Groups

From Wildix

What are groups and how to do them

Groups are a concept from the traditional PBX's terminology related to INBOUND routing. When a call incomes, a group of phones ring with a predetermined policy (ringall roundrobin ecc.) . In WMS there are two solutions to implements groups

1. Queues
2. Dial command

groups with queues

1. Create a queue called gruppo_1 with some policy (example ringall)
2. Assign telephones to the queue
3. Call the queue from dialplan (in the example context from-trunks)

groups with Dial command

1. Use the Dial command in the dialplan as showed in the image below