Voicemail configuration

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Voicemails service

Voicemails permit the caller to leave a vocal message to a mailbox. In WMS 1.2.X there is a mailbox for each SIP/IAX2 account by default. It is possible to hear voicemail message from the handset,send it to a e-mail address or both.


Voicemails smtp server configuration

Go to System-->Preferences and set smtp server as showed in the image below

Image:voicemailsmtp.PNG

Activate Voicemails for SIP/IAX account

To activate voicemails for the accounts go to Phones--> account number -->F. Here check on voicemail access.

Image:User features edit.PNG

Voicemails options configuration

It is possible to configure voicemails options in:

  1. General options in Voicemail-->general.conf. Here you can set sevral values like the min/max lenght of the message ecc. Those options are applied to all voicemails
  2. Phones->personal information multiedit. Here you can set e-mail address associated with the the SIP/IAX account. Again here you set two important parameters:
  # attach:  the voicemail message is sent as e-mail attachment  
  # delete:  the system send the voicemail to the e-mail address, then delete the message.

As you can imagine if you set attach=yes and delete=yes your messages will be sent by e-mail and deleted. If you set attach=yes delete=no your messages will be sent and will stay on the system too, so you can hear them from your handset dialing the code set in features menu.


Image:voicemailoptions1.PNG Image:voicemailoptions2.PNG

Voicemails dialplan configuration

Imagine to have a call coming to a context, for example from-trunks. Then you want to call before extension 100, and after several seconds if he/she doesnt answer you want to give the opportunity to the caller to leae a message. To get this just write in your dialplan what you see in the image below for from-trunks context. Message leavevoicemailmymessagecustom.gsm is a message recorded by you (mp3 or wav) and loaded in sounds section.

Image:voicemaildialplan1.PNG


Now you want to hear the message from your handset dialing the *81 code (you can choose the code you want,here is an example) . If your handset belongs to users context then write in users what you see in the image below.


Image:voicemaildialplan2.PNG

Create Additional voicemails

In Voicemail-->Voicemails you can create additional mailbox not necessary associated with a SIP/IAX account

Image:voicemailmore.PNG

Personal tools
VoIP operators
System services: