los\u00a0tiempos de\u00a0espera Agentes virtuales para\u00a0asignaciones de\u00a0los\u00a0servicios Esta soluci\u00f3n ha sido proporcionada por el\u00a0Partner\u00a0Wildix IPCOM ASTURIAS SISTEMAS Poligono\u00a0de\u00a0Asipo, Edificio\u00a0Asipo\u00a01, Portal\u00a03, Bajo\u00a012, 33428\u00a0Cayes\u2011Llanera\u00a0Asturias, Spain administracion@ipcomsistemas.es +34984281414 ipcomsistemas.es","clean_excerpt":"Transinsa gestiona llamadas cr\u00edticas en\u00a0tiempo real con\u00a0IA y agentes virtuales, reduciendo llamadas perdidas y tiempos de\u00a0espera con\u00a0Wildix Transinsa es una empresa dedicada al\u00a0transporte sanitario en Asturias con\u00a0m\u00e1s de\u00a030\u00a0a\u00f1os operando en la\u00a0comunidad. Cuentan con una flota de\u00a0m\u00e1s de\u00a0300 veh\u00edculos, una\u00a0plantilla de\u00a0500 trabajadores y realizan una\u00a0media de\u00a01.000 servicios diarios. Es\u00a0la\u00a0concesionaria del\u00a0servicio de\u00a0transporte de\u00a0pacientes para el\u00a0Servicio Asturiano de\u00a0Salud,...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8142975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8142975\/revisions"}],"predecessor-version":[{"id":8143079,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/8142975\/revisions\/8143079"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media\/8143004"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media?parent=8142975"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_industry?post=8142975"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_region?post=8142975"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_size?post=8142975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}