{"id":7934956,"date":"2022-06-10T13:41:39","date_gmt":"2022-06-10T11:41:39","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=7934956"},"modified":"2025-12-29T14:53:03","modified_gmt":"2025-12-29T13:53:03","slug":"schiatti-class-srl","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/es\/case-studies\/schiatti-class-srl\/","title":{"rendered":"Schiatti Class Srl"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7934956\" class=\"elementor elementor-7934956 elementor-7906297\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d05b2 e-flex e-con-boxed e-con e-child\" data-id=\"c9d05b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-033a8f2 elementor-widget elementor-widget-heading\" data-id=\"033a8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Schiatti Class Supports Dealership Growth Across Multiple Locations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc69d51 elementor-widget elementor-widget-heading\" data-id=\"fc69d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Luxury car dealership grows across multiple locations in\u00a0Italy with world\u2011class\u00a0PBX<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e94c026 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e94c026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f720ea1 e-flex e-con-boxed e-con e-child\" data-id=\"f720ea1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-69d506e e-con-full e-flex e-con e-child\" data-id=\"69d506e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa08c52 elementor-widget elementor-widget-image\" data-id=\"aa08c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"370\" height=\"120\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-logo.jpeg\" class=\"attachment-large size-large wp-image-7922556\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-logo.jpeg 370w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-logo-300x97.jpeg 300w\" sizes=\"(max-width: 370px) 100vw, 370px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b9ce36 e-con-full e-flex e-con e-child\" data-id=\"9b9ce36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0189471 elementor-widget elementor-widget-text-editor\" data-id=\"0189471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGianmaria Davoli, Directora de Operaciones de Jaguar Land Rover Schiatti Class Srl, explica c\u00f3mo el nuevo sistema Wildix ha apoyado el r\u00e1pido crecimiento de la compa\u00f1\u00eda al optimizar la gesti\u00f3n del tr\u00e1fico telef\u00f3nico.\u00a0<b>Schiatti Class Srl<\/b>\u00a0es un prestigioso distribuidor de\u00a0Jaguar Land\u00a0Rover.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce112ca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ce112ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4f4346 e-flex e-con-boxed e-con e-child\" data-id=\"f4f4346\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9af7ece elementor-widget elementor-widget-text-editor\" data-id=\"9af7ece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa compa\u00f1\u00eda tiene 3 oficinas en Reggio Emilia, Parma y Correggio, y est\u00e1 activa en la venta de autos nuevos y de segunda mano. En\u00a02017, ante una r\u00e1pida expansi\u00f3n, decidi\u00f3 reemplazar la antigua PBX con un sistema Wildix instalado por\u00a0<b>SEIT\u00a0Srl<\/b>. Gianmaria\u00a0Davoli, Directora Operativa y Gerente de TI de Schiatti Class, cont\u00f3 la historia de la renovaci\u00f3n del\u00a0sistema de\u00a0telecomunicaciones.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7578ab elementor-widget elementor-widget-image\" data-id=\"e7578ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-1024x538.jpeg\" class=\"attachment-large size-large wp-image-7922527\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-1024x538.jpeg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-300x158.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-768x403.jpeg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af87fda elementor-widget elementor-widget-text-editor\" data-id=\"af87fda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEl ese momento, un\u00a0proveedor de confianza de Schiatti Class, propuso la implementaci\u00f3n de una PBX azul: &#8220;Nuestro proveedor, con el que hemos trabajado durante veinte a\u00f1os, propuso Wildix. Investigu\u00e9 a trav\u00e9s de la red, y el producto parec\u00eda ser uno de los m\u00e1s valiosos del mercado. Tuve una reuni\u00f3n con el Ingeniero Silvestro Ascione, quien respondi\u00f3 a mis preguntas de manera exhaustiva. Elegimos no evaluar otras soluciones y continuamos con\u00a0Wildix&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edbf2a8 elementor-widget elementor-widget-text-editor\" data-id=\"edbf2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUnos meses despu\u00e9s de la instalaci\u00f3n, Gianmaria Davoli est\u00e1 muy satisfecha: &#8220;El nivel de satisfacci\u00f3n despu\u00e9s de la instalaci\u00f3n y el uso del nuevo sistema Wildix es definitivamente de\u00a0un\u00a09&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3f3ce elementor-widget elementor-widget-heading\" data-id=\"fb3f3ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Los detalles t\u00e9cnicos de\u00a0la\u00a0instalaci\u00f3n del\u00a0sistema\u00a0Wildix en\u00a0Schiatti\u00a0Class\u00a0Srl\u200b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f35ed67 elementor-widget elementor-widget-text-editor\" data-id=\"f35ed67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Inicialmente, todas las oficinas estaban separadas en t\u00e9rminos de comunicaci\u00f3n, tanto en Parma como en Reggio hab\u00eda dos PBX\u00a0Alcatel. La necesidad principal era poder tener el historial de llamadas, es decir, entender qui\u00e9n responde y qui\u00e9n no ha podido atender la llamada. Los vendedores a menudo est\u00e1n demasiado ocupados dentro de la sala de exposici\u00f3n para mostrarles los autos a los clientes. Si\u00a0las\u00a0llamadas llegaron al interior, las\u00a0perdieron&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6825d95 elementor-widget elementor-widget-text-editor\" data-id=\"6825d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCon el sistema Wildix, el problema se ha resuelto definitivamente: &#8220;Ahora, cuando el vendedor est\u00e1 en la sala de exposici\u00f3n, establece su estado en &#8216;ocupado&#8217;, de modo que la llamada se pueda enrutar a otro operador. En cualquier caso, para evitar la llamada despu\u00e9s de unos pocos tonos, vuelve a la recepci\u00f3n. Un\u00a0operador dedicado responde, verifica el estado del vendedor y finalmente toma nota de la informaci\u00f3n que el cliente desea\u00a0comunicar&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd96a1 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"afd96a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-7934956 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"afd96a1\" data-elementor-lightbox-title=\"andrew-craig-logo\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkyMjYxNywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wNFwvYW5kcmV3LWNyYWlnLWxvZ28tMS5qcGVnIiwic2xpZGVzaG93IjoiYWZkOTZhMSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/andrew-craig-logo-1.jpeg'><img width=\"300\" height=\"199\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/andrew-craig-logo-1-300x199.jpeg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/andrew-craig-logo-1-300x199.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/andrew-craig-logo-1.jpeg 760w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"afd96a1\" data-elementor-lightbox-title=\"schiatti-class-sede-reggio-emilia-1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkyMjYwMywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wNFwvc2NoaWF0dGktY2xhc3Mtc2VkZS1yZWdnaW8tZW1pbGlhLTEuanBlZyIsInNsaWRlc2hvdyI6ImFmZDk2YTEifQ%3D%3D\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-reggio-emilia-1.jpeg'><img loading=\"lazy\" width=\"300\" height=\"199\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-reggio-emilia-1-300x199.jpeg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-reggio-emilia-1-300x199.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-reggio-emilia-1.jpeg 760w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"afd96a1\" data-elementor-lightbox-title=\"schiatti-class-sede-parma\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkyMjU5NiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wNFwvc2NoaWF0dGktY2xhc3Mtc2VkZS1wYXJtYS5qcGVnIiwic2xpZGVzaG93IjoiYWZkOTZhMSJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-parma.jpeg'><img loading=\"lazy\" width=\"300\" height=\"199\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-parma-300x199.jpeg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-parma-300x199.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/schiatti-class-sede-parma.jpeg 760w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ef6b82 elementor-widget elementor-widget-text-editor\" data-id=\"0ef6b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa soluci\u00f3n Wildix, por lo tanto, permite el seguimiento completo de llamadas, incluyendo el an\u00e1lisis en la funci\u00f3n Vista CDR. La unificaci\u00f3n de las oficinas en t\u00e9rminos de comunicaci\u00f3n ten\u00eda la intenci\u00f3n de asegurar que este control fuera global: &#8220;Si\u00a0los\u00a0vendedores est\u00e1n ocupados en Parma, una posible llamada de Parma se gestiona en Reggio, y\u00a0viceversa&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-937f24f elementor-widget elementor-widget-text-editor\" data-id=\"937f24f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa satisfacci\u00f3n de Schiatti Class y su directora Gianmaria\u00a0Davoli, despu\u00e9s de un a\u00f1o, ha llevado a optimizar a\u00fan m\u00e1s la gesti\u00f3n de las colas de llamadas: &#8220;Recientemente ha surgido la necesidad de cambiar el \u00e1rbol de respuesta&#8221;, explica el Ingeniero Ascione, &#8220;convergeremos todas las llamadas desde las oficinas remotas en la oficina de Reggio Emilia y definiremos un conjunto de reglas para desviar llamadas a otras oficinas en caso de que algunos operadores no respondan porque est\u00e1n\u00a0ocupados&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f12d038 e-con-full e-flex e-con e-child\" data-id=\"f12d038\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af1576c elementor-widget elementor-widget-heading\" data-id=\"af1576c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Los n\u00fameros de instalaci\u00f3n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba0c9a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4ba0c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sede central en Reggio\u00a0Emilia: 51\u00a0usuarios de\u00a0los\u00a0cuales\u00a040 son\u00a0Basic, 10\u00a0Essential y 1\u00a0Premium<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sede Central en\u00a0Parma: 18\u00a0usuarios de\u00a0los\u00a0cuales\u00a015 son\u00a0Basic y 3\u00a0Essential<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sede en Correggio: 1\u00a0tel\u00e9fono\u00a0remoto<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f54f4b1 e-flex e-con-boxed e-con e-child\" data-id=\"f54f4b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e587bf5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e587bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0837e98 elementor-widget elementor-widget-heading\" data-id=\"0837e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Esta soluci\u00f3n ha\u00a0sido proporcionada por\u00a0el\u00a0Partner\u00a0Wildix<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-619d6af e-con-full e-flex e-con e-child\" data-id=\"619d6af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-8fe5e64 e-con-full e-flex e-con e-child\" data-id=\"8fe5e64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f38ed24 elementor-widget elementor-widget-image\" data-id=\"f38ed24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"120\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/seit-inlinea-wildix-partner.jpeg\" class=\"attachment-large size-large wp-image-7922636\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/seit-inlinea-wildix-partner.jpeg 370w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/04\/seit-inlinea-wildix-partner-300x97.jpeg 300w\" sizes=\"(max-width: 370px) 100vw, 370px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f8055a e-con-full e-flex e-con e-child\" data-id=\"5f8055a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4e458 elementor-align-start elementor-tablet-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6d4e458\" 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class=\"elementor-icon-list-text\">SEIT Srl<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Via\u00a0Adua\u00a0102\/A, 42124\u00a0Reggio\u00a0Emilia\u00a0(RE)\u00a0Italy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+390522273850\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span 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0-15.55-3.1l-31.17 10.39a11.95 11.95 0 0 0-8.17 11.34c0 4.53 2.56 8.66 6.61 10.69l11.08 5.54c9.41 4.71 19.79 7.16 30.31 7.16s22.59 27.29 32 32h66.75c8.49 0 16.62 3.37 22.63 9.37l13.69 13.69a30.503 30.503 0 0 1 8.93 21.57 46.536 46.536 0 0 1-13.72 32.98zM417 274.25c-5.79-1.45-10.84-5-14.15-9.97l-17.98-26.97a23.97 23.97 0 0 1 0-26.62l19.59-29.38c2.32-3.47 5.5-6.29 9.24-8.15l12.98-6.49C440.2 193.59 448 223.87 448 256c0 8.67-.74 17.16-1.82 25.54L417 274.25z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">seit.it<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de4f50 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1de4f50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Schiatti Class Supports Dealership Growth Across Multiple Locations Luxury car dealership grows across multiple locations in\u00a0Italy with world\u2011class\u00a0PBX Gianmaria Davoli, Directora de Operaciones de Jaguar Land Rover Schiatti Class Srl, explica c\u00f3mo el nuevo sistema Wildix ha apoyado el r\u00e1pido crecimiento de la compa\u00f1\u00eda al optimizar la gesti\u00f3n del tr\u00e1fico telef\u00f3nico.\u00a0Schiatti Class Srl\u00a0es un prestigioso [&hellip;]<\/p>\n","protected":false},"featured_media":8056191,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Class Supports Dealership Growth Across Multiple Locations Luxury car dealership grows across multiple locations in\u00a0Italy with world\u2011class\u00a0PBX Gianmaria Davoli, Directora de Operaciones de Jaguar Land Rover Schiatti Class Srl, explica c\u00f3mo el nuevo sistema Wildix ha apoyado el r\u00e1pido crecimiento de la compa\u00f1\u00eda al optimizar la gesti\u00f3n del tr\u00e1fico telef\u00f3nico.\u00a0Schiatti Class Srl\u00a0es un prestigioso distribuidor de\u00a0Jaguar Land\u00a0Rover. La compa\u00f1\u00eda tiene 3 oficinas en Reggio Emilia, Parma y Correggio, y est\u00e1 activa en la venta de autos nuevos y de segunda mano. En\u00a02017, ante una r\u00e1pida expansi\u00f3n, decidi\u00f3 reemplazar la antigua PBX con un sistema Wildix instalado por\u00a0SEIT\u00a0Srl. Gianmaria\u00a0Davoli, Directora Operativa y Gerente de TI de Schiatti Class, cont\u00f3 la historia de la renovaci\u00f3n del\u00a0sistema de\u00a0telecomunicaciones. El ese momento, un\u00a0proveedor de confianza de Schiatti Class, propuso la implementaci\u00f3n de una PBX azul: \u201cNuestro proveedor, con el que hemos trabajado durante veinte a\u00f1os, propuso Wildix. Investigu\u00e9 a trav\u00e9s de la red, y el producto parec\u00eda ser uno de los m\u00e1s valiosos del mercado. Tuve una reuni\u00f3n con el Ingeniero Silvestro Ascione, quien respondi\u00f3 a mis preguntas de manera exhaustiva. Elegimos no evaluar otras soluciones y continuamos con\u00a0Wildix\u201d. Unos meses despu\u00e9s de la instalaci\u00f3n, Gianmaria Davoli est\u00e1 muy satisfecha: \u201cEl nivel de satisfacci\u00f3n despu\u00e9s de la instalaci\u00f3n y el uso del nuevo sistema Wildix es definitivamente de\u00a0un\u00a09\u201d. Los detalles t\u00e9cnicos de\u00a0la\u00a0instalaci\u00f3n del\u00a0sistema\u00a0Wildix en\u00a0Schiatti\u00a0Class\u00a0Srl\u200b \u201cInicialmente, todas las oficinas estaban separadas en t\u00e9rminos de comunicaci\u00f3n, tanto en Parma como en Reggio hab\u00eda dos PBX\u00a0Alcatel. La necesidad principal era poder tener el historial de llamadas, es decir, entender qui\u00e9n responde y qui\u00e9n no ha podido atender la llamada. Los vendedores a menudo est\u00e1n demasiado ocupados dentro de la sala de exposici\u00f3n para mostrarles los autos a los clientes. Si\u00a0las\u00a0llamadas llegaron al interior, las\u00a0perdieron\u201d. Con el sistema Wildix, el problema se ha resuelto definitivamente: \u201cAhora, cuando el vendedor est\u00e1 en la sala de exposici\u00f3n, establece su estado en \u2018ocupado\u2019, de modo que la llamada se pueda enrutar a otro operador. En cualquier caso, para evitar la llamada despu\u00e9s de unos pocos tonos, vuelve a la recepci\u00f3n. Un\u00a0operador dedicado responde, verifica el estado del vendedor y finalmente toma nota de la informaci\u00f3n que el cliente desea\u00a0comunicar\u201d. La soluci\u00f3n Wildix, por lo tanto, permite el seguimiento completo de llamadas, incluyendo el an\u00e1lisis en la funci\u00f3n Vista CDR. La unificaci\u00f3n de las oficinas en t\u00e9rminos de comunicaci\u00f3n ten\u00eda la intenci\u00f3n de asegurar que este control fuera global: \u201cSi\u00a0los\u00a0vendedores est\u00e1n ocupados en Parma, una posible llamada de Parma se gestiona en Reggio, y\u00a0viceversa\u201d. La satisfacci\u00f3n de Schiatti Class y su directora Gianmaria\u00a0Davoli, despu\u00e9s de un a\u00f1o, ha llevado a optimizar a\u00fan m\u00e1s la gesti\u00f3n de las colas de llamadas: \u201cRecientemente ha surgido la necesidad de cambiar el \u00e1rbol de respuesta\u201d, explica el Ingeniero Ascione, \u201cconvergeremos todas las llamadas desde las oficinas remotas en la oficina de Reggio Emilia y definiremos un conjunto de reglas para desviar llamadas a otras oficinas en caso de que algunos operadores no respondan porque est\u00e1n\u00a0ocupados\u201d. Los n\u00fameros de instalaci\u00f3n Sede central en Reggio\u00a0Emilia: 51\u00a0usuarios de\u00a0los\u00a0cuales\u00a040 son\u00a0Basic, 10\u00a0Essential y 1\u00a0Premium Sede Central en\u00a0Parma: 18\u00a0usuarios de\u00a0los\u00a0cuales\u00a015 son\u00a0Basic y 3\u00a0Essential Sede en Correggio: 1\u00a0tel\u00e9fono\u00a0remoto Esta soluci\u00f3n ha\u00a0sido proporcionada por\u00a0el\u00a0Partner\u00a0Wildix SEIT Srl Via\u00a0Adua\u00a0102\/A, 42124\u00a0Reggio\u00a0Emilia\u00a0(RE)\u00a0Italy +39 (0522) 273 850 seit.it","clean_excerpt":"Schiatti Class Supports Dealership Growth Across Multiple Locations Luxury car dealership grows across multiple locations in\u00a0Italy with world\u2011class\u00a0PBX Gianmaria Davoli, Directora de Operaciones de Jaguar Land Rover Schiatti Class Srl, explica c\u00f3mo el nuevo sistema Wildix ha apoyado el r\u00e1pido crecimiento de la compa\u00f1\u00eda al optimizar la gesti\u00f3n del tr\u00e1fico telef\u00f3nico.\u00a0Schiatti Class Srl\u00a0es un prestigioso...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/7934956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/7934956\/revisions"}],"predecessor-version":[{"id":8170726,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case-studies\/7934956\/revisions\/8170726"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media\/8056191"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/media?parent=7934956"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_industry?post=7934956"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_region?post=7934956"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/es\/wp-json\/wp\/v2\/case_study_size?post=7934956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}