{"id":7934890,"date":"2022-06-10T12:03:08","date_gmt":"2022-06-10T10:03:08","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=7934890"},"modified":"2022-06-10T12:37:49","modified_gmt":"2022-06-10T10:37:49","slug":"mercurio-sistemi","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/es\/case-studies\/mercurio-sistemi\/","title":{"rendered":"Mercurio sistemi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7934890\" class=\"elementor elementor-7934890 elementor-7926784\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7460dcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7460dcb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5919c58\" data-id=\"5919c58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53ae112 elementor-widget elementor-widget-heading\" data-id=\"53ae112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mercurio sistemi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f4909d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f4909d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80206da\" data-id=\"80206da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9e865f elementor-widget elementor-widget-heading\" data-id=\"b9e865f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un agente del sector Ho.Re.Ca encontr\u00f3 su mejor aliado para la gesti\u00f3n de datos en Wildix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8fca10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8fca10\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a5d161\" data-id=\"4a5d161\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e489bf elementor-widget elementor-widget-image\" data-id=\"6e489bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"240\" height=\"90\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-logo.jpeg\" class=\"attachment-large size-large wp-image-7926804\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c91e3a\" data-id=\"0c91e3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-861c655 elementor-widget elementor-widget-text-editor\" data-id=\"861c655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sergio Re, Administrador \u00danico de Mercurio Sistemi, nos cuenta todas las ventajas que encontr\u00f3 en la transici\u00f3n de un sistema tradicional al sistema Wildix.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-513c6c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"513c6c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bce198\" data-id=\"8bce198\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c860bfb elementor-widget elementor-widget-text-editor\" data-id=\"c860bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\" vc_custom_1592207914209\"><div id=\"text-block-4\" class=\"mk-text-block  jupiter-donut- \"><p><b>\u00ab<\/b><b><i>Nuestra antigua centralita no era suficientemente flexible. No nos permit\u00eda crear informes ni estad\u00edsticas ni mantener un control exacto sobre las llamadas entrantes y salientes. Entonces, conocimos Wildix<\/i><\/b><b>.\u00bb<\/b><\/p><p>Mercurio Sistemi es una compa\u00f1\u00eda de Novellara (Emilia-Roma\u00f1a) con 20 a\u00f1os de experiencia ofreciendo hardware, software y soluciones de servicios para la industria del catering y la hosteler\u00eda.<\/p><p>La compa\u00f1\u00eda ayuda a sus clientes en la gesti\u00f3n tecnol\u00f3gica de sus procesos activos (ventas) y pasivos (almac\u00e9n y materias primas) vendiendo dispositivos (equipos manuales, impresoras fiscales, pantallas t\u00e1ctiles) y con la correspondiente gesti\u00f3n de sus dise\u00f1os.<\/p><p>Como servicio posventa, Mercuri Sistemi proporciona a sus clientes la formaci\u00f3n necesaria para el uso de los sistemas de gesti\u00f3n, garantizando adem\u00e1s la asistencia remota y telef\u00f3nica en relaci\u00f3n con el software desde su call center (activo todos los d\u00edas de la semana). La densa red de t\u00e9cnicos presentes en el territorio nacional se encarga de las reparaciones presenciales y la resoluci\u00f3n de problemas en los dispositivos.<\/p><p>Su antiguo sistema no les permit\u00eda realizar adecuadamente todas estas actividades:\u00a0<i>\u00abYa no quer\u00edamos usar las centralitas electr\u00f3nicas tradicionales. Quer\u00edamos cambiar a la telefon\u00eda VoIP.\u00bb<\/i><\/p><p>Sergio Re tambi\u00e9n ten\u00eda una exigencia muy concreta:<\/p><p><i>\u00abQuer\u00edamos mejorar la gesti\u00f3n y el control sobre las llamadas entrantes de nuestros clientes al servicio de atenci\u00f3n al cliente, pero tambi\u00e9n sobre las llamadas salientes.\u201d<\/i><\/p><p>La antigua centralita no nos permit\u00eda hacer todo esto:\u00a0<i>\u00abDivo 1000 no era flexible, no nos permit\u00eda realizar informes ni estad\u00edsticas ni gestionar autom\u00e1ticamente algunas actividades\u00bb.<\/i><\/p><p>Hace dos a\u00f1os, Sergio Re tom\u00f3 la decisi\u00f3n de cambiar su centralita:<\/p><p><i>\u00abAl principio evaluamos una soluci\u00f3n basada en Asterisk, pero la descartamos por motivos de seguridad. Entonces encontramos Wildix y, despu\u00e9s de consultar su p\u00e1gina web y conocer a su partner local, nos convencimos:\u00a0<\/i><b><i>Wildix parec\u00eda una soluci\u00f3n muy robusta, con capacidad para cubrir todas nuestras necesidades, con la m\u00e1xima garant\u00eda de seguridad.<\/i><\/b><i>\u00a0Una vez realizada la instalaci\u00f3n y con el sistema adaptado a nuestras exigencias, hasta hoy no hemos tenido ning\u00fan problema ni motivo de queja.\u201d<\/i><\/p><p><b>Mercurio Sistemi no deja de avanzar y de pensar en su futuro proyecto: integrar Wildix con su sistema de gesti\u00f3n CRM Sugar.<\/b><\/p><div class=\"clearboth\">\u00a0<\/div><\/div><\/div><div class=\" vc_custom_1530138999622\"><div id=\"text-block-5\" class=\"mk-text-block  jupiter-donut- \"><p><a href=\"https:\/\/www.mercuriosistemi.it\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mercuriosistemi.it<\/a><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92fa9ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92fa9ca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59831b4\" data-id=\"59831b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16d2055\" data-id=\"16d2055\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d73c55e elementor-widget elementor-widget-image\" data-id=\"d73c55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-sistemi-1024x768.jpeg\" class=\"attachment-large size-large wp-image-7926817\" alt=\"\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-sistemi-1024x768.jpeg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-sistemi-300x225.jpeg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-sistemi-768x576.jpeg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/05\/mercurio-sistemi.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mercurio sistemi Un agente del sector Ho.Re.Ca encontr\u00f3 su mejor aliado para la gesti\u00f3n de datos en Wildix Sergio Re, Administrador \u00danico de Mercurio Sistemi, nos cuenta todas las ventajas que encontr\u00f3 en la transici\u00f3n de un sistema tradicional al sistema Wildix. \u00abNuestra antigua centralita no era suficientemente flexible. No nos permit\u00eda crear informes ni [&hellip;]<\/p>\n","protected":false},"featured_media":8057314,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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sistemi Un agente del sector Ho.Re.Ca encontr\u00f3 su mejor aliado para la gesti\u00f3n de datos en Wildix Sergio Re, Administrador \u00danico de Mercurio Sistemi, nos cuenta todas las ventajas que encontr\u00f3 en la transici\u00f3n de un sistema tradicional al sistema Wildix. \u00abNuestra antigua centralita no era suficientemente flexible. No nos permit\u00eda crear informes ni estad\u00edsticas ni mantener un control exacto sobre las llamadas entrantes y salientes. Entonces, conocimos Wildix.\u00bbMercurio Sistemi es una compa\u00f1\u00eda de Novellara (Emilia-Roma\u00f1a) con 20 a\u00f1os de experiencia ofreciendo hardware, software y soluciones de servicios para la industria del catering y la hosteler\u00eda.La compa\u00f1\u00eda ayuda a sus clientes en la gesti\u00f3n tecnol\u00f3gica de sus procesos activos (ventas) y pasivos (almac\u00e9n y materias primas) vendiendo dispositivos (equipos manuales, impresoras fiscales, pantallas t\u00e1ctiles) y con la correspondiente gesti\u00f3n de sus dise\u00f1os.Como servicio posventa, Mercuri Sistemi proporciona a sus clientes la formaci\u00f3n necesaria para el uso de los sistemas de gesti\u00f3n, garantizando adem\u00e1s la asistencia remota y telef\u00f3nica en relaci\u00f3n con el software desde su call center (activo todos los d\u00edas de la semana). La densa red de t\u00e9cnicos presentes en el territorio nacional se encarga de las reparaciones presenciales y la resoluci\u00f3n de problemas en los dispositivos.Su antiguo sistema no les permit\u00eda realizar adecuadamente todas estas actividades:\u00a0\u00abYa no quer\u00edamos usar las centralitas electr\u00f3nicas tradicionales. Quer\u00edamos cambiar a la telefon\u00eda VoIP.\u00bbSergio Re tambi\u00e9n ten\u00eda una exigencia muy concreta:\u00abQuer\u00edamos mejorar la gesti\u00f3n y el control sobre las llamadas entrantes de nuestros clientes al servicio de atenci\u00f3n al cliente, pero tambi\u00e9n sobre las llamadas salientes.\u201dLa antigua centralita no nos permit\u00eda hacer todo esto:\u00a0\u00abDivo 1000 no era flexible, no nos permit\u00eda realizar informes ni estad\u00edsticas ni gestionar autom\u00e1ticamente algunas actividades\u00bb.Hace dos a\u00f1os, Sergio Re tom\u00f3 la decisi\u00f3n de cambiar su centralita:\u00abAl principio evaluamos una soluci\u00f3n basada en Asterisk, pero la descartamos por motivos de seguridad. Entonces encontramos Wildix y, despu\u00e9s de consultar su p\u00e1gina web y conocer a su partner local, nos convencimos:\u00a0Wildix parec\u00eda una soluci\u00f3n muy robusta, con capacidad para cubrir todas nuestras necesidades, con la m\u00e1xima garant\u00eda de seguridad.\u00a0Una vez realizada la instalaci\u00f3n y con el sistema adaptado a nuestras exigencias, hasta hoy no hemos tenido ning\u00fan problema ni motivo de queja.\u201dMercurio Sistemi no deja de avanzar y de pensar en su futuro proyecto: integrar Wildix con su sistema de gesti\u00f3n CRM Sugar.\u00a0www.mercuriosistemi.it","clean_excerpt":"Mercurio sistemi Un agente del sector Ho.Re.Ca encontr\u00f3 su mejor aliado para la gesti\u00f3n de datos en Wildix Sergio Re, Administrador \u00danico de Mercurio Sistemi, nos cuenta todas las ventajas que encontr\u00f3 en la transici\u00f3n de un sistema tradicional al sistema Wildix.\u00abNuestra antigua centralita no era suficientemente flexible. 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