"We had issues with phone lines going down and being cut-off, and that was causing us many difficulties as we look after about 500 families across the South West. We looked at Microsoft’s phone systems, and some of the Avaya offerings, as well as various other Voice over IP offerings that are out there. But in the end, we found Wildix was simplicit and dependable — as well as having a reassuring sense of presence — after the partner had trained the users and deployed the solution.
"
Matt Argyle
Head of IT at Children’s Hospice South West
Client Needs
- Set up a flexible, easy-to-deploy phone system to accommodate 400 staff members in rural locations
- Provide families and carers with a reliable means of contacting each other
Value Gained
- Ability for staff and family to know they can pick up the phone and speak to someone without the fear of there being an issue
- Reduced administration cost through the ability to easily accommodate new admins, users and phones
- Reduced cost of staff travel as now users can operate from any hospice, from home or even on the road without loss of functionality