Freshdesk

Freshdesk is an online cloud-based customer service software providing helpdesk support with smart automations to get things done faster. Now you can do even more with the WIldix Integration.

While receiving a call, the Wildix Collaboration checks the phone number in Freshdesk’s contact list.
It allows to open a ‘new contact’ sidebar autocompleted with mandatory fields of name and phone or it will open an existing contact page.

Features:

  • Incoming & Outgoing call popup. Answer calls from from any page of your Freshdesk dashboard.
  • Auto-detect existing contact and redirect to its page
  • Creating a new contact via popup

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