BETA LIFT srl is a company based in Inzago (MI) which has been present in the elevator sector for forty years.
In 2000, a new law was enacted, stating that all lifts should be fitted with a telephone so people can signal any faults – a new device, which should be tested every 3 days.
In order to carry out these accurate control activities, the companies in the sector must engage many human resources, since the work is managed manually by the technical support: automatic lift calls are taken over by the operators, and at the end, it monitors which devices have not made the notification call.
BETA LIFT wants to automate these processes by using a special Java software, installed on a dedicated PC, which works on Windows XP to receive calls from the GSM lift cards. Until this Windows version becomes obsolete, everything seems to run smoothly…
Claudio Colognesi, partner and technical manager of the company, wanted to improve the management of communications with customers. He spoke with Davide Bianchi, one of the owners of G & B Connect – who just so happens to be a Wildix Gold Partner. Thus, collaboration with Wildix was born.
A Wildix PBX was installed, making the work of the technical staff more efficient, and above all, solving the problem of lift control.
In fact, G&B Connect engineers created a script that runs automatically every 3 days to check whether a test call from an elevator is made to the PBX. If an elevator has not called, the PBX will send an e-mail with all of the lift data to immediately locate the faulty device. The script saves a lot of time for the technical support because the monitoring is fully automated and continuous, because the PBX is always active – unlike a PC server.
WE HAVE OPTIMIZED A LOT OF OUR WORK: FIRST YOU ANSWERED THE PHONE, NOW YOU HAVE AN AUTOMATIC MANAGEMENT SYSTEM, ALL INTEGRATED INTO A PHONE SYSTEM! WE ARE REALLY HAPPY WITH THE G&B CONNECT ENGINEERS WHO ARE VERY PREPARED: LUCA PASSONI WHO CREATED THE SCRIPT, AND SIMONE SASSO WHO DID THE INSTALLATION.
Associate member and Technical manager of BETA LIFT srl