Wait
for the RMA number that Wildix will send you by e-mail
Send
the package with the RMA number printed on to the address
Warranty Conditions
The
shipment must be accompanied
by a travel identification document in which will be written the
given RMA number
The products must be given back
in the same original box and be sent in a proper and safe bale; the
box must contain all the parts of the product (power adapter,
cables, ecc...).
Outside
of the bale it
must be written the RMA number.
The RMA number is valid within 30
days from the date of the issue, later then this period the products
won't be accepted.
All products and devices are
guarenteed for 1 year from the buying date if there is no other
agreement.
The guarantee expires
automatically for a different use or manumit of the product.
The rendered product that will
result completely working, also for a basic software upgrade, are
charged of a 50 euro payment for the management fees.
A complete description of the
failure or of the defective is obbligatory; if the description is
not in the RMA the product won't be considered.
The transportation costs of the
products are payed by the customer, the costs of the transportation
to the factory are payed by Wildix s.r.l.
The warranty conditions do not apply to components of products such as power supplies, telephone handsets, spare parts. Requests for repair / replacement will be accepted if made within 8 calendar days from the date of receipt of goods.
