Freshdesk is an online cloud-based customer service software providing helpdesk support with smart automations to get things done faster. Now you can do even more with the WIldix Integration.
While receiving a call, the Wildix Collaboration checks the phone number in Freshdesk’s contact list.
It allows to open a ‘new contact’ sidebar autocompleted with mandatory fields of name and phone or it will open an existing contact page.
- Incoming & Outgoing call popup. Answer calls from from any page of your Freshdesk dashboard.
- Auto-detect existing contact and redirect to its page
- Creating a new contact via popup