Description

contatta-logo-wildix-integration

Contatta is a fully WEB-based Contact Center software application featuring ACD, IVR and other features that enable inbound / outbound activities within a Customer Service environment.

Features

  • Fully web-based Contact Center
  • Web-based HTML5 interface, compatible with any web browser
  • Voice over WebRTC: audio and video via the browser
  • Flexibility: multi-device solution for PC, tablet and smartphone
  • Integration with TTS and ASR systems
  • High reliability both locally and remotely
  • On Premises and Cloud solutions
  • Simple to configure (self-service)
  • Multi-company management
  • Multi-channel features: WebCall, Live Chat, Chat (Messenger, Skype and Telegram), Email, Call Me Back, Visual IVR app and integration with Guard.Social
  • Integration with most popular CRMs: store procedure, ODBC, Web-Services, XML

Requirements

  • Compatibility with Wildix for phone features

Application Server

  • Xeon Dual Core 4Ghz
  • 8/16 Gb RAM 64 bit
  • 150 Gb HD (min.)
  • Microsoft Windows Server 2012 64 bit

Agent Workstation

  • Web browser: Chrome starting from v.35, Mozilla Firefox starting from v.30, Internet Explorer starting from v.11
  • OS: Windows

Languages

  • English, French, Italian

Manufacturer Information

ellysse-logo

Founded in January of 2002, Ellysse provides software solutions for Contact Centers and Unified Communications. Ellysse offers a wide choice of exclusive solutions that meet with excellence telecommunications needs of companies by integrating value-added services into a VoIP phone system infrastructure.

www.ellysse.it

INFORMATION REQUEST